I placed an order with Prokit almost a month ago, but I still haven’t received it. I have also emailed them asking for an update on my order, but I haven’t received any reply. A long delivery tim... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
SCAM DO NoT use , they took £189 out of my account without authorisation for nothing , received the tops which I had already paid for but rubbish quality . Reported and claim in progress 😢
Unternehmen hat geantwortet
I was a bit Dubious about Ordering a Jacket on Sunday Afternoon, because of the Mixed Reviews, but may I say the Shopping Experience was Superb from Start to Finish. Picked Up My Order from the Local... Mehr ansehen
Unternehmen hat geantwortet
Third time ordering from ProKit, and every time have been happy. The football shirts are good quality and well finished, and the size guide is easy to use. This shirt took just over 17 days to come,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
ProKit UK are one of the UK's leading specialist retailers of football boots, goalkeeper gloves, training equipment, base layer and teamwear from major brands including Nike, Adidas, Macron, Joma and many more.
Kontaktinformationen
Unit 10a The Old Brickworks, Church Road, RM3 0HU, Harold Wood, Vereinigtes Königreich
- 08448440665
- internetsales@prokituk.com
- www.prokituk.com
3,5
Akzeptabel
202 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very efficient and fast service
Very efficient and fast service. Order placed online, live stock shown and delivered within a few days.
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
Poor communication
Well I ordered 2 pairs of training bottoms, and it took them nearly 1 week to tell me that 1 of them was out of stock and then just refunded my money and sent the other pair out.
Problem was, I’ve paid delivery for just 1 pair of training bottoms and now I need to find a different pair to order and will have to pay delivery again.
I did email them to ask why I wasn’t contacted sooner and given the option to select a different pair before they just delivered 1 pair. But unfortunately no one ever got back to me. Also you can’t call them as online orders can only email them.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi Leroy,
Thanks for your review and apologies that our service wasn't up to the levels both yourself and we expect.
After looking at your order, we can see there was a stock shortage on one item within your order, unfortunately we cannot see any emails from yourself to us.
However, if you would like to place an order for another pair of trousers, please placed the order as "Click & Collect From Store" and reply back to your order confirmation email and we will send these out free of charge for you.
Kind Regards
ProKit UK
All Good
Shirt ordered (Basildon United) late September and received within 3 weeks. Kept up to date and informed of delivery. Appreciate shirts have to be pre ordered so was not expecting it in a matter of days. Shirt great quality, very pleased and good experience all round.
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
Ordered my sons kits in late August and…
Ordered my sons kits in late August and was told 10 to 15 days still have not received the kits 8 weeks later!!!
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi Elliott,
We sincerely apologise for the delay you have experienced with your order, as shown online all club shop items are 15-20 working days subject to availability.
Unfortunately, this has been caused by ongoing stock delays from Adidas, which have affected the timely supply of certain items.
We have now received confirmation from Adidas that all remaining products are expected to arrive shortly, and your order should be completed by the end of October.
We appreciate your patience and understanding and apologise again for any inconvenience this delay may have caused.
Cant believe it takes nearly a month…
Cant believe it takes nearly a month for my order to arrive.1 raincoat,most companies i deal with have your purchases delivered within a week.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi Kevin,
We sincerely apologise for the delay you have experienced with your order, as shown online all club shop items are 15-20 working days subject to availability as they are custom made products including embellishment.
We can see that your order was placed on 15th September, and would have shown on the shopping cart and where you selected your chosen shipping method, that your order would be “ Delivered on or before Tuesday 21st October 2025”.
Your order was despatched on 10th October, so ahead of the timeframe that was estimated and selected before placing your order.
Our team will always endeavour to deliver customers orders to them sooner than the estimated date, where possible, and we are glad on this occasion we were able to do so.
We look forward to serving you in the future.
ProKit UK
Great quality
Great quality. Will purchase from again
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
Poor online service ordered kit middle…
Poor online service ordered kit middle of August and still not received all my items .. have been to the store on three occasions to collect for one order absolute joke. Contacting via email being given short response with little idea when items will be available for collection .. which currently 20 October and I placed my order on 19 August.
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi Michael,
We sincerely apologise for the delay you have experienced with your order. Unfortunately, this has been caused by ongoing stock delays from Adidas, which have affected the timely supply of certain items.
We have now received confirmation from Adidas that all remaining products are expected to arrive shortly, and your order should be completed by the end of October.
Please note that we have been dispatching and making items available for collection as soon as they have become available. However, if you would prefer to collect all items together once the full order has arrived, we are more than happy to hold them for you.
