Very hit and miss and occasionally awful.
Frequently out of stock, website almost never updated and if you experience any problems, customer service on occasion can be absolutely disgraceful. Generally the service is okay but god help you if you experience an incorrect delivery or need to return an item. On contact this sole trader gave the worst customer experience I have ever had. Rude, obnoxious and didn't care.
17th April 2012.
Oh what a surprise, this seller doesn't like my bad review!
I'm afraid this seller clearly has no idea who I am as the description below bears no relation to my order history. Clearly I am not the only unhappy ex-customer. I was a regular customer for a few years and no I did not ask to return an item. I actually had a relatively minor problem with an order which I notified the seller about. I received no reply to my first 2 or 3 emails so I then sent a further email stating my dissatisfaction. The reply I then received was rude, obnoxious and more. I had already decided not to use this seller again and yes I have found a much better provider thank you.
17th April 2012 continued.
I see you have deleted your previous comments.
This is a review site designed for customer feedback and you can not deny I am a genuine ex-customer. If you truly believe I have been slanderous then by all means begin legal proceedings, I'm sure a court writ would obtain my details from Trustpilot. I am not hiding, I am taking part in a customer review website and your attitude is precisely why customer reviews are necessary.
You had ample opportunity to retain my custom. As I said, I had a minor problem with an order and I informed you of this. I expected a courteous response, whether in my favour or not. What is unreasonable about that? Unfortunately you ignored my emails. How would you deal with a supplier who ignored your emails? You only responded to me when I expressed my dissatisfaction and you responded aggressively. It was you who blew this 'small complaint' out of proportion.
Potential customers will form their own opinion but your response to this review says it all. Don't annoy this supplier or he will refuse to deal with you. "1 or 2 wing nuts per month" seems quite a lot to me but clearly you have pleanty of business so why worry about it?
Antwort von crubers ltd
So maybe i have 1 or 2 wing nuts per month who have a small complaint, who hide behind the net for security , when if you say you had only a small complaint why the big scene, why not simple return it for a refund, ???
If i had a shop would you call in to complain and not bring the time with you, i cannot magically get products back unless you post them, failing that I'm stuffed and so are you, its common sense.
And yes i do have a few undesirable customers that i won't serve again, complaints where the moon
I also not you don't mention the nature of your complaint just this slanderous review that quite frankly most people will see it for what it is, AND NO IM NOT UPSET I'm too tough! and ANY MEDIA GOOD OR BAD IS GOOD FOR BUSINESS
the moon a stick is not one of my specialities cheap rolling papers and tips is, ,its simple you order if not happy send it back, nothing i can do if you don't ! lol