Pyronix Bewertungen 

456
TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Thank you for a great technical support team, we dont use Pyronix very often but when we do Tech support are always great to deal with.

Bewertet mit 5 von 5 Sternen

We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I write this review, because i see a few negative reviews regarding pyronix. The common deneominator are people installing the system who are not trained engineers. Most of the positive reviews are fr... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Hersteller
  2. Sicherheitsausrüstungsgeschäft
  3. Anbieter von Sicherheitssystemen

Vom Unternehmen geschrieben

Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

456 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 50 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,7

Alle Bewertungen

(456)

48 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Expertly dealt with my Insite Cloud…

Expertly dealt with my Insite Cloud connection issue, without referencing or delay, and with a warm friendly nature. Many thanks.

13. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von Pyronix

Hi,
Thank you for the review. Great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍

Bewertet mit 5 von 5 Sternen

Pyronics Tech Support

I contacted the technical support team and discovered that their assistance was exceptionally helpful and prompt in addressing my issue. Consequently, the problem has been successfully resolved.

21. Juni 2023
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Antwort von Pyronix

Hi Mark,
Thank you for the review. Great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍

Bewertet mit 5 von 5 Sternen

Pyronix, great products & staff!

Pyronix alarms are easy to install and setup,and everytime I've needed technical support, their well trained technical team are always friendly and professional, and quickly resolve any issues. I'm new to the security side I things, but with Pyronix online training videos from their website (very thorough and easy to follow) coupled with their excellent customer service, I cannot fault their company or products at all.

21. Juni 2023
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Antwort von Pyronix

Hi Nate,
Thank you for your review! We appreciate it. It is great to hear about your positive experience. We will pass your message across to the Technical Support Team 👍

Bewertet mit 5 von 5 Sternen

Call answered quickly

Call answered quickly.

Obviously experienced representative who was friendly and able to answer my technical query without hesitation.

13. Juni 2023
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Antwort von Pyronix

Hi,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Bewertet mit 5 von 5 Sternen

Pyronix support team

I have installed quite a few Pyronix panels. I have needed technical support on several occasions. The response from the team has always been first class. They are knowledgeable, supportive and polite, sometimes saving me hours of misery when trying to sort issues that aren’t in the manuals. One of the main reasons for my my staying with the product and not moving to other manufacturers.

9. Juni 2023
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Antwort von Pyronix

Hi Nick,
Thank you for your review! It is great to hear about your positive experience. We will pass your message across to the Technical Support Team 👍

Bewertet mit 1 von 5 Sternen

Cheap and cheerful I thought when you…

Cheap and cheerful I thought when you need recording it doesn't happen when you want to look back at notifications they disappear I haven't signed up for the cloud option as didn't think I needed to never lets me answer when someone rings the door bell either I am an electrical engineer and after reading some of the feedback with regards to your alarm systems so glad I fitted my hard wired Eaton system I will be contacting my supplier ADI Gardener on Tuesday

27. Mai 2023
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Antwort von Pyronix

Hi Paul,
Thank you for your review, we are sorry to hear this. The Doorbell and BatteryCam products do not require the Pyronix Cloud service. The footage should be recorded via the SD card and stored within the app under ‘Recordings’. Please could you email further details of the issues you are experiencing across to customer.support@pyronix.com and we will look into this for you.

Bewertet mit 5 von 5 Sternen

As always very polite and explain…

As always very polite and explain everything slowly and treated with respect unlike some other helplines from other manufacturers. Who are at times rude and expect you to know the answer you are enquiring about!
I'm sure no one calls tech dept for the fun of it. However Pyronix are always patient and very helpful. Keep up the good work.
Mohammed

23. Mai 2023
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Antwort von Pyronix

Hi Mohammed,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Bewertet mit 5 von 5 Sternen

I've just had a Pyronix security system…

I've just had a Pyronix security system installed by CCTV SECURITY LTD.-Paul Beadle. This is a relatively easy system to set and arm and vice versa which is what I like the best. It is a system that can be easily expanded when necessary and Paul our installer was very thorough in his work. We have used him before or camera work as well. The key fob system works well and battery duration is excellent too. There are a lot of lesser systems about but I would rate Pyronix as a leading brand certainly.