We appreciate your patience and understanding and apologise again for any inconvenience this delay may have caused.
fast and speedy shipping…
great company fast and speedy shipping times with great discounts
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
MISSING ITEM AND INCORRECT SIZE RECIEVED
10/10/25 One of the items I ordered was missing and some of the items i received were the wrong sizes. I called their customer service and I was told that they are not the right department to call. It took them a whole month to send my order. A simple order. No personalised items! One of the worst companies I've ever dealt with. So frustrating.
13/10/25 This is a new review.
Please Prokit, where is hat i ordered. It was not included in the parcel in received. Also, I placed an order for a medium football socks and you sent a small size to me. Please can you refund my money.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi,
Thanks for your review.
Your order was placed on 14th September, and as chosen at the checkout, your order was placed with Shipping Method "Shipping - DPD Standard Delivery (3-5 Working Days) - Delivered on or before Monday 20th October 2025"
All club shop items are custom made with the club badge on items as shown online and are 15-20 working days.
Our team has despatched this order ahead of schedule, as your review was posted on 11th October, so less than a month and also ahead of your estimated date of 20th October.
Very fast delivery
Very fast delivery. Will use again
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
Slow delivery
Slow delivery. It took a month to get my order
31. August 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi Gurmit,
Thanks for your review.
Your order was quoted as 15-20 working days as the items are custom made and embellished with your club logo and numbers etc on them.
Your order was placed on 2nd September and fulfilled by us on 29th September, well within the timeframe you were quoted before placing the order with us.
Our team also responded to your request to add the two numbers to the shirts which you forgot, at no charge also.
We would appreciate an honest review of the service from ourselves, and the same for other businesses as “false” reviews, such as this one can be a real determinant to businesses.
CARELESS DELIVERY
My item was left just infront of the door. It could have been removed/ gone missing. I gave an instruction of where to leave it if no one is at home but it was not adhered to. Not happy at all.
25. September 2025
Bewertung ohne vorherige Einladung
Uniform has arrived
Uniform has arrived, delivery was quick , quality of uniform is very nice
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
Outstanding quality
Use pro kit for trophy purchases, great variety. Never letting me down. They also are the kit supplier for my children’s grassroots club. The quality is excellent
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
Very fast reply with my queries…
Very fast reply with my queries regarding my order.
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
We’ve ordered kits for over 30 teams…
We’ve ordered kits for over 30 teams this year and the quality has been great.
The personal service we get and updates on status help us manage everyone’s expectations at the club
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
The hoodies and I have ordered have all…
The hoodies and I have ordered have all been of top quality and delivered quickly, would definitely recommend!
14. September 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi,
Thanks for your review!
We look forward to serving you in the future.
ProKit UK
Not impressed
Not impressed. Ordered 4 products from the website on the 1st of July. Received 2 products in Mid-August. Emailed them to inform them of two missing products. Received 1 of the 2 missing products a week later. Had to email again regarding 1 missing product and received that the week after.
Received all 4 products on the 12th of September, having ordered on the 1st of July. Ridiculous service.
13. September 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi Khadija,
Thanks for your review and we are disappointed that you didn’t receive a great experience with us.
The club were informed of stock delays with Adidas with their club items and advised them to push this to their members so that we could manage expectations and turn around items as quickly as possible for customers who ordered ahead of the new season.
You would have been advised on every shipment email what was still awaiting to be sent, and our team never needed reminding that you were awaiting items either.
As you said above, our team completed 3 different deliveries to yourself to ensure you had the items as and when they became available from Adidas, despite only one delivery charge being paid on the order, some companies would make people wait until all items had arrived in, however our team go above and beyond for our customers.
We hope you enjoy a better experience next time shopping with us.
Kit arrived late for start of season
My son’s club forces us to use prokit. I ordered the kit in July and we only just received it. In mid September. Half the team still haven’t received their kit and the season has started.
Gets two stars because the website is fine and the prices aren’t unreasonable.
But I wouldn’t touch them if it wasn’t for the fact that we were compelled to by the club.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi Stephen,
Thanks for your review and we apologise for the delay with your order.
The club were informed back in June when setting up the club shop that the Home & Away Shirt were delayed until early September into Nike due to stock issues.
However we prioritised all AFC Southgate orders once the stock arrived and they were despatched within 24 hours to all customers who placed orders with us.
We hope going forward you will be able to see our normal level of service and turn around times for items that are in stock with suppliers when placing a new order with us.
Lead time must improve
Can't fault the top I bought, great quality with iron on badge but had to wait over 3 weeks when it was in stock.
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von ProKit UK
Hi Jimmy,
Thanks for your review and as shown online, the item was selected with embellishment and this is shown on the product page, shopping cart and checkout.
As you can appreciate, we have 1000’s of orders requiring embellishment so your order was completed as quickly as possible by our team.
For clarification also, it isn’t an “iron on badge” as it requires a specialised machine to adhere the logo to products, but nevertheless we are working on a quicker turn around time for Referee Shirts going forward.
ProKit UK
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