Needed a surround sound system to improve the performance of my new TV for movies so approached Richer Sounds again. Decided to use their telesales this time to save me a trip to the local store. The... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Once again RS you have excelled on price and delivery times, I ended up paying for next day delivery because we realised we would not be at home later in the week. Box arrived damaged and soon found t... Mehr ansehen
Unternehmen hat geantwortet
My Freesat box failed after 5 years and Richer Sounds arranged for its speedy collection, repair (new hard drive) and return under its 6 year warranty. Following its failure and a spare circuit board... Mehr ansehen
Unternehmen hat geantwortet
Excellent service and knowledge from the telesales agent,friendly and helpful he reduced the price of the product without a quibble as I had found the item considerably cheaper elsewhere. Also really... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktinformationen
3 Stainburn Rd, Openshaw, M11 2DN, Manchester, Vereinigtes Königreich
- 0333 900 0093
4,9
Hervorragend
7286 Bewertungen
Bittet Kunden um Bewertungen
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Overall my experience was good
Overall my experience was good. However, I did not know how long my order would take to fulfil as it was placed with the manufacturer. So, an update of when I could expect it would have made my feedback 5 stars seeing you ask! The Teac 701T I received is excellent and it did arrive within a reasonable time.
1. Mai 2026
Antwort von Richer Sounds - Telesales
Thank you for your helpful feedback, and my apologies that the order process could have been better. I'm really pleased the unit arrived ok and that you are happy with it, and will of course review the update aspect of the experience to see how we can improve it.
Should you need any further assistance of course do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Antwort von Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Great Service and a Fantastic Deal!
I recently purchased an LG OLED TV from Richer Sounds and had a great experience. The whole process was smooth and professional. A special thanks to John from the telesales team, who helped me promptly and got me a really good deal. His support made everything quick and hassle-free. Highly recommend Richer Sounds for their great prices and excellent customer service!
29. April 2026
Antwort von Richer Sounds - Telesales
Thank you for your wonderful feedback
Unbelievable great level of customer…
Unbelievable great level of customer service not seen anywhere else . The guys there are absolutely brilliant . Service and price best you can find.
29. April 2026
Antwort von Richer Sounds - Telesales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great experience
Great experience buying a hi fi rack and arranging for delivery on a specific day. I dealt with John who was very helpful and efficient. Delivery was exactly as requested.
27. April 2026
Antwort von Richer Sounds - Telesales
Thanks for your feedback, great to read you were happy with our service.
I have made quite a few purchases from…
I have made quite a few purchases from richer sounds over the last few montha to make my cinema room/media wall pop. The Philips Oled TV I just purchased has an excellent picture and is about as large as I would wish to go in the space. But the sound by the klipsh reference 5.1.2 speakers are the stars of the show. All supplied by Richer Sounds who have been excellent with advice, communication, price and delivery
24. April 2026
Antwort von Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The telesales team at Richer sounds…
The telesales team at Richer sounds really shone through when I was making my purchase. They found me the best price and helped me to pick a suitable day. The amazing service I always expect from Richer Sounds. The delivery was OK, but the box had been bashed a little bit by the delivery company (who clearly had a massively overloaded van).
6. April 2026
Antwort von Richer Sounds - Telesales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
LG purchased
From the moment I called I found the sale rep very easy to talk to,
He described all I asked about the LG G5 that I needed to know.
Including the fitting of the tv to the wall bracket provided with the unit.
Ordering was simple even added a discount for one thing or another and added a free LG Dolby atmos sound system for free.
Delivery was second to none
I was asked if I wanted next day delivery for £19.95 to which I declined as I was not in any hurry to receive the Tv
To my amazement the tv arrived the next day anyway
Delivered to a room of my choice
Perfect service perfect company I would use again 5* well done guys
21. April 2026
Antwort von Richer Sounds - Telesales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great experience
The chap I spoke to was very helpful and gave me a solution I hadn’t thought of… have used richer sounds plenty of times over the years and always find the staff to be very knowledgeable, courteous and above all very helpful… will definitely use you again.
20. April 2026
Antwort von Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service
Excellent service, and great to talk to humans to clarify some issues with the payment. I originally spoke to a local store who advised and gave me the contact number so I could resolve my query.
Brilliant that the item was competitively priced and I was able to use a first order discount code plus my Blue Light card!
Delivery was super quick (2 days when ordered on the weekend).
I will definitely be using Richer Sounds again :)
18. April 2026
Antwort von Richer Sounds - Telesales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good experience ordering Arcam amplifier
Good clear communication and a £100 price reduction on the amplifier I needed. Prompt delivery but DPD did not deliver to my address even though I made sure I was home when the package was expected.
18. April 2026
Always use them
Always use them, service second to none, had to use telesales this time,normally hull branch
17. April 2026
Antwort von Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
Great service and great TV
Really happy with the great service I received from Richer Sounds. Easy to order, personable service, fast delivery and great product. Thank you
12. April 2026
Antwort von Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Very fast delivery
Very fast delivery, beautifully packaged and the speakers are a joy...
12. April 2026
Antwort von Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
The company entertained the price guarantee with no quibbles
The company entertained the price guarantee with no quibbles.
11. April 2026
Antwort von Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Antwort von Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Richer sounds were understanding and…
Richer sounds were understanding and very helpful when I had to cancel my order.
9. April 2026
Antwort von Richer Sounds - Telesales
Thank you for your wonderful feedback
Great service and help from John
Great service and help from John , would recommend to family and friends to buy from Richer Sounds !!
Thank you very much .
9. April 2026
Antwort von Richer Sounds - Telesales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Spoke to Bowie in the Edinburgh shop…
Spoke to Bowie in the Edinburgh shop via customer services. Top man, and a pleasure to talk with. Gave all the information I needed to get a order for the new Manhattan S4R due for release mid May. Explained everything.
9. April 2026
Antwort von Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic firm to deal with as always
Fantastic firm to deal with as always, Jeff from telesales was excellent and got me a great price on my item.
7. April 2026
Antwort von Richer Sounds - Telesales
Thank you for your wonderful feedback
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