The best customer service I have experienced in a long time. Ordered some lights and unfortunately one glass shade was broken. Emailed them and got a reply within the hour and a new piece was sent and... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each... Mehr ansehen
Unternehmen hat geantwortet
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... Mehr ansehen
Unternehmen hat geantwortet
An easy site to navigate. I placed my order and received it very quickly in excellent condition. A great service, thank you.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Vom Unternehmen geschrieben
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Kontaktinformationen
9 Cabot Lane , BH177BY, Poole, Vereinigtes Königreich
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,9
Hervorragend
543 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The best customer service I have…
The best customer service I have experienced in a long time. Ordered some lights and unfortunately one glass shade was broken. Emailed them and got a reply within the hour and a new piece was sent and arrived 2 days later. Outstanding! Highly recommend
14. Mai 2026
Bewertung ohne vorherige Einladung
Easy to navigate website great prices…
Easy to navigate website great prices easy pick up so good when I picked up I bought one from the factory shop
29. April 2026
Antwort von Poole Lighting Factory Shop
Thank you for your kind review. We really appreciate it.
Antwort von Poole Lighting Factory Shop
Thank you for your review!
Very good value ceiling light
Very good value ceiling light, fast dispatch and very secure packaging, many thanks.
6. Mai 2026
Antwort von Poole Lighting Factory Shop
Thank you for your review
Antwort von Poole Lighting Factory Shop
Thank you for your kind review!
Great service
An easy site to navigate. I placed my order and received it very quickly in excellent condition. A great service, thank you.
5. Mai 2026
Antwort von Poole Lighting Factory Shop
Thank you for your kind review!
Antwort von Poole Lighting Factory Shop
Thank you for your review!
Antwort von Poole Lighting Factory Shop
Thank you for your kind review!
I'd been looking at these particular…
I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each as they were 'open box returns'.
They arrived within 36 hours, securely packaged and good as new!!
Great service, great price and a happy customer!
26. April 2026
Antwort von Poole Lighting Factory Shop
Thank you for your kind review!
Item arrived promptly via DPD and now…
Item arrived promptly via DPD and now working well.
24. April 2026
Antwort von Poole Lighting Factory Shop
thank you for your review
quick easy ordering and delivery.
24. April 2026
Antwort von Poole Lighting Factory Shop
thank you for your review
I had 2 lights for hall and landing…
I had 2 lights for hall and landing ordering was simple and quick they came within a few days and they look amazing will definitely order from them again and I would highly recommend to friends and family.
30. April 2026
Antwort von Poole Lighting Factory Shop
Thank you for your kind review and recommendation
Glass Lamp Shades - Excellent Service…
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful.
Ordering process / website was very easy to navigate.
Postage and delivery extremely efficient. Items extremely well packed (as quite fragile items) - no damage on receipt.
No hesitation at all in ordering from Poole Lighting again
13. April 2026
Antwort von Poole Lighting Factory Shop
Thank you so much for your kind and detailed review!
We’re really pleased to hear that our team was able to assist you quickly with your query and that you found the ordering process straightforward. It’s great to know your glass lamp shades arrived safely and that our packaging and delivery met your expectations, especially with such delicate items.
Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Warm regards,
Maja
Antwort von Poole Lighting Factory Shop
Thank you for your review
Antwort von Poole Lighting Factory Shop
Thank you for your kind review
Antwort von Poole Lighting Factory Shop
Thank you for your review
Great overall experience
Beautiful light, half the price of other places for the same product and great quality. Customer service was fab, quick responses, helpful and professional. Would definitely use again.
18. März 2026
Antwort von Poole Lighting Factory Shop
Thank you for your review. We really appreciate it
Antwort von Poole Lighting Factory Shop
Thank you for your kind review!
Antwort von Poole Lighting Factory Shop
Thank you for a kind review!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.