Pyronix Bewertungen 

Updated since discussions with Pyronix: Reported previously that I had the Pyronix Euro 46 v10 installed a few years back. I echo the other comments here about the app and I requested my alarm company - SPYALARMS - to deprogram the need for an app. A couple of engineers failed to deprogram it properly - instead suggesting I replace the whole system despite it being only a few years old. I contacted Pyronix who were helpful in their advice and gave me ammunition to get the alarm maintenance company - SPYALARMS - to return and then admit that there was no fault.

Renewed conclusion :
1. Pyronix have good customer service but need to improve their app (hence losing 1 star)
2. Avoid certain alarm maintenance companies such as SpyAlarms who try to con customers to unnecessarily replace systems.

Always get a good service from Pyronix. Tech support are knowledgeable and the kit is bullet proof.

Keep up the good work.

Having had significant iOS app connection issues with my Pyronix Euro 46 alarm system, I reached out to Pyronix customer support. Although they are primarily geared up to discuss technical issues with alarm installers, they did help me via email (and also a phone call, which I missed).
Customer support supervisor Emma W. sent me a PDF manual, helped me to check my WiFi signal strength, considered the various app errors I was getting and finally suggested an alternative hard-wired connection module, might be needed.
Getting the alarm installer back in today resulted in an upgraded WiFi board with external aerial, and the signal strength now supports regular connection to the alarm's control app. They also enabled silent alarm setting so I don't disturb my wife (who always goes to bed earlier than me) when setting the door sensor alarms.
Overall, I am very pleased with the outcome, so thank you Emma, Pyronix [and also Invader Security].

TODAY DAVE PREVIOUS ALAN. CREDIT TO THE COMPANY WELL DONE. AS AN INSTALLER RUSTY ON PYRONIX KIT THEY EXPLAINED AND ANSWERED MY QUERY WITH PATIENCE POLITNESS AND PROFESSIONALISM. WELL DONE

V10 Default reprogram.
Keith, Exceptionally Knowledgeable,
All done with his advise in 15mins.
Top guy

The person who helped me today was superb

Always spot on and goes above and beyond to sort things out

Alan the Irish gentleman in tech support was so helpful, polite, patient, just a real asset to your company, nothing was too much trouble for him

Fast and efficient technical support. You know what it is like on-site when something isn't working and you know you know what is wrong ... but can't drag it out the back of your head.

Very helpful and got the job sorted without wasting anymore time.

Phoned in with a technical issue with Enforcer V10, got straight through with no wait, excellent, question was answered quickly and helpful staff.

Very helpful and patient.Explained everything in clear way.

The Pyronix app no longer works to control the alarm system remotely - constantly get an error message, fails to connect to Pyronix Cloud. I've had my system checked and there is nothing wrong - given the number of identical complaints in the app store, this is very clearly an app/pyronix issue and not a user issue. Yet nothing is done to correct it. This NEVER happened in the previous app, but it is now not fit for purpose, and certainly not worth paying a subscription for.

The pyronix was installed in my home, I have had nothing but trouble, the installer refused to come out unless I pay a call out plus another hour of Labour charges. This security system is not for the general household. My mother who was 83 when this was installed was in no way able to use this system. I'm looking for someone else to install a more used friendly system. Will never recommend this system to anyone else.

Very helpful technical guy Richard. Called me back after me calling and having an issue with updating insite via website. He had a slight glitch with the link he sent me so I said I call later. But he persevered after call ended and called me back and it was all sorted. Very much appreciated the help.

Great Product, technical support are alway's helpful. 💯 Recommend this company

The best technical service I have ever used. Sent a whats app request which came back within seconds as need to contact the tech phone line as it was a complex issue, before I could open my contacts to give them a call my phone was ringing with a tech to talk me through my issue. Within 5 minutes of my first request all was sorted. I am very happy with the service and the Pyronix kit which so far has been very reliable.

Very poor customer service and even poorer alarm system.

You had the chance to resolve my issue on the first call I made to your technical team who advised I should go back to the installer who is no longer in business, he advised if that is the case then your warranty does NOT exist. This is what I call very very poor customer service.

I’m so happy to have had an email from Pyronix and now have a user manual for their doorcam. Marvellous