Stay away from this company They delivered us a broken scooter and then accepted the return but then swiftly retracted. We have already returned the scooter twice for repair and they claimed it was... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Bought a used grade A pure electric escape pro+ from the Pure web site outlet. Delivered promptly and looked like new. My 14 yr old son used it every day for 6 weeks clocking up nearly 500km and loved... Mehr ansehen
Unternehmen hat geantwortet
Amazing service the charger broke for my pure air 5 ultra suspension few emails and my problem is sorted im so happy hope to see my charger in the post soon Thank you Ben
Our scooter had a fault. I emailed Pure and Lisa responded to me via email. She sent a box and such clear instructions on how to pack it to send it for repair. She emailed me every step of the way and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Pure Electric UK
Vom Unternehmen geschrieben
Picture this. Gridlock is ancient history. No one’s paid a parking fine in decades. And your scooter is the go-to for wherever you want to go. That’s the world we want to create. And it all rests on building a different kind of e-scooter. So convenient it fits into any lifestyle. So smooth and beautiful it makes every journey a joy. So powerful you feel superhuman riding it. We’re giving everyone the freedom to beat the streets.
We make e-scooters. That’s it. Which is why we’re so good at it. We reckon they have the potential to change urban transport forever. That’s worth focusing on.
Kontaktinformationen
Wapping Wharf, BS1 4RW, Bristol , Vereinigtes Königreich
- help@pureelectric.com
- www.pureelectric.com
3,7
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14.967 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 87 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
I recently had to have some repairs…
I recently had to have some repairs done to my air 5 pro scooter and a new tyre fitted the guy lee dealt with me from the start and was very helpful and I had the repairs done for free as was still under warranty the turnaround time the scooter was picked up and returned was very quick within 4 days so was very pleased.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi Mark, thank you so much for taking the time to share your experience.
We’re really pleased to hear that your Air 5 Pro repairs were handled smoothly and that Lee was able to support you from start to finish.
It’s great to know the warranty process worked exactly as it should and that the quick 4‑day turnaround helped get you back on the road without delay.
We truly appreciate your feedback and are always here if you need anything in the future.
Silvio Pure
They sound more reliable than any I know and are quick with repairs, I highly recommend them.
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi Silvio, thank you so much for your recommendation. We’re really pleased to hear you’ve found our team reliable and quick with repairs.
We truly appreciate your support.
The Pure Electric Team.
Samuel was incredibly helpful in…
Samuel was incredibly helpful in handling my issue with the scooter. He was professional, patient, and kept me updated throughout the process. He quickly identified the problem and made sure everything was resolved smoothly. Great customer service and a really positive experience overall — thanks again, Samuel!
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi Vinod, Thank you so much for your kind feedback. We’re delighted to hear that Samuel was able to support you so effectively and we’ll make sure your comments are passed on to him.
We’re really glad everything was resolved smoothly and that you had such a positive experience with us.
The Pure Electric Team.
ORDER NO. #PS419142
ORDER NO. #PS419142
I have sent an e scooter back to pure electric as the brakes had failed/faulty.
It has been a month since I have returned it back to pure with ZERO Correspondance! This company takes your money , and when there is an issue , they simply blank you. If I do not receive any reply , I will have no choice but to take legal action ! This is completely unacceptable and unprofessional!
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi Adam, thank you for sharing your feedback. I’m really sorry to hear how frustrating this experience has been for you.
We want to reassure you that our team is currently working on your scooter and we’re focused on getting this resolved for you as quickly as possible.
We understand how important clear communication is, and we’re making sure you receive the updates as expected.
Thank you for your patience and we’re committed to reaching the best possible outcome for you as soon as we can.
Pure Electric sells illegal scooters
Pure Electric struggles to accept negative feedback and claims that it is “clearly stated on our website that e-scooters cannot be used legally on UK roads.”
In reality, that disclaimer sits beneath marketing that strongly suggests a normal, usable product. It feels like classic corporate legal framing:
technically disclosed, but practically easy to miss.
They also say “our team is here to help” — but in practice, that “help” often amounts to directing customers back to the small print after purchase, once they are already exposed to potential fines, confiscation, and the legal consequences of unlawful road use.
This is NOT real transparency; it is carefully structured marketing around a product operating in a legal grey area. The customers, ultimately, bear the risk when enforcement happens !
Bottom line: buyer beware.
Until the legal situation changes, this is a high-risk purchase wrapped in polished sales language.