5. Mai 2023
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Antwort von Pyronix

Hi John,
Thank you for the review, we really appreciate it. Pleased to hear you are enjoying the products and about your positive experience! 👍

Bewertet mit 5 von 5 Sternen

First time fitting a Pyronix Enforcer…

First time fitting a Pyronix Enforcer V11 and have been very impressed with both the Quality of the product and the support while installing, As with all different systems getting to know your way around the menus can be a challenge but on all 3 of my issues a quick call to support and they were fixed. Love the inclusion of the onboard wireless and the 2 wired channels for connecting legacy equipment. But again the best feature was the brilliant and knowledgeable installer support team.

3. Mai 2023
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Antwort von Pyronix

Hi Bill,
Thank you for your review, we really appreciate it. Pleased to hear about your positive experience. We will pass your comments across to the Technical Support Team 👍

Bewertet mit 5 von 5 Sternen

Technical support is always first class…

Technical support is always first class and this morning was no exception. Thanks very much.

3. Mai 2023
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Antwort von Pyronix

Hi John,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Bewertet mit 1 von 5 Sternen

Waste of money

Waste of money, never works , tried 2 now and can't answer calls when I'm out , even in good 4g areas

10. April 2023
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Antwort von Pyronix

Hi Gavin,
We are sorry to hear this. Please could you email further details of the issues you are experiencing across to customer.support@pyronix.com and we will look into this for you.

Bewertet mit 5 von 5 Sternen

Been installing pyronix systems for 30+…

Been installing pyronix systems for 30+ years. The latest euro 46 although menu can be somewhat difficult to navigate it's always nice to know they have a brilliant tech support team. 5 stars boys.
Paul... PLES Electrical.

25. April 2023
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Antwort von Pyronix

Hi Paul,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Bewertet mit 5 von 5 Sternen

As installers we just keep fitting the…

As installers we just keep fitting the enforcers . No issues . They just keep on working doing what they should and doing it very well. We moved from another well known brand due to persistent issues . Fit and forget pyronix. Also if on the odd occasion we need a little help the tech team are spot on.

17. April 2023
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Antwort von Pyronix

Hi,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Bewertet mit 5 von 5 Sternen

great team

always amazing service.. great team

14. April 2023
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Antwort von Pyronix

Hi Charlie,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Bewertet mit 1 von 5 Sternen

No comms, terrible company to deal with

Used this company for years as an installer and fitted hundereds of systems either enforcer, euro mini, 46 and 280. We have been more than happy wirh the product and still are but recently have been forced to use a different manufacturer due to the lack of tech support, the rep cannot answer his phone, reply to missed calls or messages, nor can the tech support team.
Its a shame the company has gone this way as we loved the products but we can no longer use a manufacturer with zero communication skills, if I worked like them I would be out of business in weeks.

13. April 2023
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Antwort von Pyronix

Hi Andrew,
We are sorry to hear this. Please could you email further details across to customer.support@pyronix.com and we will look into this for you. Please include confirmation of the contact number you have been using for our Technical Support Team, and your company address so we can locate your account managers details.

Bewertet mit 5 von 5 Sternen

Great support

Having used pyronix for many years and having recently started my own company the obvious choice was to use pyronix. Bryan Evans was fantastic getting me set up with personalised literature and customised products featuring company logos. Just all round fantastic. Great engineering training videos and webinars for new an existing products. Just all round great service and great products. Thanks again guys!

12. April 2023
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Antwort von Pyronix

Hi Callum,
Thank you for the review, we really appreciate it. Pleased to hear about your positive experience! We will pass your message across to Bryan 👍

Bewertet mit 5 von 5 Sternen

Prompt and helpful

12. April 2023
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Antwort von Pyronix

Hi Phil,
Thank you for the review. Great to hear about your positive experience! We'll pass on your message to the Technical Support Team 👍

Bewertet mit 1 von 5 Sternen

Home Control 2.0 App unable to connect…

Home Control 2.0 App unable to connect to Pyronix Cloud the majority of time. Therefore unable to check the panel status remotely. There is nothing wrong with my Wi-Fi, Power or Login credentials. There are no error messages on the panel either. What is the point of paying for cloud services when you unable to check it remotely and furthermore it never sends notifications!

8. April 2023
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Antwort von Pyronix

Hi John,
We're sorry to hear this. Please could you email further details of the issues you are experiencing across to customer.support@pyronix.com, please include your panels unique system ID - https://youtu.be/PDI5bmCLI-U, with this we can check what notifications are being sent, and a screen recording or image of the issue displayed within the app and we will look into this.

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