plazapremiumlounge.com Bewertungen 

Some lounges better than others. London Heathrow lounges desperately need renovation.

Edinburgh lounge is fairly new and looks nice but getting access via Priority Pass is very difficult. Reservations and space quotas for airline business class users take priority. Do not be surprised if you are denied entry even if the place looks only half full.

Heathrow Terminal 2! Wow just wow. This lounge is unbelievably used. 5 different food selections. Nothing else, and packed! You cant even get a seat! Just wow!!! Don’t come here! No air condition! HOT! Some arm chairs are different from the other stands out! Local pub feeling!

Really lovely customer service. Friendly bar staff despite the lounge being so busy due to issues at Gatwick causing delays. Very limited gluten free food and lots of contamination risk, but the chef happily heated me some bread rolls and chocolate brownie.

This is Plaza Premium Lounge in Edmonton. The food was worst than inflation 😭 Hoping to enjoy four main course they served. Eggs, pancake and sausage and beans. I applied butter in the pancake it won't melt. The pancake was just so bad. Tried the eggs wherein the egg yolk were very very raw on top. So I picked the overcooked easy over. Tried their fruit cocktail from can. There was some foul taste. Tasted like it got recycled from left over. There was the yogurt with raspberry. The raspberries were faded ..almost pale. The person in charge that day didn't seem to know how to welcome guests. What's wrong? What's going on? I could go on and on but maybe will eat fastfoods instead. Not worth it for credit card benefit.

We booked a lounge through Holiday Extras at T5, Heathrow, and due to BA cancelling our flight, after check in had begun, we were re-routed via Amsterdam - to Canada.
On return from our trip, we visited the lounge in T5, to enquire if we could use the lounge on our return, as we hadn’t used it on the outward journey.
The lounge was packed, with a line of customers seeking to get in, yet still taking ad-hoc walk ins. A hand written note said “the coffee machine is not working, sorry for inconvenience’ and as customers exiting said there were “no seats” in the lounge.
The attendant, did not entertain our request, and said we booked through a 3rd party and told to go and see them.
We said the lounge was a treat for our 40th wedding anniversary, and my wife doesn’t drink, so we would have had little impact on the daily supply situation.
Totally uncompromising situation, which I will never use again.
No customer oriented attitude or care.
We now know we would have got better value by having a 2 hour meal at Gordon Ramseys restaurant.
Will never book another lounge through Holiday Extras, or book direct with Plaza Premium, as they too couldn’t be bothered to provide any support, compensation or fair solution.

Over priced. Limited drinks, the only beer is lager and pink gin is classed as premium. This will cost you an extra £5! Food is limited and not to everyone’s taste. This company could learn a lot from Aspire Lounges. When flying out of Gatwick North again I will not be using this lounge

Takes forever to find an empty seat, they overcrowd it and they keep letting people in without any safety regulations. Dirty inside and very noisy. Staying any where in the airport is much better. Totally a disaster and not worth a penny!!! SAW lounge 🤮🤮

Bought 2 entry pass, followed the booking instructions for Brisbane International, all good until you go to apply the voucher. Then it won't accept the pre paid voucher code. I have email proof of the code. I am wondering if this site is a scam? It is extremely difficult to book online despite following complex processes, exactly. Am really disappointed. Will see if my request for help gets answered. I hope so.

I booked today and made an error on the date. The website says "free cancellation up to 24 hours before booking", so I called to sort out.

Regardless of which number you call, you get put through to a chinese call centre, with a terrible connection. I was told I couldn't cancel (despite what the website says) all I could do was pay $10 per person to amend the booking. I tried to reason with the lady, but waas told that I could 'take it or leave it'

I just wish I'd read these reviews before booking!

Looks tired and shabby, with a very small selection of unappealing refreshments and food. Fortunately we got free passes I would have been sad if I had paid. I think you would get a better experience in any of the outlets in the main terminal.

Very disappointed with the quality of this lounge. Only 2 meal options, both unhealthy. The lounge was at maximum capacity and almost all of the seats are worn or ripped! The quality of the lounge is shockingly bad for £45, especially when compared to the BA lounges. It was not a pleasant experience at all.

No fruit provided. Coffee machine out of service. Complimentary drinks not the best quality ones.Don’t even bother to go. Shame on you.

Like most things at Heathrow, the plaza premium at terminal 5 is a total ripoff. It’s expensive with very limited seating and an awful selection of complimentary drinks. The food is also nigh on disgusting. Save yourselves a fortune and don’t bother!!!!

Frankly, I dont think you are worth to pay for this lounge. Reasons are three:
1. Not good variety of foods for choosing;
2. Shower service is needed to pay extra;
3. No smiles for staff

Highly not recommened

This place is the biggest joke on earth. Take the time to label everything that has gluten and then only offer Greek salad to those who are celiac or gluten intolerant. Get an education. Chips and breads but no fruit. Don’t even bother to go. Shame on you.

The use of the word premium is a joke! They ran out of the only premium draft beer - Poretti and decided that bottles of carlsberg were a fair substitute - Javier the duty manager rightly refused to described carlsberg as a premium beer but wouldn’t offer anything else from the fridge as a substitute and blamed his director. The chicken curry would have been amazing except everyone had sifted the chicken out - nice soup. Save your money and go to the Tahoe and pay for good food and great beer - cheaper overall!

On entry the house was full but a section of free seats sectioned off. I asked could I sit there and was told no in a strong Indian accent. She found a single seat amongst a group of ppl travelling together and said there is a seat. They didn't want me to sit there, and I didn't want to sit there. And so began an uncomfortable experience for all. If I wanted a different seat she said stand and wait roots up to you. I didn't have much time so I sat.

The 1 place where food is available is absurdly cramped and people tripping over each other. The hot drinks are in a place that makes no sense. They should be where the cutlery are and vice versa. Also plates should be there too.

The whole setup is wrong and needs a rethink.

Food - basic, to say the least, very poor quality and some of it feels like it has been sitting out for days. I think I cracked a tooth on a croissant - seriously.

Honestly this place is a disgrace and I don't understand how @priortitypass and @americanexpress associate with it.

If you are going to pay. Try somewhere else. Anywhere else. Mc Donald's is better believe me.

This is the second time I have visited this lounge. Admittedly I have a ‘free’ pass via the Barclays Travel Plus pack (which I pay £18pm for). Anyways, this is the most grotty and overcrowded lounge I have ever come across in the uk. The fake leather covered furniture is crumbling. They put ‘reserved’ on some of the seats for some reason. On the plus side you can get a drink and something to eat at least. But it’s not worth paying for here at Heathrow T5.

I would like to commend on Your Manager Josephine for being so helpful and understanding when i went to the lounge last 18th of September. I was having a trouble to access the lounge using my membership number that time. Hence, she found a way for me to enter the lounge smoothly. I had a relaxing stay before i left hongkong going to Taiwan. She and her entire team from the check in counter to the lounge service was fab! Everyone was very helpful and warm. How i wish all lounges take care of thier passengers with a heart. This isnthe first time i experience this treaemt in Hong kong. Its worth the visit!

I am currently sitting at the Plaza 'Premium' Lounge Terminal 2. All of the poor reviews are 100% correct. The staff are incredibly rude - almost on purpose. They are unhelpful and are more interested in eating the food themselves than serving customers. The lady at reception could not speak nor apparently understand English (at an airport in the UK!). The food was tasteless and the seating area dirty - when i asked for some wipes to clean the table and seat (which was covered in food), the 'waiter' took 10 minutes and returned with a dirty cloth. Never again! £45 for 2 hours you'd be better off going into one of the restaurants at the terminal