REI Bewertungen 444

This company and platform was horrible to work with. The platform has countless bugs that causes countless repeat messages to the same customers and they charge you each time even tho it’s a platform error. 0 refund policy for anything even tho their platform doesn’t perform as promised. Their customer service is rude and blames their problems on 3rd party company twilio. They’re another company passing the bill for their problems onto their own partners. Then they suspend your account for messaging too many people after they give you a 5000 sms daily limit. They’ll ask you to make a new account so they can get another signup fee from you instead of fixing your account.

If I could give it zero stars I would. This corp is more interested in nabbing your $30 membership than anything else
They are over priced, and they never have stock
I went to buy sneakers the salesman was hellbent on selling me a membership more so than helping me buy sneakers. I’m sure they get stars in their crowns for selling as many as they can. It’s gets you nothing but EMPTY PROMISES I was promised $30 bonus card to be used whenever I wanted. Yes I said WHENEVER. Apparently they expire! N for what reason would they expire? If u are sucked into giving them an extra 30 bucks on top of your order? I will tell u. So u forget that u were never told they have an expiration date. Even the cashier rude n emotionless did not tell me. DONT WASTE YOUR MONEY at this ugly dark n cold feeling store. I asked management for exception since I was not told plus it’s a week or two expired NO was the answer cold n harsh just like the environment inside the store. So buyer beware.

I ordered from them. The order got lost thanks to USPS. I contacted them and they told me they would send me a replacement that ships in 5 to 7 days. Nevermind that it had already been nearly two weeks since the order was placed. I called to try to speak to someone about expediting the replacement. Was on hold for over 10 minutes and got cut off two seconds after she answered. I finally responded to the email and asked for a refund. They told me I had to wait 2 weeks for it.

Then I recalled my first experience there, when a bunch of their employees in Corte Medera were talking about how horrible it is to work there while the store was packed with people.

I joined their co-op program because they had some promotion where it mathetmatically made sense at the time but every time I have ordered from them, it has been a bad experience.

Try Sports Basement. They have way better service. And you can actually get a human on the phone in a reasonable amount of time.

Greedy company that abuses their workers Rights. UNION!!! UNION!!!!

Absolutely terrible customer service!
I went into the store and found the water shoes I wanted but they did not have my size. Buy the membership, then order online. I did. REI said my shoes would be here in 3 days, they shipped my shoes and they were due in 3 days 6 days later no clue where they are and the shipping company says they never got the package. REI is like oh I can get another pair out and they will be there next week. Next week I am on my cruise that does not help me. Shop somewhere more reputable.

Yea, this company has lost touch with their costomer service. Very disappointing with their products and employees. I bought a 150 dollar pair of shoes that blew out in 3 weeks. They refused to help in any way. Would not even help me get in touch with the manufacturer. I did the REI email servay they sent next day. I told them about my negative experience.
It said a representative would contact me with in 48 hours. They never did. To bad for them my family has had a membershit for close to 30 years. Just for clarity. This is the only time I've tried to return something from them.

I’m surprised by the reviews that say they refused to honor a return policy. I received a very used coat. It was listed as new. I believed I was buying a new product. REI confirmed it was “new”…..The coat had medication, receipts, hairbands in the pockets and stains all over it. No tags were attached to it. When I called the company, they told me it was their policy to accept things, even if they had been worn and then to resell them. They apologize for not checking the pockets better before mailing it out. They did not apologize for the fact that it was clearly used. Not to mention the safety issue of unmarked pills in the pockets that had disintegrated everywhere..

Same as most of the reviews here for customer service: fuggeddabouddit.

Took in a pair of socks that should absolutly not have failed no longer than I've had them and no more than I've worn them.

Conveniently "...just ourside our window for replacement or credit..."

Yeah ... right.

DONE with REI!