Police confiscate these scooters and issue fines and penalty points on driving licences regularly.
Why are we still helping this kind of business thrive?
Lando Norris is featured in Pure Electric’s marketing, likely under a commercial arrangement of some kind. Regardless of the details, it is customers — not endorsers — who face the real-world consequences.
For most people, the safest option is simple: avoid purchasing e-scooters for public road use in the UK.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi, thank you for taking the time to share your feedback. We understand that the legal position around private e-scooter use in the UK can be frustrating and we appreciate the concerns you have raised.
At Pure Electric, we are committed to being transparent about current UK legislation and clearly state on our website, product pages, and throughout the purchase journey that privately owned e-scooters cannot legally be used on public roads or pavements in the UK outside of authorised rental trials.
We recognise this remains an evolving area of legislation and continue to support responsible riding, customer education, and ongoing discussions around future regulation and micromobility safety in the UK.
Our intention is never to mislead customers, but to provide products for legal use on private land and in markets where legislation permits wider use. We also continue to support customers through our stores and customer service teams with any questions regarding safe and lawful use.
We appreciate your perspective and the opportunity to respond.
The Pure Electric Team.
Very very good
Very very good, a man named Lee helped me a lot when I was locked out my scooter via the app, but Lee managed to get the pin working for me again so again Thanks Lee lol
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi Luke, Thank you so much for your kind review! We’re really pleased to hear that Lee was able to help you get back into your scooter and resolve the PIN issue. We’ll be sure to pass your thanks on to him — he’ll be delighted to know he made a difference.
If you ever need anything else, our team is always here to help.
Hi just a quick note on customer…
Hi just a quick note on customer service at Pure Electric. Having previously leaving a message about how good my experience was I forgot to mention Nick at Pure Electric for his great help and communication.
Thanks again Nick.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi Christopher, Thank you so much for your lovely update. We really appreciate you taking the time to share your experience again. It’s great to hear that Nick was able to support you so well — we’ll make sure your thanks are passed on to him.
If you ever need anything else, our team is always here to help.
⭐ 1 Star
⭐ 1 Star – Misleading range claims & poor customer service
I purchased an electric scooter from Pure Electric specifically because it advertised a 40.9 mile range. In real-world use I achieved just 11.3 miles on a full charge — a shortfall of over 70%.
This was with a 100kg rider (well within their stated 120kg limit), mostly flat riding, correct tyre pressure and some Eco mode use. This isn’t a small real-world variation — it’s nowhere near the advertised performance.
After contacting support, I was told the range is based on indoor laboratory conditions: flat surface, no wind, 25°C, 75kg rider, Eco mode at 15km/h. In other words, conditions no normal customer will ever ride in. This should be made clear before purchase, not after the fact.
I exercised my legal right to reject the scooter under the Consumer Rights Act as the product is clearly not as described, and since then communication has gone silent.
Instead of addressing the issue, they initially tried to push me into their standard returns policy with fees and mileage limits — which do not apply when a product is faulty or misrepresented.
At this point I am still waiting for a response to my last email.
Very disappointing experience. I would not recommend purchasing based on the advertised range figures
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hello Mark, thank you for sharing your feedback. We are sorry to hear about your experience.
We understand how disappointing this situation has been for you and we are committed to providing you with full support throughout the process.
Our customer service team is currently reviewing your case to ensure you receive the best and most fair resolution and they will contact you as soon as possible.
Thank you
The Pure Electric team.
Doesn't even deserve 1 star
Doesn't even deserve 1 star. Bought the scooter for xmas for my son. Never worked from the get go, so you can imagine the disappointment. Went to curry's to try and return to which they said it had to go through the company. So got in touch with them. Took ages to hear back from them. Finally sent the scooter back and then heard nothing for 2 month. To the point I had to contact them. Then I got told they were waiting on a part. Again I waited weeks and had to contact them again myself. Nobody kept me in the loop. Then I was told pretty much it could he fixed but it is taking longer than expected. Again heard nothing so at this point I had enough and asked for my money back. I would not have mind but it was over £300. I had since bought my son a different scooter from another company as it is now April. (Some xmas present) then to be told it was passed the 30 days to refund but they would send a new scooter out. To which I said I did not want a new scooter after all the issues but they would not refund my money for a faulty item and have sent the scooter out which is an absolute waste of time and I am now over £300 down. Honestly the whole company is an absolute disgrace.
