REI Bewertungen 444

Customer service cannot provide any real answers, I ordered over $1,000 worth of product and it was stuck in a processing status for over a week. Never got it. Not only that but they sponsor bullies on Instagram. I was following a lady they sponsor and noticed she bullied people in her comments and encouraged others her bully people for her.

Visiting from Canada to Fort Worth; second visit to the store; twice encountered staff - both times they were confrontationally rude and overbearing - particularly the guy with the long hair in the bike shop who, best I can say, was an overbearing 'friendly' fascist - a weak character bent on being in control and a shame to what is usually very polite friendly Texas. He talks like a freak who needs control and is so deep in his fragile ego that customers do not matter - they must (according to his attitude) obey him as he talks down to you and repeats his commands in a snarky condescending tone - to the extent that I a 72 year old had to remind him that I heard him the first time to which he glared at me - his ego clearly offended.
Net outcome - I will buy the bike for my grandson elsewhere and never return to this store, where, incidentally I previously had a good encounter and spent close to $1000.

I ordered a water bottle online from REI at the beginning of the month of August. It was expected to be delivered within a week. I received an email stating that I would recieve a tracking number. It is now September 9th and I have yet to receive a tracking number. I reached out after about two weeks of no update on the order to find out that the water bottle I ordered was on back order. NEVER was I informed of the delay. If I had not reached out I wouldn't have been informed that there were complications in my order. I was then informed that the new expected arrival date was going to be on the 9th of September. I still have never received a tracking update and since the date passed of its expected arrival (a month after original order date), I decided to reach out once more to see what the update was. To find out the water bottles are STILL ON BACKORDER. I was never informed of these complication at any time without reaching out to REI first. This is EXTREMELY frustrating because this was going to be a gift and I had told them that there were complications and to expect it at the latest on the 9th only to find out that there have been MORE complications. I am very disappointed that this company did not take initiative to own up to the back order and inform me of the delayed arrival date. Would not recommend their online shopping experience to anyone due to lack of communication.

Awful company. don't waste your money with these clowns.

DO NOT use REI experiences!!! I purchased a bike riding class for my grandson. He woke up at 3 am the morning of the experience throwing up. They will not reschedule- in fact they hung up on me. I guess we should have brought him sick. REI doesn’t believe in staying home when you are sick. Do their employees have to come to work sick???

Had a good experience with this business, reasonable prices and the support staff is quite helpful in picking out items you need.

REI adventure: It's a 103 degrees outside today. My 18mth old search and rescue service dog goes with me everywhere. I was shopping for a tent that attaches to the vehicle so that my dog can have shade. A nice older lady was helping me and was asking me about Ember. She asks does she know any commands. I said yes, at which point a taller slender man walks over and starts watching Ember sit, shake and speak. At which point he shrieks you will haft to leave the store immediately. We can not have barking out of control dogs in the store that will bite. I said seriously, I was showing her skills. He said she is obviously not a service dog. I said, are you being serious? She most diffently is a Service He says we'll yes, it's new store policy ever since there was a dog loose biting people. I said may I get my tent, purchase it and leave without further conflict with you. He said, I can do that and we left without incident.

Pathetic store, pathetic supply of inventory. Then I was asked to leave because I had a small dog with me. This is Colorado - a dog friendly state!!! Very bad business decision!!! I will never return to any REI.

I had the miss fortune of dealing with the manager Sarah. Threaten me to have me and my service dog leave the store for doing his assigned task. Because in her eyes it was being disruptive. Instead of asking what he does for me. Even though there were other dogs in the store. She was very unprofessional in handling this she felt she had to do it in front of other patrons. I never felt this embarrassment before.
I will never shop here again.

Would give 0 stars if I could. Orders repeatedly cancelled with no notification or explanation. One order returned to sender at REI's request, again with no notification or explanation. Worst shopping experience of my life. I would rate them 0 stars if I could.

I ordered a Cannondale bike online, with Shimano derailleurs. They told me one week. Two weeks later the bike was ready and I picked it up, took it home. On my second ride, the rear derailleur kept skipping. I took it back and in the process realized that the bike had some other kind of derailleurs on it. They told me that they did not guarantee the parts package. What? That's like buying a BMW with a Hyundai engine in it. The integrity of this brand has really declined, sad to say. No word from CS.

Came into the store to test a Burley Tail Wagon bicycle trailer for our small Cockapoo. Extremely rude workers in the stores now. We’ve been a member for over 20 years and recently the customer service is awful. We were told to purchase the wagon, try it on the dog outside of the store and return it if needed. After 5 minutes outside with our dog, we returned the wagon. We were yelled at by a worker for not using the an automated door. Very rude workers. I don’t understand why REI hates their customers so much.

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Not the REI of yesteryear. Staff is rude and unreasonable with returns or mistakes...not even a store credit could be had and was hung up on. So much for supporting local businesses. Im done and wont be back.

Back to online shopping....

There are only a few companies that distinguish themselves by providing extraordinary customer care. REI used to be one of those companies - until it resorted to charging its members abusive fees. I purchased an item using the sizing chart provided by REI. When the product arrived it was too big. REI charged me $5.99 to return the item. There goes any savings by purchasing online from REI. I won't be needing my membership. Another formerly well-respected company bites the dust.

They will not honor their written one year warranty. I bought shoes that I only used lightly. They began falling apart at 6 months and were jabbing me after 8 months. But was told that's how long they're supposed to last. What???

While the people were very knowledgeable & accommodating, & selection was good, the EXTREMELY aggressive promotion of the membership will make me NEVER shop there again! 1 & DONE!

Got the membership to save on some yeti products. Ordered online for in store pickup, they cancelled my order without any notification or reasoning. Checked it again online, still says it has stock. Seems like they want you to pay for a membership but are deceiving about availability. Also horrible and incompetent customer service that is compartmentalized in a way that they literally cannot even tell you what happened - other “jurisdiction” I guess … not helpful at all (they then had the genius idea that they could now send me a cancellation email - after I complained I didn’t receive one… how on earth would that help me now and after I figured out by myself that you cancelled it???) great problem solving you absolute geniuses, guess you didn’t hire on the upper spectrum of the IQ bellcurve…. What a crappy business practice.

Ordered a pair of hiking boots online to be picked up at my local REI store. The website said the boots were in stock and I would be notified when they were ready to be picked up. Not only were they on sale but I also had $50 rewards to use. I later received an email stating my order was cancelled because they were not in stock. I called customer service who then told me I could have them shipped to my house but I would not be able to use my reward cash and that the rewards would be sent to me as a check for future use. I had to purchase the boots full price. I think they purposely set up their website showing full stock but use it as a bait and switch so customers have to pay full price.

Ordered a pair of shoes on March 31. Came 2 days later. Returned them 2 days later. They said they received 1.5 weeks later. Refund was FINALLY ISSUED (still haven't received in bank yet) on May 13. They refunded all but the $10 shipping fee...after waiting that long. Do the math. I will never order from REI again. Besides that, they're extremely overpriced. You don't belong in Montana.