REI Bewertungen 444

Off-season I bought my wife a REI brand "organic clothing elwy bib snow pants" online for her birthday in April. This winter on our first ski trip we realized that it was defective (the zipper was put on wrong). We took it to the hingham MA store and they agreed it was made wrong and could not be fixed but refused to exchange because we didn't pay to be members and it was more than three months after purchasing. Of course its more than three months, it was summer time and these ski pants for the winter! This is the most shameful business model: "We don't stand by our products because they suck, therefore you should pay us more and buy a membership for the honor of returning the defective trash products we sell you". I will never shop here again!

Purchased a gift pair of Men’s joggers from discount rack, along with 2nd pair. Went to pay. Cashier rings up over $62. I asked if they were not on sale. She says no. Okay I pay go back to the rack and find the same pants for $19.96 including tax! Big difference.Go back to cashier and explain to a different person. Now the original cashier says . “ I put in a different code”.. yes major mistake . What if there had not been a second pair?
Then I have to return both pairs because didn’t fit my husband. I purchased a very expensive pair of joggers. Went to exchange and they never credited me back the tax. Ya can’t win. I should have checked my bill, but honestly after being in the store for over 90min, I was negligent. Just check your bill.. can’t expect anyone to do their job properly these days.. as far as the quality of the Patagonia joggers, they are superb.

Same old story everywhere! Order promised by Dec 29 (7 day delivery) and no item delivered and NO updates online. Still says Dec 29. Have to call to get "oh, now coming on Jan 3" Too bad we are skiing on Jan 1 and NEED item.

I don’t frequent REI because of their prices, but every once in a while I do go there to buy items such as shoes or winter clothing because of assumed quality. At the end of August I purchased a pair of On running shoes for my teen, who wears them pretty much daily. I believe I paid about $160 or $170 for them. About two weeks ago, in October, he showed me that the soles are falling apart. I went to REI today to exchange them. I was told that their effective life has expired and that because they are running shoes, they should only last 400 miles, I asked the manager how I’m supposed to measure that and to please show me where I can find that information, of course he didn’t. Also, he told me I can call the manufacturer, but REI would not exchange them. Two and a half months, that’s how long they lasted. I guess I should attach my son to an odometer so I can figure out how many miles he walks/runs. I’ve purchased $60 running shoes that lasted 1-2 years!! I will never buy On’s again and I will never buy from REI again since I now know that they don’t stand behind the product they sell!! Calling tomorrow to cancel my 20-year membership.

I have ordered and received successfully the "Sahara Convertible Pants", which you can turn into shorts without taking your shoes off. Lightweigt and still reliable, as for now. I have no claims so far.

Bought in June 1000 dollars if sneakers to rotate I'm 66 In Nov bought another Saucony speed . One of my Saucony sneakers ripped manager said couldn't do any thing since 3 months are the average age. When asked about 1 yr she ignored me and said only if sneakers was still in pristine condition Been with. Them 39 yrs never returned When said I'd return everything she said she wouldn't accept them. I said fine I'd return new sneakers only 3 days old and quite unquote I'm not taking anything from you. Funny never returned or had problems She was rude and walked away while talking REI com said they'd do something needed to send them. I can't trust them the employees were super nice Manager was nasty when I said REI was a fraud for saying 1 yr satisfaction.just sent all my sneakers back online AND got full refund. Nothing was wrong and I had no history in 39 yrs of returning. Interesting bought 3 days a sneaker and told refund not happening. Took photo contacted credit company and REI said sneakers were excellent.They lost a customer for the rudeness and false advertising SAD

worst online shopping experience. order canceled for no reason.

Availability, the staff, the quality. I no longer shop in malls……..only REI. In fact my closets resemble REI STORES!!! This has been ongoing for a good long time.

They want me to pick a date below but it is in fact 365 days per year! THIS IS NOT A JOKE!!!!!!!!!!!! I also do online REI shopping! No doubt my numerous REI experiences have all been genuine.

Bought a bike in June. Broke down in July. July 24 to be exact. Brought hike in. No replacement. Unless I wanted to upgrade. Part for sensor won’t be available until October. Called today 11/2 still no part. Oh. But it’s on its way. Utterly disappointed. REI. do better!

My actual email exchanges, redacted, with REI.
Read from the bottom of the email to the top. I finally just threw the shoes away even though they were virtually new but heels kept coming off after only about a half dozen times wearing repairing them.

From:
xxxxxxxx
To:
REI

Sun, Jul 23 at 11:00 AM

Before I drive 100 miles to the nearest REI STORE in Tampa I purchased some gorilla glue to repair the heel. I’ll see if that holds up in $55 shoes that I bought from you that I had to repair the first time worn!

REI was founded in the 1930s while Amazon was founded in the 1990s. Maybe your management should take a few good customer service pointers from the new kid on the block!!!!!!’

I won’t be back!!!!!!

Sent from the all new AOL app for iOS

On Monday, July 17, 2023, 6:01 PM, REI > wrote:

Hi xxxxxx,

Thank you for reaching out.

You can do the return at the store as long as you know the order number and the information associated with your account. The order number is xxxxxxxxx.

Please let us know if there is anything else we can answer for you.

Tania U.
REI Customer Service

Find more answers on our Help Center.

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​​​​​​Give us feedback on your experience today.

