Rep Fitness Bewertungen 

I ordered a bench end of January. Still have not received it. Got an email from UPS saying they have not taken posession yet. Wrote customer service. Got a response saying they are checking with logistics but that was now three days ago and no further info despite my follow-ups.

Some of the best customer service I’ve ever dealt with. I’ve Ordered a lot from this company and was never disappointed with quality and service. One of my items was back ordered for almost 3 months and they were very assuring and answered any questions promptly until I received the product. They have a customer for life.

Awesome experience from ordering the equipment, fast delivery, contacting customer support as I accidentally ordered the wrong size performance apparel (XS shorts vs L) and they not only responded in a positive manner but had everything I needed ready to submit my return/exchange. I've read all the negative reviews and weighed my options with Rep Fitness as I determined the other more expensive competitors to have the worst reviews. Delivery was fast and they packaged everything well. Unfortunately Rep can't control how the delivery process goes as they use 3rd party services and our delivery guy was rough but the packaging held up and no issues to report. If anyone is on the fence with who to trust, TRUST REP!

- Owner/Operator @ Moral Compass Heating & Air Conditioning LLC.

The quality is good but customer service is pretty bad. I had one today and the guy hanged up on me; and he won't even give me his name on the 2nd call. If you see something you like, get it and hope you don't have to call customer service.

I'm so disappointed. Paid a big premium for their premium plates. Used garbage arrived. Don't even want to open the packages. I can see they're damaged. I so wish I could upload a pic. The difference between what I ordered and received is incomprehensible. Have emailed customer service but just an auto-response.

For the record I've ordered and had delivered plates, dumbbells, etc from other companies with no damage or issues.

Ordered from portugal, 8th september, arrived 12th september. The customer support was responsive and educated when I needed information about the shipment. The product feels very high quality and took me 30m to assemble, even though Im inexperient with crafts. Very good quality-price relation. Very satisfied with the experience, would recommend.

I contacted customer service over a product that is apparently discontinued. I had the pleasure of speaking to Molli, and turns out they still had the product in stock. Not only did she have said product added to my order free of charge, but she also had a set sent to a good buddy of mine in another state who wished to purchase the same thing. She had an amazing attitude for working customer service, and I think others could learn from her example. I have yet to receive my order, but so far I appreciate the efforts of this company based on the actions of their employees. I'd highly recommend!

I'm a potential customer in UK.
Their equipment looks really nice and I would have definitely purchased some equipment.
Sadly there is a 5 month waiting time to buy from their UK supplier and do not sell directly.
I wonder how this is a good business model to have what looks to be fantastic bits of kit that you cant get within a reasonable time?
I tried to buy directly from their US site but sadly they do not do international sales.

I believe that they would expand their business exponentially if they would handle international sales themselves or to have a decent amount of stock in a European warehouse to create short lead times and grow their client base.

Ironically I'm disappointed with their sales set up and not getting the opportunity to buy and give a positive review of what looks to be decent work out equipment.

Can i recommend Rep fitness?
Regrettably NO!

I would welcome the opportunity to sing their praise.

Prior to purchasing any products from Rep Fitness, I highly recommend that customers thoroughly research to ensure a satisfactory shopping experience. Unfortunately, after buying a Yoke Setup and spending nearly $2k, I experienced significant issues. Similar problems have been reported by other customers, particularly related to receiving damaged items and experiencing poor customer service.

It has been reported that despite the option to save money by picking up weight equipment at their warehouse in PA, this option is often unavailable, and customers are instead charged additional fees for shipping. Additionally, there have been claims that customer service representatives may provide misleading information on how to prevent or resolve issues with damaged items.

Customers have also expressed frustrations with the responsiveness of Rep Fitness customer service when addressing problems like missing or damaged parts. Seeking replacements or refunds for damaged items has proven to be challenging for some customers.

Given these issues, it is crucial for customers to carefully consider their options and select a retailer known for excellent customer service and product quality. Alternative companies like Titan Fitness or Rogue have been suggested for their superior customer service practices.

Please note that once items have left the Rep Fitness warehouse, the company may not provide sufficient support if issues arise. Customers are urged to take precautionary measures to safeguard their interests when making purchases from Rep Fitness.

Bought a leg roller attachment to go with my bench (also from Rep). The leg roller quality is clearly inferior, it shakes and rattles when doing sit ups, making the exerciser unstable. Cheap plastic smell too. I got in touch with Rep with picture and video (Rep requested me to submit a video), but they emailed me back saying it was normal and started talking about something irrelevant to the defective areas I was pointing to. They refused to give me a partial refund. Their return policy is: you pay the return shipping fee plus 15% restocking fee. Think twice before you order. Also, read the customer reviews, I am not the only one who had this issue. I am giving 2 stars because I want to be objective as the bench I received is of good quality and super stable.

makes perfect sense that this company has such a low reviews, the customer service is a joke, they will not even send you a part that cost less than five dollars to replace a defective product, even after you spend thousands and thousands of dollars with them, stay away!!!!
The Ares attachment to the rack system has cable design problems, I would definitely by from Rogue in the future- the company that REP is trying to be.

