Yet again another copy of the Radio Times subscription not delivered. Their website says to wait until Friday morning before contacting them - the listings begin the next day! Tried calling: “no agent... Mehr ansehen
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Das sagen Bewerter
Sadly I have had to cancel my subscription. I took advantage of the 10 for £10. offer, hoping I would be able to read cover to cover like I did before I was registered SSI. unfortunately the large e... Mehr ansehen
Very good service, Radio Times came every Tuesday but sadly the postal service let us all down with Radio Times gradually arriving later and later, until this week it did not arrive until Friday. At t... Mehr ansehen
I have a subscription with Radio Times and so far 3 of the magazines I've paid for have not arrived in time. I have cancelled my subscription from October, and have been told that I can only be refund... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Whether in print or online Radio Times is the best place to discover the best programmes, films and podcasts to watch or listen to, with daily recommendations from our team of experts — plus a dedicated section on what to stream on Netflix, Amazon Prime Video, Disney+ and many more. Never miss a moment, with easy-to-use listings across over 100 channels. Enjoy exclusive interviews with the biggest names in broadcasting. Plus, test your knowledge with access to puzzles and crosswords. We have a website www.radiotimes.com , A What to Watch app, a weekly magazine available in stores or you can subscribe. We have a Radio Times Shop that has special offers and products from the magazine. For SUBSCRIPTION queries please visit www.radiotimes.com/contact-us and use the HELP button in bottom right corner or you can call 01233 560607 (Mon-Fri 9am-5pm) If you have any editorial queries or comments on the magazine, website or apps contact feedback@radiotimes.com
Kontaktinformationen
Vineyard House, 44 Brook Green, W6 7BT, London, Vereinigtes Königreich
- 0207 150 5800
- feedback@radiotimes.com
- www.radiotimes.com
2,9
Akzeptabel
335 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 54 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
A great read and useful layout of listings
Always received before the end of the week for the following. Of course, not all the articles will be interesting to me, but there are so many and there's always something. Love all the detail in the listings. Finally starting to learn the actors given names!
16. Juli 2026
Antwort von RADIO TIMES
Thank you for your kind comments. We're delighted to hear you're finding the cast lists so useful. They're a great way to become familiar with actors' names, and we're so pleased you've noticed the extra level of detail that makes Radio Times a little different. Thank you for taking the time to share your feedback, much appreciated.
Information and content
Always enjoy the information and presentation of the Radio Times. It arrives mainly on time and I look forward to every week.
16. Juli 2026
Antwort von RADIO TIMES
Thank you for your review and we are pleased to hear your enjoy the information and presentation of Radio Times. Long may it continue!
Very efficient customer service.
Very efficient customer service.
Reliable delivery generally, occasional blips caused by the Post Office
I am very happy with the service provided
16. Juli 2026
Antwort von RADIO TIMES
Thank you Malcolm and pleased to hear that.
Well I had been a regular subscriber…
Well I had been a regular subscriber for years. I kept receiving emails offering me a reduced rate for re-subscribing early. I tried to do this and was told that I couldn’t. As I kept receiving the same email I responded to advise of the situation. I was told to go ahead with the extension of the subscription, which I did. Disaster as my current subscription (which still had at least six weeks left) was cancelled, unbeknownst to me. I spent six weeks plus trying to sort it out. Finally I found an intelligent customer service representative who advised what had happened. So I was offered a discount again to make up for all the missing magazines that I never received. Since taking out this new subscription everything has been working so far.
30. März 2026
Antwort von RADIO TIMES
Hi, thank you for taking the time to share your experience. We're very sorry for the confusion and frustration this caused. We've asked our marketing team to look into whether there was an issue with the renewal emails so we can help prevent this happening again. We're pleased everything is now working as it should, and we'd like to thank you for your patience and for your continued support.
My weekly opportunity to look forward to exciting experiences
I look forward to trading the Radio Times and I have to hand a highlighter pen to remind me of upcoming programmes. I an quite different from.my friends in this but I have been able to inform.them.of excellent programmes, recently BBC 4 Letters from Baghdad.
15. Juli 2026
Antwort von RADIO TIMES
Thank you that is very kind and it is what we are all about. It is actually making informed choices of programmes. Tell your friends they need an RadioTimes and a highlighter too!
Look forward to receiving the magazine.
Look forward to receiving the magazine.
Not just a media listing a good read.
15. Juli 2026
Antwort von RADIO TIMES
Thank you for taking the time to post this. We share your excitement about getting a new copy each week and it is a good way to see what big events are coming up too and we totally agree it is a good read too.
