Provident Insurance Bewertungen 

2.659
•
TrustScore 3.5 von 5

3,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Jumped online to sort out comprehensive insurance for my car, everything looked good, then just before paying I decided to check the reviews and thank heavens I did. Any company who treats their cust... Mehr ansehen

Bewertet mit 1 von 5 Sternen

4 hours back and fourth discussing renewal!. Price comparison website quoted me cheaper than my renewal! forced to chat via whats app tried to explain this made no sense but ended up wasting my whole... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I recently had to call Provident Insurance to make a change to my car insurance policy as I am not at ease doing so online. David the operative who answered my call couldn't have been more helpful.... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I reached out to Provident insurance to make a change to our car insurance policy. Lynn took me through all the required steps and her calm and friendly manner made it all a breeze. Even when we had t... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Versicherungsagentur

Vom Unternehmen geschrieben

At Provident Insurance we like to make things simple and straightforward – that means no jargon, clear information and always giving you our best price first time, every time. Provident Insurance is a trading name of Covéa Insurance. Covéa Insurance is a member of one of Europe's leading mutual insurance groups, Covéa. With the support of such a strong mutual group behind us, we're perfectly placed to deliver the quality, consistency and financial reassurance that we know you value. Together, we have over 50 years' UK experience in providing UK Motor Insurance. Please note our team are here to respond to our reviews Monday - Friday, 9am-5pm & we aim to respond within 3 working hours.


Kontaktinformationen

3,3

Akzeptabel

TrustScore 3.5 von 5

2659 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,3

Alle Bewertungen

(2.659)

0 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Excellent customer service

Thanks to Claire Lewis and whoever it was I spoke to prior to Claire for being so helpful and sending a letter to the RAC for me regarding an incident in 2020 in which they were the insurers. Very good customer service thanks Bev Sweeney xx

14. März 2023
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Hi Bev, many thanks for taking the time to leave a review. We're delighted to hear that you had a good experience with us. We'll be sure to pass on your comments to the team. Kind Regards, Shaun.

Bewertet mit 2 von 5 Sternen

My car insurance is due for renewal and…

My car insurance is due for renewal and I received an email from Provident saying they were unable to quote for the following year. I have been with them for years so I phoned to find out why. I was told it was nothing to do with me or with my driving record they weren't renewing policies at this time. I asked why? I was told they hadn't been told why. I then asked if I had renewed 6 months ago would that mean in 6 months time I would be refused a renewal because they aren't renewing policies at the moment? Just got the same answer, they aren't renewing policies at this time. Very unhappy customer.

8. März 2023
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Good afternoon, we are sorry to hear you are dissatisfied with our explanation. We are currently not accepting any renewals or new policies for any customer at the moment. All we can advise is to search for other insurance on a comparison website. Many thanks, Kieran.

Bewertet mit 5 von 5 Sternen

Hello I spoke to a lovely gentlemen…

Hello I spoke to a lovely gentlemen called Dave today who helped me change my address, set up breakdown cover and a courtesy car. He was very friendly and helpful. Thank you

15. Februar 2023
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Good afternoon, thank you for your review. We are glad Dave was able to assist you when making changes to your policy. Many thanks, Kieran

Bewertet mit 5 von 5 Sternen

Saymira was very helpful

Saymira was very helpful, friendly and knowledgeable. Thank you for all your help today.

6. Februar 2023
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Hi Katie, thank you for your lovely review. This will be passed on to Saymira! Many thanks, Kieran.

Bewertet mit 5 von 5 Sternen

I spoke with Samera today to retrieve a…

I spoke with Samera today to retrieve a quote to insure my new car.
Samera was polite friendly and helpful from start to finish and made the whole process stress free. Thank you Samera.

17. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Hi Paul, thank you for your review - we're pleased to hear you were happy with your experience with us. We'll be sure to pass on your review to the team. Many Thanks, Shaun.

Bewertet mit 5 von 5 Sternen

EXCELLENT SERVICE FROM TOM & DAVE

I recently had to change over my car insurance and both Tom & Dave were excellent. They were friendly, knowledgeable and made the whole process very simple. It was an absolute pleasure to deal with them both. Thank you

12. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Hi Lisa, Thank you for your review - we're pleased to hear you were happy with your experience with us. We'll be sure to pass on your review to the team. Kind regards Tracey

Bewertet mit 5 von 5 Sternen

Car insurance payment problem

Called Provident as I was having trouble paying my subscription online. Spoke with Lynn who was able to take my payment and talk me through the policy process without any problems. She was very helpful and knew what she was talking about. Thanks for the help Lynn.

6. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Good Afternoon Lynn, Thank you for this review! We'll make sure our team hear your kind words. Many thanks, Tracey .

Bewertet mit 5 von 5 Sternen

Spoke to Aftab

Spoke to Aftab, who was very helpful when changing the car on my policy to my new one. Everyone I have spoken to recently has shown the same standard of customer care

21. Dezember 2022
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Hi David, thank you so much for this review! We'll make sure that Aftab hears your kind words. Kind Regards, Shaun.

