Pinnacle Group Bewertungen 257

Contacting Pinnacle is a nightmare.. no real urgency in any matter..
However! Both housing officers Jade and David were absolutely fantastic and extremely helpful given the circumstances..
Thank you again to the both of you for your help !

The job was done really quick with great responses. Staff was earlier than expected as well

Unacceptable service. Multiple calls and emails with zero response or even acknowledgement. I simply need a copy of the buildings EWS1 certificate, and the lack of communication is now putting a property sale at risk.

Service charges TRAP / SCAM and DANGEROUSLY INCOMPETENT staff

Bought a Flat in Barking riverside in August 2025. At the time of purchase service charges were £1735 P/A however in November from nowhere there Extortion/income collection officer from PINNACLE Group started demanding £2,286.18 P/A which is £551.18 more then originally agreed on reservation agreement and started lying about it with the help of BELLWAY sales team.

I told them about the following and advise them to reconsider there demand as it does not appear to be legal and is in breach on reservation agreement unless conditions within section 7 are met however they did not care clearly because they thought they will get away with it as they must have done it before with other vulnerable people:

RESERVATION AGREEMENT & RECEIPT - SUBJECT TO CONTRACT :

7. Any changes or variations to this Reservation Agreement or to the New Home that are agreed between the Purchaser and Bellway London will be documented either in a supplemental
agreement between the Purchaser and Bellway London or in correspondence between the Purchasers legal representative and Bellway London’s legal representative.

PINNCALE staff is highly incomptant and thick and does not even have to capacity of understanding a simplest of questions. They act like a midair and does not realise that they are paid by us .

I am now taking PINNCALE to court hope fully justice will be served. Once this matter is settled , legal advice will be sought regarding criminal charges.

I will update here with the result after court case.

Nothing is ever resolved or taken seriously. Incompetent, unhelpful, useless rude staff who think everything is a joke to them. Do not disclose your personal circumstances to them either if you can help it as nothing is confidential. Housing ombudsman or legal action is the only way you will get a response from them.

Awful team

Can never get through to anyone to help you with any questions or related queries you may have.

Zeeshan - you have a cheek to display your poster and ask for people to rate you. Well I rate you 0

Do not recommend this company

We had our march out from our last SFA house. David Bruce who is located here in Catterick thoroughly checked the house for inspection standards and was told that we did a great job keeping it clean and up to standard. We had lived in our SFA housing for 2yrs and 5months. Thank you Pinnacle for your support and help.

The worse company I have ever had the displeasure to deal with serious safety issues totally ignored. Staff unhelpful.next step solicitor to deal with them unfortunately

Moved into our new quarter in Catterick on the 2nd. David Bruce was the housing officer who marched us in, he was extremely professional and approachable during our march in. He was honest about the house, and was more than helpful with regards to getting things fixed if needed. A*

David Bruce made the march in effortless was very knowledgeable and could answer all my questions great guy great service.

Professional and supportive in 14 day review, advising on all the necessary steps to take to report issues and what to look out for - very helpful. Appointed was conducted by David Bruce in Catterick.

David Bruce assisted us with move in yesterday in Catterick. Very professional, kind, super helpful with advice, provided us with all the information we needed.

Quickly working on issues and complaints.

Pinnacle handle the out of hours response to emergency calls for greensquare (my landlord). I had water streaming through 4 points in my bathroom ceiling and through the lights. Pinnacle group were useless. DANGEROUSLY INCOMPETENT. I have screenshoted my call history if you want verification multiple calls left unanswered and just rang for 58 minutes. Call back promised but never received. It's only a matter of time before their incompetence leads to serious harm or injury.

I was evicted despite paying my rent arrears in full a few days before the eviction date, after being told by the landlord that doing so would stop the eviction.

In addition, I experienced over a year without heating or hot water, along with an ongoing pest issue that was present from the start of my tenancy.

I am currently seeking clarification and a resolution regarding both the eviction and the handling of these property issues.

Made what could have been a really stressful time into something done with ease, always kept informed along the way of the application and was available at any time to answer any questions or concerns

Ongoing issues, poor communication, lack of accountability. No empathy, no understanding and no response. If your looking for a forever home with these people then avoid at all costs. You will spend hours, days and months suffering.

I submitted a transfer request over a year ago and have still had no progress or meaningful communication. It’s clear that service personnel are not treated as a priority.

The standard of accommodation is poor, and despite repeatedly emailing about ongoing issues, little has been done to resolve them. I was told a housing officer would visit to assess the property, but this never happened and there was no follow-up.

Overall, the lack of care, accountability, and support is extremely disappointing. Service personnel deserve far better than the conditions and service currently being provided.

Due to the ongoing lack of action, I am now in discussions with a local newspaper to highlight the treatment of service personnel and the conditions we are being left to live in.