The product was absolutely fine when we received it. I do not believe FedEx lost a 48 lb. box that was shipped on 12/14. When I inquired on 12/21 because I hadn't received it that was the story I was given. They were shipping overnight the same item on 12/21. On 12/22 when the tracking number showed it was still sitting in PA and that fed ex didn't have my package I called them. "Oh Fed Ex must have lost it" - I told them they were blaming fed ex twice when I didn't believe it wasn't their mistake and that it didn't get shipped. They assured me it was shipping 12/22 for Saturday delivery meaning I would have it for Christmas - well guess what - they shipped it on 12/26 overnight for delivery on 12/27 - as everyone knows, 12/27 is after Christmas and our grandson lives 4 hours south of us - that results in 8 hours of travel to deliver a late Christmas present. Mistakes happen, but to lie to me and say Fed Ex lost it twice is just unacceptable customer service. Do yourself a favor and stay clear of this company. Never again will I purchase from them.

Terrible customer service and they sent me a defective barbell.

The best part is they charge a restocking fee for all returns.

Go pay the premium at their competitors for someone to treat you as a decent human being.

I am a mentally disabled guy. I work out to slay demons most would fold under. I create fitness based content trying to inspire out of shape people to love themselves again. I tried out for affiliate program AFTER SENDING MULTIPLE CUSTOMERS THEIR WAY..they turned.me.down. The AB3000 2.0 BENCH I bought is about as ergonomic as a cinder block. There is no decline that is safe. The leg pads will cut your leg...happened twice so far. Company is a crap company woth poor customer service and terrible.ethics. They were rude and condescending under the guise of being respectful.

I ordered a PR-4000 rack via the rack builder. J-cups are part of the package I paid for. The rack was delivered. I built the rack and discovered, after I built it, that the J-cups were missing. Called customer service and they said the J-cups that I included as part of my package were discontinued and they had not taken them off of their webpage. Mind you, they never reached out to notify me that the this was the case and that they didn’t ship me J-cups. I had to reach out and ask where they were.

They offered to change out they type of J-cup, which was fine and that they would ship me out a different set. I received the shipping notification, but they Fed Ex status never changed from “waiting to receive the package.” Waited a week and then called them back. They said then they would reship them “ASAP”. Still no shipment notification. I have a very nice (and expensive) rack with no J-cups. Can’t use the rack to any great degree without these. To make room for this rack I had to get rid of my old rack. In essence, Rep’s failure here means I can’t work out.

This company has had great customer service in the past. It is the reason I’ve bought other items from them instead of their other big name competitors. They have failed me here when I live spent a significant amount of money with them. I recommend checking out other equipment providers who will step up and correct their mistakes.

The freight company they use sucks. Very poor tracking and they lost my first 875 lb package.
Rep replaced it quickly and worked to resolve the issue.
Not too bad on assembly. The could use better fasteners in the logo pulley covers. Like to never got the screws started. But overall with the exception of that they are a good company and you get what you pay for.

The equipment arrived fast with a few boxes broken open. We wanted to add some flooring mats and Reps site said $63 each min of 3. Signed into my account and added the mats. Noticed my loyalty points did not show and the price for the 3 mats was over $700, what???Called customer no service only to be told $63 each was on their site but the normal price is $275 each with min of 3. Escalated to management only to be told there will be no correction. Asked about my reward points upon giving them the prior $2500 order number only to be told I would have to pay for the order to get the points. The items were paid for and shipped sitting in boxes in front of me. I was told they would submit a ticket about this and the ordering system isn’t working right. I may return everything. It’s all made in China anyway.

Terrible customer service, will never buy again. Website is misleading and making returns is difficult.

Have ordered over 4k worth of items. have they all been perfect, nope, however Rep Fitness always made it right! No idea what people are talking about not being able to reach anyone, just called today to correct shipping address and got someone in under 5 minutes. Great US based Customer Service, not so great China items. However eventually you will get an acceptable or very good product as they make it right.

Placed an order for multiple pieces of equipment totaling about $2k on Dec 22nd. Afterwards, I read multiple reviews with issues about shipping delays or poor customer service. Naturally, I got nervous.. especially considering I was ordering right around Christmas. On Dec 27th, I received an email with tracking info (it wasn't actually picked up by FedEx until the 28th) and I received everything today, on Dec 30th. 8 days in total from ordering until delivery. Honestly, I don't know if I just got lucky? Or maybe they've made improvements to their logistics. But from this experience, I have absolutely no complaints with Rep Fitness.