Do not use this company for your plumbing fixes, the engineers they use are incompetent and have no idea what customer service is. I am no on Day 6 without a working boiler and a 102 year old in the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Quick response - didn't have to wait long to get through on the phone. 'Bappy' did an excellent job in taking me through the process to get our blocked drain fixed quickly. Clear and coherent commun... Mehr ansehen
Unternehmen hat geantwortet
Brilliant - would definitely recommend. Spoke to a fantastic guy on the phone - Joel M. He went through all the boiler options and was very knowledgeable. I know nothing about the tech and wanted all... Mehr ansehen
Unternehmen hat geantwortet
I received excellent customer service from Bappy. He was very helpful, polite and professional over the phone. He took the time to understand the problem with the heating in my house and promptly ar... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Preferred Management Solutions
Vom Unternehmen geschrieben
We manage. We repair. We restore.
Connecting insurers, homeowners and property owners to best-in-class trades, locally, regionally and nationally.
Based in our 24/7/365, 100-seat call centre in Newcastle-upon-Tyne, we are ideally situated to provide our services across the length and breadth of the UK and Northern Ireland.
Kontaktinformationen
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, Vereinigtes Königreich
- 0191 422 8826
- info@wearepreferred.co.uk
- www.preferredmanagement.co.uk
4,4
Hervorragend
1958 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 73 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The plasterer who came to the house was…
The plasterer who came to the house was top notch with fantastic customer service skills.
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Good afternoon,
Thank you for your feedback. I will ensure this reaches the Company who attended your property! I'm glad we were able to assist!
Thank you
Vicky
Head of Customer Success
The engineer did not return to…
The engineer did not return to repair/replace the door handles as promised.
13. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Good afternoon,
Thank you for sharing your feedback with us.
I would like to take a look into the concerns outlined in your feedback. Please may I ask you to send over your information to feedback@wearepreferred.co.uk and I can look to investigate the matter with the contractor in question.
Look forward to hearing from you.
Thanks
Vicky
Head of Customer Success.
Excellent service
Excellent service, quick response and kept me well informed, well done
29. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for your feedback! I am thrilled to hear we have been able to resolve your emergency quickly for you.
Best Regards,
Vicky
Head of Customer Engagement
Filthy lying thieving scumbags.
Filthy lying thieving scumbags.
Rob you every month via utility warehouse scam.
No service ever materialises.
10 week week to a reply from some nonsense online form.
Reported to ombudsman for mis-selling and fraud.
Do NOT use this company for anything!
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Morning Mr Buchanan,
I hope this message finds you well. I was sorry to hear about your recent experience regarding your requested boiler service. I am aware of your case and can see that a complaint has already been logged.
However, I would greatly appreciate the opportunity to speak with you directly . If you're open to this, please feel free to email me at feedback@wearepreferred.co.uk. I will arrange a convenient time with you for a call.
Kind Regards,
Vicky
Head of Customer Success
Thankyou Rachel
My experience is rated 5 stars solely based on the customer service provided by Rachel who actually went over and above when my insurance company refused to pay for a tradesman. I disagreed with my insurance company’s decision and raised a complaint. Unknown to me Rachel also challenged that decision which resulted in a full refund. Amazing as I don’t think she had to do but cared enough to challenge the system for me. I wish there were more people like Rachel.
21. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Good afternoon,
Thank you for sharing your feedback regarding your interaction with Rachel. It is lovely to hear of your pleasant experience had given the circumstances.
I'm glad she has been able to keep you at ease and give you a positive outcome.
Thanks,
Vicky
Head of Customer Success
Super quick response
They answered the phone quickly I spoke to somebody which was a real person and my problem was solved really quickly with no issues
25. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for your feed back. I can see it was Jane from the Boiler Care team that you spoke with. I will ensure this feedback reaches her!
Thank you again for leaving our Business a review.
Vicky
Head of Customer Success
Very professional service throughout
Very professional service throughout. Identified the problem and resolved it with a minimum of fuss
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you kindly for feeding back regarding your Claim journey. I am pleased to see we have been able to manage expectation and resolve your Emergency in a adequate time frame.
Thanks
Vicky
Has issues with boiler following a…
Has issues with boiler following a boiler service. And poor communication between 3 parties. Eventually dealt with a great lady called June at Boiler Central . Eventually had another engineer out to complete the check of leaking water condensation. He showed me what it was the reason etc. I'm female and 64 and was not treated as an old fuddy duddy. That was really appreciated.
19. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you kindly for your feedback! I am so very glad we have been able to provide you with the Service you anticipated.
Glad we have got this sorted for you!
Thanks
Vicky
Head of Customer Success
Antwort von Preferred Management Solutions
Thank you leaving us such a positive Review. I am glad our Agent has been able to support you.