29. April 2026
Antwort von Pure Electric UK
Hi Rebecca, Thank you for your review. We’re very sorry to hear about the difficulties you’ve experienced and the delays you encountered throughout the process. We fully understand how frustrating this must have been, particularly with the scooter being a Christmas present.
We have reviewed your history, we can confirm that your scooter was replaced with a brand new one, and a complimentary D-Lock was provided.
If you are not satisfied with this outcome and would like to discuss it further, please do not hesitate to contact us again. Our team will be happy to assist you.
Super helpful company!
I have had the pleasure recently of dealing with Nick at Pure Electric due to a fault on my son’s scooter. He was extremely helpful and made the process of sending the scooter back a breeze. The scooter was collected from my front door and delivered back fully working to my front door in a matter of days. I can honestly say I’ve never dealt with a more friendly company when it came to fixing a problem. I will not hesitate to use Pure Electric again in the future, nothing was too much trouble and I was kept up to date throughout the process. My son is in love with his electric scooter so thank you Nick for all your help, an asset to Pure Electric!
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi Alice, thank you so much for taking the time to share such a wonderful review. We’re delighted to hear that Nick was able to support you and make the whole process smooth and stress‑free. It’s great to know the scooter was collected, repaired, and returned so quickly, and that you felt well‑informed throughout — that’s exactly the experience we aim to deliver.
We’ll be sure to pass your kind words on to Nick; he’ll be thrilled to know he made such a positive difference. We’re equally happy to hear your son is enjoying his scooter again.
If you ever need anything in the future, our team is always here to help.
Excellent customer care from start to finish.
Excellent customer care from start to finish. Maya and Cody were extremely helpful. Scooter was picked up very quickly and was fixed in no time. We had it back the same week. I am very impressed. Thank you so much.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi Katalin, Thank you for your great review.
We’re delighted to hear you received excellent customer care and that Maya and Cody were so helpful.
Your scooter being collected, repaired, and returned within the week is exactly what we aim for.
We really appreciate your kind words.
If you ever need anything in the future, our team is always here to help.
Great product and fast delivery
Great product and fast delivery. Wonderful customer service by Maya and Samantha.
29. April 2026
Antwort von Pure Electric UK
Thank you for your lovely review. We’re delighted to hear that you were pleased with your product and that Maya and Samantha provided such wonderful customer service. We’ll be sure to pass on your kind words.
If you ever need anything else, our team is always here to help.
Three time they give me wrong scooter
Three time they give me wrong scooter. I ordered pure escape pro but the give me pure escape. I want to return my money.
29. April 2026
Antwort von Pure Electric UK
Hi Muzakkir, Thank you for your review.
We’re sorry for the confusion and frustration this situation has caused.
We’ve checked the serial number on the scooter you received, and it does match the model you originally purchased.
We’ve recently renamed this scooter range, and while the new name is now used on our website, some batches are still being shipped with the previous labels. This can understandably cause confusion, and we apologise for that.
Our customer service team will be in touch with you shortly to ensure you receive the best possible resolution.
Thank you
The Pure Electric Team
It was very relevant experience for me…
It was very relevant experience for me about my scooter was not working before I contacted pure electric i was going in for buyers but they cant solve my situation but after contacting with pure vith lisa she did very good communication with me she understood my situation and fix my schedule for collecting and everything very good i really appreciate with her and pure team thanks you 😊
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi, Thank you for sharing your experience with us. We’re really pleased to hear that Lisa was able to support you so well and help get everything arranged for your scooter collection. It’s great to know her communication and understanding made the process easier for you.
We truly appreciate your kind words, and we’re glad the Pure team could help get things back on track for you. If you ever need anything else, we’re always here to assist.
Scooters are illegal in the UK !!!
Scooter is illegal in UK !!!
Police confiscates them and issues fines and points on your driving license !
DO NOT BUY !!!
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi Andre, Thank you for your review. You’re right that privately owned e‑scooters cannot currently be used on public roads or pavements in the UK, and we do clearly state this on our website so customers are aware before purchasing. We understand how important this information is, and we always aim to be transparent about the legal guidance.
If you have any further questions, our team is here to help.
This is purely about the product I…
This is purely about the product I received, and not about the terrible service I receieved.
I ordered an Air 4 and it's just been utterly rubbish.
The product page states "Our most powerful motor deliver a peak of 710W, offering strong hill climbing capabilities and rapid, responsive acceleration to quickly reach a maximum speed of 25 km/h.".
