Pure Electric UK Bewertungen 

I’m very pleased with the service I received. The support was excellent, and everything was handled efficiently and professionally. I would especially like to mention that Dawson has been of great help throughout the process. His assistance made the experience smooth and stress-free.

Je souhaitais acheter une pièce détachée qui n'est plus stockée ni produite pour une pure air pro. J'ai été en contact avec Samuel qui, après m'avoir dit que cette pièce n'était plus stockée, m'a informé qu'il en restait finalement une. Après m'avoir envoyé une mauvaise pièce, Pure Electric m'a envoyé la bonne, j'ai donc pu réparer correctement ma trottinette.
Le problème a été résolu mais par chance vu qu'il ne reste plus de pièce. Je ne mets que 4 étoiles car au final les pièces détachées après 5 ans sont très limitées.
Pour moi, acheter une trottinette 500€ et avoir du mal à trouver des pièces détachées ne m'a pas forcément plu. D'autant plus qu'il est très difficile de trouver des vidéos sur le démontage. J'imagine que c'est normal vu que mon modèle fait parti des tout premiers.
Je suis cependant satisfait de mes échanges avec Samuel.

I had an issue with the delivery, so I contacted and was helped very quickly, with a lot of kindness and dedication by Samantha. Everything was resolved—she is an excellent employee

I had a delivery issue the woman at pure called Samantha was so helpful really put my worries at ease the only thing is people work and a time slot would be better to arrange to be in I’ve had to get my disabled neighbour to take it in for me but again your team member Samantha was very helpful thanks

Had my son's scooter for a while, all good but unfortunately the rubber end of the mudguard went missing leaving splash marks on clothing from the exposed wheel when it rained, emailed Pure to see if ths part was available, Samantha from pure emailed me back and offered to send me the part foc subject to proof of purchase and a photo of the missing area ,I wasn't expecting a free part and the whole process was great, sometimes it pays to buy from a company like pure for the peace of mind and customer service

after setting up new smartphone, I was enable to set the pincode for my estep.
After filling out a support document via the site , I got immideately respons from Samantha wth asolution that works.

Thankx very much

Our family is the proud owner of 4 PURE esteps

and ... very satisfied.

toitoitoi for Samantha

i ordered the wrong model and they collected next day and replaced at no extra cost

had done a fair bit of YouTube research prior to purchasing an e-scooter & decided to go for a pure advance. However as this was my first e-scooter I was happy to go for a reconditioned one as a little win on the horses made this a very cheap option 🤣 I’ve got to say I’m very impressed with the build quality and the condition of a refurbished unit my only moan is that the pump and user manual were not included in the box. Apart from that I’m a happy 60+ year old

Hé helpen me unlock my scooter that was locked for almost a year so helpful and took me step by step by step what to do amazing really

Excellent e-scooter company, even after a technical issue with the website that caused me issues. Samantha from customer service helped me through the issue and was resolved within a day. Great product and delivery next day at no extra cost. I can’t fault the customer experience I have to say it surpassed my expectations. As well as a very well made product for the price. I would definitely recommend going directly to the manufacturer in this case as the website provided more direct contact and support and quicker delivery than any other website I’ve researched.

Ik heb in 2020 een elektrische step bij hen gekocht en tot op de dag van vandaag werkt hij nog, wel meerdere keren al een lekker band maar dat kan gebeuren. Het laatste jaar heb ik soms wat storingen om gas te geven maar voor de rest werkt alles nog perfect. Voor een step van ongeveer 400 euro toen, vind ik dat echt zijn geld waard is.

So having the scooter for less than a year, it unfortunately broke, however after getting in touch with Pure and getting a response from Nick the scooter got sent off and repaired. Couldn't ask for more, he ordered a box so I could send the scooter back for repair and kept me updated along with another colleague. The issue with the scooter has been repaired, and im over the moon. Thanks to Nick and everyone at Pure.

I had trouble receiving the email with with the discount code when i signed up to the newsletter. I got in touch with customer services and Samantha very quickly helped me with it and I’ve been able to order a scooter for my son’s birthday. I’m very grateful for you help.

As a previous owner of an air 4 pro I purchased the air 5 pro with confidence of it being better and more improved. I cant begin to tell you my disappointment in my latest purchase. First of all the steering doesnt have the stabilising feature and secondly the battery is performing even worse than my pure air 4 pro did even though its advertised to achieve an additional 16 miles. Another thing you advertise is that the speed will not be affected during the battery duration however this is not the case either. This is my main mode of transportation and I feel like ive been ripped off. As I have used more than 10km which I had to in order to realise the battery life is worse I cannot claim the 30 day refund. I have been told I have to claim on the 12 month warranty which can take 10 days. I am just totally shocked that the Air 5 pro has a less powerful motor a less stable steering function and only 14% hill gradient compared to the air4 pros 19% all for the same price. Most companies improve models pure obviously downgrade them but charge the customer the same. I used to be a happy customer but this will be the last scooter I purchase from pure unless they offer me an exchange or refund.

Thanks Etienne.
Very fast und helpful response.
So I was able to reset my forgotten password very easily and successfully.
You saved my day.

great sevice on everything cant fault the company

Lauren's customer service and care is really great. She gave me all of her support to solve my issue without any delays in providing updates.. Thank You 🙂

Had a fault code with my scooter, sent it off and had it back in 3 days thanks to the amazing team at pure! (Samuel)

But then when I received the scooter back it was unfortunately missing the charger I had to send along side it but it’s now been swiftly and quickly dealt with and is now on the way thanks to Samantha

Hi. I have purchased bike pure flux one 3 and half years ago. They don't do the bike anymore but if you need spare parts you can contact them and for my parts, all of them were available. My first part I needed was carbon belt drive after about 23000km. I didnt know I could contact them about it, as I didn't find it on their website, therfore I ordered somewhere else. My second part was battery. I couldn't find it anywhere online so I tried to contact them and they had it in stock. Third part, was display. It broke recently. I contacted them and they had it also. I had quite problem with delivery, they put wrong address, then they picked different part, but finally after week, I received it. Lauren was really helpful and helped me to resolve the issue quiet quickly. My bike has now 30000km. Works well. Only issue I have is the spokes on back wheel. 3 broken, I had them replaced in local bike service. Another 2 broke after month. I hope it will somehow work as long as possible. I think it was well spent money for this bike. 4 stars because it is shame, that this company doesn't inform you about the option to get the spare parts from them, delivery issue and spoke problems.

Great communication with the company.
Issue sorted quickly.
Helpful customer service from the company representative Maya.