Thanks
Vicky
Head of Customer Success.
Very quick and easy service very…
Very quick and easy service very friendly and knowledgeable advisor.
19. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Good afternoon,
Thank you for your feedback. I am very glad my agent has been able to assist you and give you the information you have required throughout your Claim.
Thank you
Vicky
I spoke with David Smith from UW and he…
I spoke with David Smith from UW and he has been a great help
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
I'm glad David was able to support you through your claim's process. I will certainly pass this feedback on to David.
Have a great day!
Vicky
The job was refused first because we…
The job was refused first because we didn't tell them in a certain time. Reason is we suffer from mental health and we put it up of plus we were let down by Epsom and Ewell handyman service (just trying to save money).
But the customer service lady was excellent and fought out side so our radiator is being fix on Wednesday 👍🙏.
Thanks faith so much now see how the plumber is as first call out with this company through coverabaloo
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you so much for your feedback! I am glad we were able to get you sorted!
Have a great day!
Vicky
Have a leak in my boiler,prompt…
Have a leak in my boiler,prompt response, engineer coming to fix tomorrow, the lady who soon rang to confirm was very pleasant and polite
13. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Good morning,
Thank you for kindly providing your feedback to us surrounding your experience.
It would be great to feedback your review to the Agent you are referring to. If you could please send over your details to:
feedback@wearepreferred.co.uk
I will pass your feedback on to the Agent.
Thank you again and have a great day!
Vicky
The whole process was so straight…
The whole process was so straight forward. engineer was brilliant and my problem was sorted very quickly
11. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Good morning,
Thank you for providing such kind feedback!
Id be keen to get this positive feedback over to the engineer you are referring to. Please may I ask you to email your details to feedback@wearepreferred.co.uk and Ill look to send the engineer a copy of your lovely feedback.
Have a great day!
Vicky
Head of Customer Success!
Absolutely shambolic
Absolutely shambolic, not one person in that building knows what they are doing. Ive spoken with a number of agents including a lady called Hanna who was a supposed manager........couldn't manage a drink up in a brewery! Really rude and not helpful at all. Paid an excess payment and no one has come out to my boiler breakdown (no heating or hot water) for 5 days! I have a newborn child and a disabled son for god sake.
No refund, no apologies just told I can spend £40 of my own money on heaters to be refunded back to me in 2 months!!!!
Asked to make a complaint regarding this and no telephone number or email address was provided and was told to deal with it as we are currently working on your claim.
Luckily I was contacted by an agent called Cameron regarding an update and to offer a hotel and to offer the £40 heaters again. We spoke for a while and we agreed that it would be best if I got my own person to look at this as would be quicker and gave me all the things I need to do next to get everything sorted.
Will never recommend this company to anyone ever.
22. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Good morning,
I'm sorry to hear that you are dissatisfied with the Service you have been provided. This most definitely is not the Service we like to portray as a Business.
I would like to speak with yourself further regarding your case. May I ask you to email me at Feedback@wearepreferred.co.uk with your details. I can then investigate this further and book a call to liaise with yourself directly.
Look forward to hearing from you soon.
Vicky
Head of Customer Success
After paying my excess I was kept…
After paying my excess I was kept updated with progress. I never had to ring up to find out what was going on absolutely made up with the service couldn’t ask for anything else hundred percent brilliant
28. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Good afternoon,
Thank you so much for the positive feedback, it is greatly appreciated! I am glad we have been able to resolve this effortlessly for you.
Kind Regards,
Vicky
Head of Customer Success
Antwort von Preferred Management Solutions
Amazing! Glad we could assist you at your time in need.
Kind Regards,
Vicky
Poor Communication and Payment of Claim
We made a claim on the 24th December 2024. I received part payment on the 7th February 2025. I queried the discrepancy on the 8th of February 2025 via email. No reply, until I called on the 24th February 2025. They admitted their error and made payment the same day. I am not sure what would have happened if I did not contact them.😒
24. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Good morning,
I am sorry to hear of the delay in making payment to you. I would like to take the time to investigate this matter for you.
May I ask you send over your details to the following address for review:
feedback@wearepreferred.co.uk
Look forward to hearing from you,
Vicky
Head of Customer Success
Professional
Professional, friemdly and courteous service. East to use and recommend.
21. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for the kind feedback. I am glad we have been able to assist you.
Kind regards
Vicky
Amazing service from start to finish
Amazing service from start to finish ! Called in the morning and issue was resolved the same day. Kept me fully informed as promised , kudos to the company and its contractors , as this is how a customers journey should be ! Many thanks Mr Khan
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Good evening,
Thank you for your feedback, I am glad we have been able to assist you at such a delicate time.
Kind Regards,
Vicky
Head of Customer Engagement.
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