Bewertet mit 5 von 5 Sternen

Spoke to Dave who helped me cancel my…

Spoke to Dave who helped me cancel my policy due to scrapping car. He was most helpful and his customer service was outstanding.

14. Dezember 2022
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Good Morning, thank you for your review - we're pleased to hear you were happy with your experience with us. We'll be sure to pass on your review to the team. Many thanks, Shaun.

Bewertet mit 5 von 5 Sternen

Spoke to dave about a problem with my…

Spoke to dave about a problem with my insurance he was very polite and helpful

16. November 2022
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Hi Nicole, thank you for your review. I am glad Dave has been able to assist with your issue in a polite manner. Thanks Kieran

Bewertet mit 5 von 5 Sternen

Dave was excellent! Thank you

Spoke to Dave who was very friendly, helpful and professional. No waiting time or lengthy keypad options and music. Excellent in every way!

20. Oktober 2022
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Hi Victoria. I'm very happy to hear that Dave provided you with such excellent service! Kind regards Melissa

Bewertet mit 5 von 5 Sternen

Just renewed our car insurance

Just renewed our car insurance, assisted by Dave, who in fact has looked after us for the last few years! Made the whole process very easy.

20. Oktober 2022
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Hi Alan. I'm pleased to hear that Dave has continued to be helpful in regard to your insurance; your 5 star review is greatly appreciated! Kind regards Melissa

Bewertet mit 5 von 5 Sternen

We wanted to change insurance for old…

We wanted to change insurance for old car to new car.
We were assisted by Dave who was very helpful & sorted ew insurance very quickly.

11. Oktober 2022
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Hi Alan. I'm so happy to hear that Dave was able to help you with your insurance in a timely manner; your 5 star review is much appreciated! Kind regards Melissa

Bewertet mit 5 von 5 Sternen

Thank you Andy J

I would just like to thank Andy J. A manager at provident car insurance. For going above and well beyond to help me sort out an insurance problem. So very very helpful stuck to his word and called back he sorted everything.it is nice to find someone that goes beyond to help when your hands are tied and you need help. Thank you Andy.

7. Oktober 2022
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Hi Kevin. Thank you for taking the time to not only give us a kind 5 star review, but for thanking Andy so wonderfully! Kind regards Melissa

Bewertet mit 5 von 5 Sternen

Saymira @ Provident

Needed to contact Provident about our car insurance this morning. Very little hold time, always a bonus, delightful lady, Saymira, efficient and friendly. Job done quickly.

4. Oktober 2022
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Good Morning Pam, Great to hear how well Saymira dealt with your enquiry. Always a pleasure to recieve such wonderful feedback for our staff. Kind Regards Tracey

Bewertet mit 5 von 5 Sternen

Very helpful, good customer service

I phoned provident insurance for help with my account and I was put through to a man named Dave that was extremely helpful and very friendly, I wasn't looking forward to the process of staying on hold and sorting the issue out but he made it very quick and enjoyable.

3. Oktober 2022
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Hi Kaia. I'm very happy to hear that Dave was able to help you with your account, and make your experience as positive as possible; thank you for sparing the time to leave us such a kind review! Kind regards Melissa

Bewertet mit 5 von 5 Sternen

Insurance Renewal

After the website failed to allow me to review, Dave assisted and in a few minutes I had renewed my insurance

3. Oktober 2022
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Hi Geoffrey. I am happy to hear that Dave was able to help you out in such a short time; thank you for leaving such a kind review! Kind regards Melissa

Bewertet mit 5 von 5 Sternen

Updating Insurance Details

I changed my car and tired to update this information online to make the process a little quicker, and then something went wrong so I called. My call was taken by Dave who was very friendly from the start. I explained my situation to Dave and he made the whole process seamless and everything was explained very clearly and the process was done in no time. He was excellent!!! It makes a difference

30. September 2022
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Hi Cheryl. I'm pleased to hear that Dave gave you the best possible service, and thank you for sparing the time to leave such a wonderful review! Kind regards Melissa

Bewertet mit 5 von 5 Sternen

legendary Dave

legendary Dave
spoke to Dave,
Absolutely amazing customer service skills, loves a challenge apparently, helped me change over my insurance policy, did all the hard work for me, made it all so easy for me.
Thank you so much

30. September 2022
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Hi Sharon. I'm delighted to hear that Dave has given you such brilliant service; thank you for taking the time to give us this great review! Kind regards Melissa

Bewertet mit 5 von 5 Sternen

Great customer service and renewal quote

Renewal quote came in cheaper than last year and better than open market quotes.
I needed to change a few details and spoke with Lynn who was very helpful and friendly.
Really impressed with the service.

29. September 2022
Bewertung ohne vorherige Einladung
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Antwort von Provident Insurance

Hello Kat. Thank you for your five star review. I am happy you're pleased with the service you have received from Lynn. Kindest regards Melissa

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