Amazon = Free Returns
REI = $5.99
Amazon = Returns Credited Within Hours
REI = Returns Credited (hopefully) 2 Weeks Later
Amazon = Return UPS, Whole Fds, Khols
REI = Post Office
Amazon = No box needed
REI = Box, Tape, Print, Label Yourself

Do not buy from these guys. They take forever to ship a simple item. Ordered my item on the 3/5. It is now 3/11 with still no shipping confirmation. Garbage company.

Bought a brand new Jones board from REI that blew out its side wall on the 4th ride without any significant impact. REI is an authorized dealer for jones but refused to get me in touch with them even though that is the only way to address what I felt was a defective board. Most frustrating experience of my life!

REI used to be a great place to purchase high end equipment. You also paid a high end price, but you used to get what you paid for. They used to stand by their products no matter what. Now if you're even a little out of warranty you are SOL. The associates are smug and think highly of themselves. It's really too bad. REI used to be a great place to get great equipment. From now on Columbia will get my business.

Rei has terrible customer service. I have been to both of the SLC stores asking about bike racks. I received such a blah attitude from both associates.
Scheels now gets my business. They are polite and engaged and clearly want to make the sale.
See ya later REI!

I ordered Tidle Longline hooded puffer coat £39.99 in November. I emailed in December l got a reply tosay my item was on the way.

I emailed in January and got a reply they will refund my money.

I emailed again week ago, no reply.

This website is a scam! I do not recommend and l repeat l do not recoment!

I had contacted company for a manufacturing idea & received a generic response. Frustrating when an individual tries to make a better product design & companies "blow you off"

REI refuses to honor their one year return policy even though that’s what they push you every time you go to their store to become a member because you get a 1-return policy.

I bought two high-end shorts but the size was too small. I was deployed and when I came back, I tried to return it and they refused to accept it even though it’s only worn once.

They said it’s been six months and they wouldn’t take it back. Sorry I was deployed for work and the size is too small!

It looks like REI is going out of business as they are laying off their employees and they’re refusing to honor what they promote as a one-year 365 day moneyback guarantee.

I shop at REI and paid them three times the price of something that I can buy on Amazon is to know that I can get a one year return policy, and they’re not gonna be the honor their return policy anymore. I’ll just shop on Amazon and save money versus giving REI the money 3x more

The only reason I gave 1 star is because there isn’t a “no star” option.
REI charges a return shipping fee for items ordered that do not fit right. Any company needs to realize with shoe sizing, it’s not an exact. Offer free returns on exchanges of the same style or at least 1 free return. REI doesn’t offer this.
Essentially, it’s $5.99 to try on their shoes based on described sizing if you have to return them. It’s a risk, buy from someone who will back their product and take care of their customers.

Great in person and online. I'm not super outdoorsy, although I usually train for at least a couple of half marathons each year, and occasionally go hiking. I've found high-quality merchandise here every time, and often at sale prices lower than what I can find elsewhere. I recently found a pair of shoes I'd been considering on clearance, and they arrived right on time and in perfect condition.

I bought a new pair of $150 Altra sneakers with my membership because they had the 1-year exchange. Buying them and shopping there was very pleasant. The shoes have gotten holes in them and the tread wore out very quickly. I went to return them and was told that I could not because they are worn down. That is exactly why I wanted to return them. I typically buy a pair of shoes for $50-$60 and they last a year and then become my junk shoes. I figured if I was spending $150 on a pair, I would at least get a year, but instead, they only lasted 6 months. I can buy the same pair of sneakers on Amazon for less than $80. Why would I spend more at REI if they don't honor their 1-year return? I will never buy an overpriced pair from them again.

While the company stocks quality products, their transactional capabilities are borderline fraudulent.

Store pick-up items were delayed 20 min: at the counter I'm told my amex card has canceled half my order. I had to call AmEx on the spot to discover that some bizarre intermediary that REI uses had refunded half of it! And now, in the store, they wanted it back. The clerk told me this happens all the time 😜

2 days later they email and cancel my other purchased two items due to "inventory changes".