REI Bewertungen 443

Been going here over past year. Love it, amazing place and customer service is amazing. I can’t say enough good stuff about how they make things right and help you, not sure what’s going on with negative reviews but I think they are a great company.

I have been a loyal REI customer since it's opening. And every time I go, I'm increasingly more frustrated with the large amount of REI Brand products they have, which wouldn't be a big deal, but they stock their own brand in lieu of carrying other, high quality, technically designed, and professionally tested gear. Essentially making the current state of this merchandise chain, The Ross Dress for Less of the outdoor industry. I find every trip to REI now includes a disappointment, and then going home and getting on the internet and buying it directly from the manufacturer, or on Amazon, or on eBay, or on backcountry.com, or on moosejaw.com, which is now "Richard's" sports (trust pilot blocks the word that is the real name of the store, which is a nickname for Richard). Which stinks in terms of how "Richards" ruined moosejaw, but you can still find some good deals on technical gear. Not to mention, REI has almost no sizes in stock for shoes or boots. And what they do have in stock is for when it rains or snows in a city. Not gear for the wilderness. In the case of my most recent trip, I wanted to buy skiing bibs for Backcountry skiing. And the amount of REI gear vs high quality, tested brands was embarrassing. They said they sold out of all the other good stuff. They literally said that. "The good stuff". But that kind of makes my point, if they didn't stock so much REI brand, they would have more room for quality gear. This is true across every category. Not just ski bibs. And anyone who's used the store has seen this migration away from variety and options, to the REI brand almost exclusively. Shop elsewhere and support folks merchants who care.

Best chain/online outdoor store out there. Products, website, shipping, returns all the best. Been a member for around 30 years. So much for Trustpilot. Either the only people who comment are disgruntled or a competitor is trying to smear them.

Sent a pair of very worn boots as new then have to spent 20 mins waiting online in the store to return it. Never again.

Purchased a Dometic refrigerator from REI at $700 with tax. Refrigerator's compressors went after approx 6 months of use. So replaced with another Dometic refrigerator from REI at $700 with tax (this after Dometic said they would replace original but was easier to take back to REI) and a $400 Northface Wawona tent which bent after ONE use in wind and rain. Everything else we have returned to REI has been NEW ie too large etc but not used. Don't listen to REI policies, they are bait and switch, no explanation. The prices at REI are generally 25% more than any other store. so make sure to know before you purchase.

Placed an order at the beginning of the month states would be here for Christmas. When hadn't arrived within stated order time my delivery was moved to the 26th. That the order was "stuck" nobody bothered to make sue with the xtra shipping I paid it would get here on time. I contacted support they stated a new one would that would be sent and arrive prior to Christmas and on the 21st. Its the 21st and package still hasn't moved. There is no support available even though this is the standard time they are open and will not have the second package prior to the holiday. Id be careful ordering anything from this store as they don't sick to order times and the delivery support is not available.

Went to the register to pay for 2 pair of northface gloves and they asked was i a member? No, in order to get the items I want I had to pay $30 to become a member. It's my first time in the store. Mind you the guy who assisted me didn't tell me this. Come to find out it's certain items you have to be a member to get. The two people that was suppose to be ringing up people are talking and not paying attention to the line. Yeah, I won't be back.

Poor quality of clothing. Extremely terrible customer service. They obstruct you from returning things. Definitely dont recommend shopping here. And they use a lot of plastic.

Yesterday I purchased around $400.00 in REI. Hands full of items, I had to carry out to my car. I asked for a shopping bag. "We don't have shopping bags anymore, just tots for $3.50. I said.....
"After spending close to $400.00, you won't just give me the tot to help me carry me stuff out to my car?"
No, you have to buy it.

Dont buy from these scammers, I ordered a bike and it was supposed to be available for pickup the next day, it said they have it in stock and everything, and today was when it was supposed to be picked up. Then they randomly sent an automated email about how "the item turned out to be out of stock" and they cancelled the order, without warning, not even a call. Then they gave a coupon that I am definitely not using because this store obviously doesn't care about their customers. And the rating speaks for itself too, its like 80% 1 star reviews. The last 5 star experience someone posted here was in January. That speaks for itself. The website said in stock and ready for pick up, and they cancelled it without warning. How hard is it to actually keep the website organized. Why did it even let me order it if they obviously dont have it in stock.

Bait and switch tactics. No longer stand behind their items. Terrible experience.

Item arrived quickly but I’m very disappointed in the packaging. I ordered 2 carabiners. They could have, and should have, been sent in a small, recyclable bubble envelope. But REI decided to go full Amazon and sent them in a box (12”x8”x6”) that was way oversized for the item. In this day and age this is unacceptable. Especially coming from a company claiming to respect the outdoors and environment.

