Thank you for a great technical support team, we dont use Pyronix very often but when we do Tech support are always great to deal with.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... Mehr ansehen
Unternehmen hat geantwortet
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... Mehr ansehen
Unternehmen hat geantwortet
I write this review, because i see a few negative reviews regarding pyronix. The common deneominator are people installing the system who are not trained engineers. Most of the positive reviews are fr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Kontaktinformationen
Braithwell Way, S66 8QY, Rotherham, Vereinigtes Königreich
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4,7
Hervorragend
456 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Thank you for a great technical support…
Thank you for a great technical support team, we dont use Pyronix very often but when we do Tech support are always great to deal with.
31. Juli 2026
Bewertung ohne vorherige Einladung
What fantastic support service.
What fantastic support service.
This is why we stay with Pyronix.
Support second to none for sure.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team 😊
Again very pleased with my experience…
Again very pleased with my experience speaking to technical support, David again was very helpful, issue dealt with promptly thanks again.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Stephen, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your feedback across to David 😊
Impeccable company.
Impeccable company.
These guys go above and beyond!
My query was solved immediately by the very knowledgeable and extremely professional Emma Wheeler.
Absolute credit to the company.
Thank you.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Good Afternoon, thank you for the review, we really appreciate it.
It is great to hear about your positive experience! We'll pass your feedback across to Emma 😊
Excellent technical support from team…
Excellent technical support from team Pyronix as always got my panel work again.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Strathan, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team👍
Great service and very informative and…
Great service and very informative and helpful staff
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Chris, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team👍
Such Endeavour by Chris and all of the…
Such Endeavour by Chris and all of the team at from Pyronix Tech support who had the the patience of JOB ! to help through all pain I put him through. I can never appreciate what he and others did to resolve all problems. Thank you Pyronix team and thank you Chris.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi John, Thank you for your review, we really appreciate it. It is great to hear about your positive experience! We will pass your feedback across to Chris and the rest of the Technical Support Team👍
Excellent service as always.
Excellent service as always.
My question was explained and I now know what's required to resolve the issue, it will keep my customer happy.
Many thanks Adam
AP Electrical-Services
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Adam, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team👍
Fantastic as always
Fantastic as always , very helpful and explained everything in such a positive way
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Christopher, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team👍
Excellent service
As ever, the Pyronix technical support were most friendly and helpful.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Malcolm, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team👍
The Tech support had a lot of patience…
The Tech support had a lot of patience and resolved the issue finally and was a great help diagnose the problem we’ve got there in the end clients happy I’m happy so I decided to let you know thank you
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Yusuf, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team👍
Great technical support from Pyronix
Great technical support from Pyronix. They are always very helpful, definitely one of the best tech support available.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi John, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team👍
This has got to be the best technical…
This has got to be the best technical back up service available makes others look like directory enquirers. This is the reason we use Pyronix as an installer you are always their to help
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Bob, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team👍
Excellent Tech Support and advise
Excellent Tech Support and advise
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team👍
The engineer was calm
The engineer was calm, professional and patient - this was needed as i have only installed one alarm around 4 years ago and was a little rusty on using the application.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Chris, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Gareth in our Technical Support Team👍
All questions answered cheers Pyronix…
All questions answered cheers Pyronix team yet again.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Ian, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Pyronix have resolved the issue and…
Pyronix have resolved the issue and have kindly replaced the solar panel. I would like to thank you for your response
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Yvonne, pleased to hear this was resolved for you, we appreciate you updating your review :) Many Thanks, Customer Support.
I have emailed pyronix 5 times after…
I have emailed pyronix 5 times after there reports asking for my email but they have not answered any emails. I have found a company that have helped with app but not the solar panel will have to order a new panel
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Good Afternoon Yvonne, thank you for providing your details. Looking at your email address, I can see there was some correspondence with our Customer Support Team - customer.support@pyronix.com back in November 2024 regarding a faulty solar panel. As per our Returns Policy, if a product is deemed faulty within the warranty period, Pyronix will provide a free of charge replacement. However, as we do not sell direct and only via distribution, you do not have an account with us. The product has to be returned via one of our distributors for us to be able to process this. We have emailed across further information, please confirm if you have a BATTERY-CAM or BATTERY/CAM2 – The product code should be displayed on the back of the camera. Is there a warranty date displayed on the product?
Excellent as always
Excellent as always, never let me down yet.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Hi Jason, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Uso il sistema pyronix da diversi anni ma da due mesi l'app non funziona
Uso il sistema pyronix da diversi anni, ma da due mesi non riesco più ad utilizzare l'app home control 2.0 Non c'è verso di farla collegare con l'enforcer. Ho aperto un ticket con l'assistenza e funziona tutto perfettamente. Ho riavviato la centrale, ma niente da fare. L'app non si collega più. Ho letto che il problema è ricorrente con il sistema IOS, ma per anni ha sempre funzionato benissimo. Ho scaricato anche l'ultima versione dell'app 6.0.1. Potete darmi indicazioni? Grazie
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Pyronix
Ciao Simona,
grazie per la tua recensione, ci dispiace molto.
Puoi inviarci un'e-mail all'indirizzo customer.support@pyronix.com con maggiori dettagli sui problemi che stai riscontrando, l'ID di sistema univoco del tuo pannello e allegare una registrazione dello schermo del problema, così possiamo verificare alcuni aspetti? Grazie e buona giornata.
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