On Friday, July 14, 2023, 11:55 AM xxxxxxx wrote:

Customer email address:

Email Primary topic: Other

Order Number:

Customer issue: I purchased several items with a gift card between 6/18 - 24. The shoes i purchased, the first time worn, the heel came off. My problem is that I have already thrown away the receipts and the gift card information My name is xxxxxxxx and the mailing address is xxxxxxxxxx. Even if I can't get a return or replacement you need to know that the shoes, for which I paid, around $55 for are aparently very poor quality. If needed I can provide picture of the shoes and the detached heel.

So slow to ship they use Fedex and USPS which are both horribly slow.

Ive been a long time member and lately prefer ordering straight from the manufacturer. I find their selection of non REI brand is lacking. They don’t carry the good stuff. Especially hiking boots.

I prefer Moose Jaw which has a better perks program and runs promotions more often.

Same issues as other customers, joined/ ordered fall of 2023. Checked out, paid, and waited for items to arrive for a trip. After getting partial order I checked my email, half of items cancelled on their end. When to use my 30$ membership coupon, didn’t have enough $ in my cart, added items now I don’t have a qualified item. Stopped for the night tying to figure out how to use it, tried next day coupon is expired. Went back to my email regarding my coupon, apparently it’s a disappearing email, nothing there. Contacted customer service they said yeah it expired. 30$ wasted, guess I’ll have to wait for the “ GOING OUT OF BUSINESS ” sale it can’t be far off.

I ordered a pair of shoes online for in store pick up. I went to the store to pick them up. I admit, I was an hour earlier than the estimated pick up time, but they had the shoes in stock (I actually had them in my hands...) -- however when I went to check-out and showed them my order number, they couldn't find it -- it wasn't in their system. So, I couldn't get the shoes (I had used my one-time rewards discount). Their in store staff was apologetic, but they said there was nothing they could do. 24 hrs later I still didn't have notification that the shoes were available for pick up (they HAD THEM IN THE STORE). Compare this to Target -- I placed an online order for an in stock item, and got an email 15 minutes later telling me my item was ready for pick up. REI online ordering and instore pick up is a joke. And you can't call anyone to talk to them about it and you can't cancel your order on online. You have to "speak" to a chat bot. What an archaic system -- I expect with the current increase in online ordering REI will likely not survive -- their customer service stinks -- something they used to be known for.

levelled
not scam

This company is no longer concerned about customer service or quality items. While I'm sure their DEI is great, nothing else is. Representatives in the bike shop were unknowledgeable. Backpack area reps have the IQ of a house plant. I'm done with this organization.

The WORST company ever! I have ordered shoes, waited 2 weeks and then recieved email that order is cancelled because no shoes in stock. I cannot believe how bad the inventory and operations management of this company... will never deal with them again!!

I had an REI Coop Half Dome tent fly that became sticky. It was beyond the year so could not just return. This tent and 7 other tents of various ages taken on a service trip were fine camping night 1. When camping night 2 one week later this tent fly was already sticky. No other tents had this issue. I have been camping since the 1980's and I know how to take care of a tent so it isn't that.
REI customer service would not replace the tent and did not have the right sized rain fly. But did offer to sell my another of the same tent to replace it at 20 percent off. I was very disappointed and this is after being passed around to 5 different people.
I did purchase the new tent with the measly discount. Interestingly the tent was already on sale for 30 percent off and they kept saying we are giving you a tent for 50 percent off....but initially admitted really all they added was 20 percent.
I did not want to waste the other tent with sticky fly and they suggested I clean the fly with some of their products which I then purchased from REI and tried and followed with rubbing alcohol but it is still sticky and the coating has broken down obviously. I ended up spending $199.00 at REI. So I asked if they could please send me the replacement fly (which is not the right size for the tent but would see if we could make it work) which they had originally offered to do. But now they said "No, we already sold you another tent."

So they got a sale and a disappointed member. And thanks for not helping the environment REI. If I want to do the right thing I have to figure out if that replacement fly works and spend more money on an REI fly that went bad the first time.

So I would not suggest purchasing the REI brand. It was clearly of lower quality than the other tents we brought on the trip which were of various ages and all held up just fine.

Also, their customer service was inflexible and condescending. Their voices were pleasant enough but the attitude was less than helpful. As I pointed out these items are for our service group, a not for profit group. Could they consider it a donation? No, they said. Other organizations have provided donations but not REI.
I really had hoped they would do the right thing and I would not be writing this.
No longer singing their praises.

I was so disappointed with my experience with our local REI. Their Labor Day 2023 was recently announced, up to 40% off! Well, I love shopping at REI so we head over there hoping to find any deals. I have received the email so I’m looking on the app to get a sense of what’s on sale before going to the store. We are interested in getting duffel bags to augment our luggage and I see that North Face and Patagonia bags seem to be on sale. What we found in the store were only a few signs here and there that indicated a sale. When I couldn’t see the sale prices in the store I had seen online, I assumed that there was poor signage in the store. But no, when we checked out, despite our best attempts to evaluate and select products that were on sale, we received no discount on any item except for 1 (I chose a windbreaker that had been returned and was reduced in price). Disturbingly, we found out that even when we selected an item off rack that had a “sale” sign on it, the item was only truly on sale if it had an item code that began with “0.7”. We found out later that the reduced price on North Face bags only applied to one version of it which of course were out of stock. We also found out that the sale did only apply to either the Outlet store or the online site. So you have to ask why the store has sale signs everywhere advertising lots of items that were not on sale. It feels quite disingenuous. REI is quite expensive anyway. We have decided that we will shop with the source brands directly.

Very hostile customer service and not military friendly.