Samaritans Bewertungen 

I’ve been in a desperate situation for some time and I hit Rick bottom on Friday just gone. It was awful, absolutely terrible and thank goodness I wasn’t suicidal because after that experience I would have been.
I understand that mental illness is now a massive problem within the U.K. but if the Samaritans can’t find the proper and right people to answer the phones then honestly don’t bother. The person I spoke to was terrible, he was reading from a script, no empathy, no comprehension, zero compassion and was robotic. I hung up, he was so bloody awful and far too much background noise. How embarrassing for an organisation that advertises its call to help vulnerable people. JOKE 😢

Awful...woman was sleeping...took her a while to come round. Had to hang up.

Contacted twice in years, first time man was so impartial that he basically said'you're on your own, I can't help you make that decision' looking back,he should have told me to report something. Second time,same thing really, apart from a vague threat to report me if I was a danger to myself, I said I wasn't, job done. I am not in that place anymore, but I would not advise anyone to call them if in need of urgent mental health help, I'd advise calling a mental health crisis team,numbers are online, or going to A and E, as scary as that is,you at least feel hope.

I'm a teenager who is having suicidal thoughts amd who doesn't have anyone to talk to and when I called, the lady with me was so nice and gave me some good advice. Also, I called at 1 in the morning and only had to wait about two minutes, which is pretty good. I'm so happy to have called them and they reassured me that I could call them at any time.

Had rung samaritans many times when i had been drinking had been feeling really down i allways felt worse the next day after ringing them more deppressed so i rang when i was compleatley sober one afternoon and i realised why i got a conndersending old woman on the phone who didnt want me to talk about how my nerves cause me to be sick and want to poo when i was outdoors due to my agriphobia i just seid to her i dont want to talk to you she sounded like she would want an argument so i hung up thay in my opinion have very little compassion all the times i have rang just dont bother you allways feel worse after you call them

The man i spoke to straight away said he can't give advice, I get that to a certain point but suggestions would help, they are probably limited by some guidelines if what they can and can't say. The guy said he would listen to me, well I might as well have talked to the mirror, mmm is not helpful , being on the phone basically talking to myself is not helpful if they think they are then they are wrong, I could hear people in the background, he wasn't really interested at all.

I've never rang Samaritans before but I spoke to a lady called Sam tonight. We were on the phone together for one hour. I went from being so broken and sad to being able to see what I've got. She was amazing and some of the things she said will stay with me forever. She made a difference at the right time and I guess I got to speak to someone who actually cared. I basically poured everything out to her and she listened, asked appropriate questions, made me laugh, made me realise a few things. Thank you Sam. I wish you all the best.

Being in the depths of How reaching out to a weird number at a weird time of day to explain to a stranger who answers the phone with hello given them all your time and effort, strengths and weaknesses and the reason you got here for them to tell you, it's okay you're a warrior and we're here if you need to call back........

I waited until I felt desperate for help. I have phoned twice in the last year and both times it went straight to voicemail

Struggle to get through to somebody. In 2019 I could often get through to somebody after a 5/10 min wait day or night. My experience this past year has been unless I call week day mornings before 1 I can't get through to anyone. When I did the volunteer was good, they listened.

Rand Samaritans this evening, very upset and suicidal thoughts.

Spoke for around 10 min , then lady said it’s end of my shift and had to end the call .

Discusting , why not put me through to someone else , but no, not interested.

I spoke to a women for nearly an hour. She didn't judge me or criticise my negative thoughts. I was feeling suicidal and very upset. I calmed down as I spoke about the issues in my life and I felt better after talking. She encouraged me to see a way forward. An invaluable service.

said they couldn't hear me as soon as they picked up after me waiting for 10 mins. appalling.