I weigh 48kg and have never once been able to attain more than 20kph on level ground. *ANY* uphill climb is impossible as the scooter slows to a crawl and then when it drops below 3kph it needs human intervention.
I also have only managed to get ¾ of a mile around the estate before the battery went from showing 100 to completely losing any power.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi, Thank you for sharing your feedback and we’re sorry to hear about the issues you’ve experienced with your scooter.
To clarify, the range stated for our scooters is based on tests carried out indoors under ideal conditions — a smooth, flat surface, no wind, 25°C temperature, a rider of around 75 kg wearing light clothing, riding in Eco mode at 15 km/h, and with tyres inflated to the recommended pressure.
In real‑world use, factors such as rider weight, terrain, temperature, tyre pressure, and riding speed can all affect the actual range achieved, sometimes significantly.
If you would like us to look into your scooter’s performance in more detail, please get in touch with us at help@pureelectric.com, so our team can assist you further.
Had a fault/technical issue with a…
Had a fault/technical issue with a scooter which was just outside of warranty, so requested some advice on the likely cause of the issue.
Maya at Pure was very helpful in providing me the required info promptly, and also arranged for the likely culprit of the fault to be supplied, which arrived very quickly and did indeed fix my issue.
Very happy with the after sales service and comms considering it was also outside of warranty, so would definitely buy again. Aside this one issue the scooter has otherwise been faultless.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi Nick, Thank you for sharing your experience. We’re really pleased to hear that Maya was able to help identify the issue and arrange the part you needed so quickly and even happier to hear it resolved the fault. We truly appreciate your kind words about our after‑sales support, especially with the scooter being just outside of warranty.
It’s great to know your scooter has otherwise been faultless, and we’re glad we could help keep you riding. If you ever need anything in the future, we’re always here to assist.
Lisa wa great from the start to…
Lisa wa great from the start to finishing of the repair process. Regular updates along the way. Very happy with the after sales. Thanks.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi Chris, Thank you for your great review. We’re really pleased to hear that Lisa supported you so well throughout the repair process and kept you updated at every stage. It’s wonderful to know you’re happy with the after‑sales service.
Thanks again for your kind feedback.
Have had 3 scooters from PURE now and…
Have had 3 scooters from PURE now and ALL faulty, 2 sent back and now latest keeps stopping and throwing up error code. Their returns and repair department is rubbish and I just keep being passed from pillar to post, it is so FRUSTRATING. The motors overheat, but telling me this is my FAULT. Shambles, need to sort your back-up support, as I'm starting legal action against you to recover the cost of the most recent scooter, as clearly unable to contact me or sort the issue out. Very disappointing.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi Damon, Thank you for taking the time to share your experience. We’re very sorry to hear about the repeated issues you’ve faced with your scooters — we understand how frustrating and disappointing this must be.
Our aim is always to provide reliable products and clear support, and we’re sorry to hear that this hasn’t been your experience.
Our customer service team is currently reviewing your case, and we will come back to you with a resolution. We appreciate your patience while we work to put this right.
The Pure Electric Team.
If I could give zero stars I would
If I could give zero stars I would! Bought 2 scooters for my kids birthdays one fine other after using once plugged charger in it wouldn’t turn on at all left too charge a bit still nothing then charger started smoking in my kitchen which scared us all reported faults took pictures sent them too pure and explained I was going away in few days they proceed to question me for days to send me a empty box to return this danger hazard that could have set my house on fire with 3 kids in! Avoid avoid avoid at all costs no contact number just emails and zero support nothing. Disgusted!
UPDATE the scooter was NOT stolen it was left in shed as I told you I was going away but you persisted in sending a box too return it!!
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pure Electric UK
Hi Luke, Thank you for taking the time to share your experience, and we’re truly sorry for the inconvenience and worry this situation caused, especially with young children in the home.
Please be assured that our scooters use a battery management system designed to protect against issues such as overcharging, overheating, and short circuits, and we'd only ever arrange a collection where it's been assessed as safe to do so.
We were disappointed to learn from your later message that the scooter and charger were unfortunately stolen before this process could be completed. This meant we were unable to inspect the charger and resolve the matter for you as we would normally aim to do.
If there is anything further we can assist with, or if you would like to discuss this in more detail, please do get back in touch with our team and we'll be happy to help.
The Pure Electric Team
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