Samaritans Bewertungen 

479
•
TrustScore 2 von 5

1,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Zero... NOT REGULATED Do not call these Do not donate to this All funds go to executive salary Volunteers are mentally disturbed rustled up from no where Do you know who they are???? Do not... Mehr ansehen

Bewertet mit 1 von 5 Sternen

They don’t answer when you’re feeling suicidal! It rings and rings - why is this the only option you’re given when you’re in this crisis state!???? I’ve Called them on three occasions lately when I’ve... Mehr ansehen

Bewertet mit 5 von 5 Sternen

1.7/5.0 stars? That is simply not possible. I have suffered from C-PTSD for 5 years and called the Samaritans so many times, and apart from the occasional one or two that could have been a little more... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Samaritan’s don’t care about people’s mental health. I phoned a few times. One time when they asked about feeling suicidal and I said I have tried it I was told. Did I do it for attention seeking. Whi... Mehr ansehen

Unternehmensdetails

Über Samaritans

Vom Unternehmen geschrieben

Samaritans cannot respond to you on TrustPilot, so we encourage you to share your feedback with us directly. Samaritans aims to give the best experience to everyone who uses our support, in every conversation. But if you have had a negative experience of any kind or wish to share some feedback, please do so using the links below: Share your feedback directly via our complaints form visit our website Samaritans is a registered charity in the UK and Ireland that provides emotional support for people struggling to cope.

About our service

Samaritans believes that people are the experts on their own lives and situations, and have the right to find their own solutions. Therefore, volunteers will never provide advice or tell people what to do. They can however signpost people to other organisations.

view our privacy policy
If you are struggling to cope, remember you can call Samaritans free on 116 123 or email jo@samaritans.org, any time of the day or night.

Kontaktinformationen

1,8

Mangelhaft

TrustScore 2 von 5

479 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

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1,8

Alle Bewertungen

(479)

105 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Absolutely life line used for 1st time…

Absolutely life line used for 1st time tonight and so understanding listened to me haven't felt this low in a long time but found out about something and really hit me and they picked me up so good to talk thankyou George you was amazing absolutely amazing work you do ❤️

5. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I called Samaritans after contemplating…suicide

I called Samaritans after contemplating suicide. I was given short shrift and was made to feel like a naughty schoolboy with a smacked bum.

I'm 56 years old, intelligent and was made to feel like a fool. Maybe I just got the wrong person who had to hurry back to watch Corrie.

Then when I complained, I get an email from 'jo at samaritans.org' sorry, they don't allow the at sign, I should have known- an AI auto response chat box.

Dreadful experience.

If you're not willing to listen or don't have the patience to listen to people who are on the verge of taking their own lives, don't put yourself forward as a 'volunteer'.

3. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Honestly you're better off just coping…

Honestly you're better off just coping with your issues yourself. Called them to talk about how stressed I am with everything going on in my life, how I felt trapped between two difficult choices. Guy kept asking me the same question, which only escalated my distress.

31. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I called yesterday as I was feeling…

I called yesterday as I was feeling really low and upset and needed someone to talk to. The volunteer I spoke with appeared disinterested throughout the call and showed very little empathy. It felt as though he could not be bothered continuing the conversation. It worries me to think about how someone who is feeling suicid@l might be affected if this is the level of support they receive. Volunteers who are unable to show empathy and interest, should simply not volunteer.

23. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I'm very impressed by the outstanding…

I'm very impressed by the outstanding listening skills of one of their team.We were in a call for almost an hour as a lit is going on in my life atm. I did not have to repeat myself to feel understood and found that he managed to organise my thoughts so I could think in a more positive way. Thank u so much R. Highly recommend.

14. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Basically like screaming for help into a void

They clearly say you can email them on their website if you're not comfortable calling. They mention it multiple times, and since I still live at home, I didn't want anyone else to hear my call, so I emailed.

Haven't gotten a reply for months.

Yes, I double checked I got the right address.

Yes, I have checked all my spam folders.

No, they really just have not replied.

That's exactly what someone who feels isolated and alone needs; to feel they're screaming for help into a void.

28. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This company have saved my life several…

This company have saved my life several times now.
Tony was the name of the superhero tonight. But let me just say these guys are incredible.
They give up their free time they could use for anything else. Not for money but because they just want to make the world a little brighter. Tony. You made mine a little brighter tonight.

Much Love,
Harrison Barrett.

29. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

No response

When you're feeling really low, listening to a phone ring for 10 minutes without an answer isn't helpful. Neither is being told to call back because they are too busy to take your call.

25. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Dreadful experience

Dreadful experience. The person on the phone. Understood nothing. Condescending. Demeaning. If any of these people visited deprived towns. Then they MAY have some insight. I should have taken notice of the other reviews. And published samaritans scandals

22. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I had never called Samaritans before

I had never called Samaritans before. On Saturday I realised I was carrying everyone’s emotional baggage. My marriage was ending, I was struggling to help my son with chronic illness. I was dealing with a lot of health issues myself but trying to get through Christmas without collapsing. I have absolutely no support network. I was in a very dark place. The call would have been great in a black comedy. I explained through sobbing that I didn’t feel I could cope anymore with all the weight on me. He made some sympathetic noises, expressed surprise at never having heard the health condition my son suffers from. Then I sensed it was all very much too complex for him to deal with and he said “well, do you think you could get through Christmas and give everyone a nice time”. That was sobering and I realised that no one was coming to save me so I better try to do it myself. There is no shame in being in a state of collapse but have no expectations that the person on the end of the line will be able to pick you up. I realisation that you’re better equipped to do that for yourself wasn’t, on reflection, a bad thing. However, it’s shocking that some people will have spiral too far to be able to do this.

20. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Worst helpline ever!

Feeling down? Call Samaritans, a sure fire way to be made to feel guilty and shame about your mental health, the best way to make your miserable life even more unbearable.

16. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

waste of time

Guy was clearly uninterested and relying on his PowerPoint training to “listen”

But then I’m tempted to give 5 stars, because I hung up and called one of my best friends and had one of the greatest conversations of my life… so is it intentional?

Anyways, what I’m saying is… if you have someone you can chat with - open up to them. It’ll be less scary than you think.

15. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I called the Samaritans today

I called the Samaritans today, with a lot of distressing issues. I felt the woman judged me. In the end she said I was like a washing machine going round and round and said she had to end the call. She offered me no solutions and seriously lacked empathy.
My advice to anyone feeling very distressed is talk to a good friend if you have one. If not find things in the community to join in where you have a much better chance of finding support face to face.
It saddens me, that Samaritans is a very random source of support. In the past I have talked to people who seemed to care, but after the last call, I dont think I would call them again. I honestly think it is better to find support elsewhere.

4. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I have been blocked for 6 months now

I have been blocked for 6 months now. I rang Samaritans back then, they were very intolerant. Was going through a very difficult time. Still need to be able to call them. Rang the Support Team many many times got the voicemail, left a message. They never got back to me. Am left stranded.

3. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

No use

I spent 30min of sharing my deepest darkest problems, completely exposed... Hoping to get a nudge in the right direction. Just to be asked is there anything else? I feel no difference before to after the call? Would prefer my 30min back tbh.

28. November 2025
Bewertung ohne vorherige Einladung

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