I’ve had a subscription for the past 30…
I’ve had a subscription for the past 30 years and there was no problem until this year. I have had to contact you three times this year because the RT failed to appear.
15. Juli 2026
Antwort von RADIO TIMES
Thank you so much for your incredible loyalty over the past 30 years, it really does mean a great deal to us. We're so sorry to hear you've had delivery issues this year. This can be due to new postal arrangements for which we dont have control. Always remember, If your copy hasn't arrived in time for the listings to begin, please do get in touch with us straight away, as we'll always do our best to help. Thank you again for your continued support, and we hope to provide the reliable service you've enjoyed for so many years.
Post Office does not deliver
Post Office only delivers twice a month maximum unless post is registered so you need to use alternative couriers in
15. Juli 2026
Antwort von RADIO TIMES
Thank you for taking the time to share your feedback. We're very sorry to hear about your delivery issues. We are in touch with our delivery partners to establish where delays are occurring.
Antwort von RADIO TIMES
Thank you for your review. We are pleased to hear that.
It would be good to get my copy on the…
It would be good to get my copy on the right day. Last weeks copy came on the Friday, thus useful for half a day. Is that a good service??
10. Juli 2026
Antwort von RADIO TIMES
Thank you for your review. We totally get it. We want copies to be with you as soon as they leave our printers so we completely share your frustration and they are sent on the Monday so that should be plenty of time for it to reach you before the listings begin. Be sure to let us know whenever this happens and we'll be happy to extend your subscription to cover any missed issues. We appreciate your patience and hope your deliveries return to normal soon.
Excellent customer service
Despite a glitch with contract renewal helpful and friendly staff resolved the problem
7. April 2026
Antwort von RADIO TIMES
Thank you for letting us know and glad we were able to resolve the problem for you. Enjoy your magazine.
Magazine is great
Magazine is great, but Royal mail delivery is unreliable at best, with only one postal delivery per week, which leads to two Radiotimes arriving at the same time, one of which is a week old and a waste of money.
15. Juli 2026
Antwort von RADIO TIMES
Thank you for your review. We're pleased to hear you're enjoying the magazine, but we're sorry that unreliable postal deliveries have affected your enjoyment. If this happens, please let us know and we'll be happy to extend your subscription to cover any missed issues.
We have had two weeks when the radio…
We have had two weeks when the radio times arrived after the Saturday it should start!!
13. Juli 2026
Antwort von RADIO TIMES
Thank you for your comments. We're sorry to hear your copies didn't arrive as expected. We understand how frustrating this can be. If this ever happens, please let us know and we'll be happy to extend your subscription to make up for any missed issues.
On THIS "renewal" so far so good (after…
On THIS "renewal" so far so good (after a disastrous experience with RT between October and December 25)
4. Dezember 2025
Antwort von RADIO TIMES
Thank you and long may that continue. Am glad we were able to turn this round.
Our radio times almost always arrives…
Our radio times almost always arrives in the middle of the week it is covering so only 3 days of use.
15. Juli 2026
Antwort von RADIO TIMES
I am sorry to hear that. We do our best to get deliveries to France within the tight deadlines that we have and Overseas copies are the first to be despatched. Always let us know if copies do not turn up.
Love Radio Times but the subscription…
Love Radio Times but the subscription was too high. Glad I found this deal for £10 for 10 issues.
15. Juli 2026
Antwort von RADIO TIMES
thank you we do a range of offers and this is the best one if you are starting out discovering Radio Times. Enjoy.
Subscription information missing
Repeatedly failed to link my existing (buysubsciptions.com) subscription. New subscription apparently linked after logging out and back in, but shows blank delivery address (although issues are now being delivered), nothing about end date or subscription reference number, and no facility to report missed deliveries. Subscription page uses a weird font (mostly capitals, some letters in lower case) which is hard to read.
15. Juli 2026
Antwort von RADIO TIMES
Thank you for taking the time to share your feedback. We're sorry to hear about the issues you've experienced with access to your online account. We appreciate that the account information currently available is limited, and we know this can be frustrating. We're aware of these limitations and fonts (which is only on some PC operating systems, and we hope to introduce improvements to the account information and functionality very soon. In the meantime, if you ever need help with your subscription or to report a missed delivery, our customer service team will be happy to assist.
Antwort von RADIO TIMES
Thank you for taking the time to make your kind comments. It's lovely to hear that our approach is valued. We've always aimed to create a magazine that appeals to a wide range of readers, and we like to think that's something we've carried forward from our "public service roots". We really appreciate your feedback.
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