Seen a few bad reviews on here about samaritans and honestly I rthink it’s really not fair. Firstly they're all listening VOLUNTEERS! they aren't paid for anything, they’re just normal people giving up their own time to listen when someone needs to talk. they’re there 24 hours a day. So give them a break for gods sake!

i’ve called a few times myself and yeah some are better than others but that’s life. everyone’s different. some talk more, some just listen, some are older, some younger. You get on better with certain ones, but they all care enough to answer the phone when you really need someone there

Try putting yourself in there shoes, becuasue they must hear some really tough stuff from callers, with all kinds of mental heath issues, Ptsd, drug problems,, alcoholism, lonely, stressed, depressed, people dying of cancer, suicidal, abused, the list must go on! especially in middle of the night too which is when it takes longer to get the through to them, but they still do it.
if they weren’t there who else is there to ring? NHS is full, crisis lines and 111 just tell you to ring samaritans anyway!

so yeah, thank you to all of them who give their time to listen. and thank you to the last person i spoke to, Kyle/carl you really helped me that night and made me feel so much better about my Situation! Bless you
So, to anyone reading this, Maybe instead of intending on leaving a bad review, take a look at yourself and ask yourself, who else have you got to talk too. most people who have a good experience don’t bother leaving a positive review, they just hang up feeling better than they did before they rang or bit less alone or just glad to have talked to somone about there thoughts, i know i did. I think it's selfish to deter someone from using this service because you had a bad experience! I can honestly say if Samaritans wasn't available I wouldn’t be here to write this message. Thank you for this FREE SERVICE! It's a god send
IF YOU ARE FEELING SUICIDAL OR JUST NEED TO TALK TO SOMEONE, DON'T LET THE NEGATIVE REVIEWS PUT YOU OFF! PLEASE, JUST RING THEM!

This service is so POOR it should be shut down! When I rang in a crisis I was connected to an older lady who seemed offended that a man had called; with an attitude that said you’re a man grow a pair. She has no sympathetic tone nor did she listen. These people need to be vetted and trained! It is abysmal the way that they treat people in crisis. If you aren’t suicidal before you will be after a phone call to the Samaritans. Honestly they should be taken to court for how badly run they are, or shut down completely, what do they do exactly, because they certainly don’t listen or help!

After trying to use the service for what it claims to be there for , over a number of years I tend to believe the majority of reviews on here. As a pose to the minority of positive ones.
The majority of calls where I've tried to get heard are not a case of the volunteer struggling to find something to say. In fact there lies the problem they have a lot to say in terms of negative feedback and depowering responses to make a caller feel more alone in their experiences and thoughts . Volunteer's seem to thrive on , interrogating callers in a one sided closed policing manner. As I've said before it is far from one rotten apple. As other's state they will take up huge chuck's of a call fixating on suicidal thoughts and negative situations. Then abruptly end the call when it seems they are satisfied that they have parked the caller psychologically in a negative space. That is far below and beyond being a listening service that is what it is . Assisted negativity . The training methods need to be investigated and so does this company as a whole.
It is just ridiculous to purport that they are all volunteers. As it is untrue . A number of their personal are paid employees earning money out of a service that supports people to feel more negative and alone.

Yes, I have experienced some call handlers that make me feel judged, guilty, even more sad or worse, like a burden, but the majority of the time, my experience has been positive.
These are VOLUNTEERS. We call them because we need to speak to a stranger. They are just people! To expect them all to know exactly what to say all the time is ridiculous - they deserve as much grace as we do.
Thank you all for trying. I really appreciate your service.

Many of them seem to prefer you being really low and self-destructive. Randomly ask if you're suicidal, when you say no they sound disappointed. Asking this when you're just talking generally is upsetting and inappropriate. I've mentioned this and they answer in a nonchalant way. Think it's a typically British toxic organisation. One guy even said you shouldn't call if you're not suicidal. Wrong! So few show any care or empathy and many seem to want the 'gossip'. Sometimes it's an interrogation, which is just rude. What's my job for example got to do with anything? Gave it 2 stars as occasionally I get a gem which is wonderful and can really. I end the conversation with the uncaring ones and call back. Pretty ridiculous all round, it's dangerous and as I say toxic to have screwed up people taking calls. They need to call in some time. Honestly, mental health services are horrendous in this country. Judgemental, nasty people are rife across them.

Just got over the text with them and all they did was guilt trip

I called them at 4am this morning, the person on the phone helped me breathe and then talked me through what was going, and was very reassuring, they asked about what else was going on, because it was clear that what started my panic attack was "the straw that broke the cammels back" I got very overwhelmed by this question, but they were very patient and when I was able to talk again, they were very attentive and reassuring.

It's a shame these hotlines are so stigmatized, because there are so many times in the past where I would have really benefitted from this service.