I've been a member of REI for years. To make a long story short, they rolled out a new return policy without sending emails to members, until some have been banned. I never got an email, nor did I expect to, because I had heard it was happening to people who abused their policy by returning heavily used gear. Well, I didn't get the email but while in a REI store attempting to make a return on a new pair of shoes that caused me pain, I was told I was banned from returning. If I would have had prior knowledge of this, I would have never made that purchase! Shoes aren't exactly the easiest thing to fit and when they themselves tell you that you can return them if they don't fit right, but then abruptly ban you from doing so... that is sooo unjust. REI just sunk to a whole new low. So many other people are upset at this, and I know not everyone who got banned actually abused the policy. I'm sure many, many did, but not all, like me.

I bought a pair of pants in an REI store with cash. They didn't fit as well as I had hoped I decided to return them three days after the purchase via mail as the physical store is over an hour away. I contacted the company to issue a return mailing label and instructions. They sent me an email September 5 stating the item has been received and my refund was processed. I should expect to receive a check within 15 days. It never came so I called customer service inquiring about the status of the refund. They said they would reissue a second check and verified my mailing address. The check never came. So I called back. I was told they would reissue the refund and I should get it within 15 days. I never received the check so I called back. I also began corresponding via email with Customer Service about my dissatisfaction and suggested perhaps an E-voucher cre3dited to my account would be a more expedited way to ensure that I received my refund. I was told that they needed to research the problem first then they would get back to me about the refund and re-issue another check then. It has been 90 days and I still have not heard from REI about the status of my check and quite frankly I feel that they are trying to rip me off and hope that I forget about it or just give up on getting my money returned. It feels very dishonest and I urge others to use caution when doing business with this company. I have never had to wait 90 days for a refund or any kind of correspondence such as this. They assured me they would reissue the check and send in 10-15 business days. That date came and went, along with follow up emails. I called again. They explained they had to research the problem before they could issue an another check. They agreed that the previous checks hadn't been cashed. I explained that I didn't feel as though I should have to wait for their research in order to get the refund issued. They have never reached out to me about this. It has been over 3 months and I still have nothing. I have been a member for over 26 years and spent thousands of dollars through out the years. I won't be buying from this co-op/company/? again. Watch out when returning product via mail. You probably won't receive your refund without fight.

Don’t stand by their promise return. Called customer service for return issues got flagged and blocked for returns.

A month ago I would have given REI five stars and I've been a member for over 20 years and all my family members are members. But due to their seemingly random, unspecific and unjust return policy changes, they are now one-star company to me and my entire family.

I am a lifetime legacy customer — my parents were shopping REI in the 1960s — and previously recommended them to everyone. I recently received an email saying they would no longer accept returns from me following a series of returns I needed to make due to receiving faulty GPS watches. They treated me very poorly and with absolute contempt, claiming I “abused” their returns policy. Clearly, they never cared to investigate the nature of the returns. I never received a warning of any kind and my returns were valid, qualified by REI employees, recommended by the watch manufacturer, and entirely inline with REI’s return policy. Sadly, I will no longer shop at REI and hope I can spare others from the appalling treatment I received.

I had a gift card for REI. Upon entering the store, I did not see any associates to ask for help. I was interested in women's jogging pants, specifically Vuori brand. I wandered the store and finally found them. They were $94.00. On their website, the sale price was listed at $74.93. I took 2 sizes in 2 colors to the fitting room. And 2 sizes in 2 colors of Pagoda pants. The doors were locked and nobody was in them. I had to search for someone to unlock the door. I had 8 items and I was told I couldn't take more that 4 items. I tried on the 4 pairs of pants and then wanted to try on the other 4 pairs. I exited the dressing room door to get the other pants and the door closed automatically and I was locked out!! My purse, phone and clothes were in the locked dressing room!! I had to search down an associate to re-open my door. Just to make note, the tags on all the REI clothing have the price written in very tiny print almost to small to see!! I found the pants I wanted and took them to the front desk. They rang up at the regular $94.00 price. I showed the associate the price on their website for the exact same pants. He said they were probably last years model and the ones in the store were not on sale.
He then wanted my phone number so he could look up my membership. I don't have a membership. And I told him this. He seemed confused and even though I had a barcode on the plastic gift certificate, he had trouble ringing up my purchase. I asked him if any money was still left on the gift card. He seemed confused again and it took him several minutes to figure I had spent exactly what was on the gift card. I did not know they don't provide bags for your purchase. I had to walk out with the pants in my hands. I kind of felt like an associate would see me and think I was stealing the merchandise. Overall, the customer service is very poor, the prices are very high for items that would cost half the price at many sporting stores. I will not go there again.

I experienced poor customer service in the footwear department located at 9901 N Capitol of Texas. An employee decided to assist another customer instead of helping me, even though I had been standing there for several minutes. This was witnessed by two other Black customers. It was evident that the employee saw me waiting but still chose not to assist me.

Customer service cannot provide any real answers, I ordered over $1,000 worth of product and it was stuck in a processing status for over a week. Never got it. Not only that but they sponsor bullies on Instagram. I was following a lady they sponsor and noticed she bullied people in her comments and encouraged others her bully people for her.