Philips Bewertungen 

Ordered 2, received 1.. which was obvious because of the size and weight of package. CS absolutely useless. Only employed to fib customers off. I'm £250 out of pocket and CS says 11 working days to respond. Absolutely shocking service. No one to complain to

I want to say thank you to Marcel and whoever else was involved. I had to take my Philips TV off of the legs that it came with and onto a stand, because of my baby cousin who was staying with me for a few days. I had lost the legs when it was time to put them on and wasn't sure where to buy a replacement or if I should trust the universal ones on Amazon, as people in those reviews said they did not fit. I contacted Philips and told them the situation and that I could not find my receipt, but they simply asked for the model number and serial number and promptly ordered these legs for me & sent it to my house. Thank you for the help and it really saved the day!

Being middle-aged, I assumed Phillips were still a reliable household name. I still like their products *when they work*, but am astounded at how poor their customer services/contact is when there is an issue. Basically, don't know their product and offer no solution, other than "return it to Amazon", case closed.

Suffice to say, I will probably avoid them for any products that could have a technical issue in future. Toasters and kettles should be ok.

I've also just noticed my generous 3-star rating is an outlier, with their rating currently less than half!

I bought a Philips LED 100W LED bulb in November, just 8 months later it's failed. These bulbs are supposed to be a premium product.

I contacted Philips via their business WhatsApp to arrange return, here's the conversation:

"Hello, I have a failed bulb that was purchased on Amazon 17-11-25. How can I return it?

[09:18, 08/07/2026] Philips Lighting: Before we proceed, kindly review our Privacy, Policy and Terms at the following link: link removed

[09:18, 08/07/2026] Philips Lighting: Welcome to Philips! How can I assist you today?

[09:19, 08/07/2026] Anders: Hi, I have a warranty claim to make, see above.

[09:19, 08/07/2026] Philips Lighting: Welcome to Philips! How can I assist you today?

[09:20, 08/07/2026] Anders: See above

[09:20, 08/07/2026] Philips Lighting: Welcome to Philips! How can I assist you today?

[09:22, 08/07/2026] Anders: See above

[09:22, 08/07/2026] Philips Lighting: Welcome to Philips! How can I assist you today?

[09:23, 08/07/2026] Anders: See above

[09:23, 08/07/2026] Philips Lighting: Welcome to Philips! How can I assist you today?

[09:28, 08/07/2026] Anders: Won't be buying any Philips products again. A copy of this conversation will be uploaded to forums / review sites so others know what to expect when buying Philips."

Its really not worth a penny. Battery is very weak,heavy for a woman and bigger problem is the floor is stay very wet. Need more than 30 mins to dry up. In a busy household is just imspossible. Im absolutely disappointed. If i still have the box i would return it. I want Philips to rethink the whole mop ,because in that moment i feel scammed.

I always seem to get the same woman answering my call. I have never yet been able to finish a sentence without her talking over me. I dread having to call. My health authority (Lincolnshire), changed from Vivisol (who were excellent), to Philips earlier this year - no doubt due to cost. Hence a vastly reduced standard of care.

Good lord, I think I've found the worst front end technology and customer service in the world? From a tech company!

Philips please reach out to me, you need help

I assumed buying directly from Philips would be a more reputable, easier and smoother experience. That was wrong. I suggest anyone interested in Philips items never purchases them through Versuni or Philips Home Appliances. Overall, customer service and aftersales is extremely poor. Promised resolutions and refunds do not get actioned. You're left continuously chasing things up. There is zero generosity or interest at customer retention on their part. They do absolutely nothing to make you feel better as a customer.

I spent over £150 on fans, one was delivered with warped black plastic and scratched. After alerting customer service to this on Live Chat, they considered it a 'minor cosmetic defect' and tried to offer me a 15% voucher off my next purchase? Shocking. After repeated attempts to resolve this without returning the item, I finally had agreed a £10 partial-refund. I provided all requested photographs and serial numbers, and received an email saying the £10 refund had been processed, with payment expected in 5 days. It's now 24 days later and, you guessed it, no refund. I have since emailed Philips Home Appliances four times over the last few weeks and, silence - no reply.

Secondly, I purchased another Pedestal Fan 2000 which worked only on settings 1 and 2 - and when the third speed was selected it just powered off entirely. The front 'PHILIPS' logo was also badly scratched. I purchased this item in the sale at £51. On alerting customer service of the defects, they suggested I could only have it repaired by a technician or return it (as I was within my 30 day refund time). I was surprised that no replacement would be offered at all. The item has since increased in price to over £70, meaning if I was to re-purchase it would cost me £20 more AND I'll have had the hassle of receiving and returning the defective one. I asked if Philips would kindly honour the previous paid price (as it's not my fault at all the item arrived defective) and they rather rudely refused, and kept repeatedly saying "we've told you all we can do" sticking firm with only a repair or return/refund.

My coffee machine has broken being less than a year old. Philips want to repair the item rather than replace it, which involves me going out to purchase bubble wrap to package the machine in, then trying to purchase a box big enough to fit the machine in - so they can arrange for dpd to collect it.

I think this is a shocking process for a machine of this size. I don’t think Phillips should be expecting customers to package large items, and I’m concerned about the item being damaged more in transit too.

This was the only option offered by Phillips. Not good enough.

I bought a Philips coffee machine 6 months ago from John Lewis and the milk container broke. I contacted John Lewis who said they could replace the whole thing. I thought this would be a waste so asked for parts only. I called Philips customer support on 10 June and was assured that after sending photos of the broken item, invoice and my address I’d be sent a replacement milk container. It’s been 8 days and I haven’t heard back so called today to be told I needed to send another photo of the product label? I’ve checked through emails sent to me and there was no mention of this. I’ve tried being a conscious person by not replacing the full thing but maybe I should’ve just gone ahead and gotten a brand new coffee machine. This is absolutely ridiculous. Emails are not responded to. I’ve been told a new container has been shipped but if I don’t receive by next week I will be replacing the whole thing.

Bought an item which was suppose to be 1-3 working days delivery. It’s 3 weeks now and nothing received.

Have tried contacting customer services and it's a complete waste of time. No reply and live chat is useless, never anybody there.

Wow, what an experience? Total lack of customer service! messed about for 5 days. Trying to return an item after four days of use, it having a 30 day money back guarantee it is as if they were trying to dodge the issue-twice I was told that DPD would come to collect. I even had an email confirming this from them and then when I rang to ask them where they were and why haven’t they turned up. They said they hadn’t initiated the return and no one was coming to collect and I should contact DPD myself 🤣 which I told them was crazy. Finally I got through again today they tried to fob me off again and again, I then told them I was recording the call and I was also on a WhatsApp message and was going to send the transcript to the head office. I was in informed I wasn’t allowed to record the call yet they were to 🥴to which I just laughed they then said UPS will be collecting and that they would send me an email later today which I still haven’t had 😟total farcical. I will never buy anything of them again and to add to it the guy even sent me a form via email that I could review the service. it’s just crazy I’ve never had such bad customer service ever ridiculous.

Basically the worst website I have ever been on!!! Just wanted to amended my blade subscription oh my God! Not a hope,no functionality at all to amend or cancel just a pile of absolute rubbish messages.
Really think this company need to be investigated by trading standards.
It’s a shame you can’t give a minus figure! Did ring and spoke to their customer services, may as well have spoken to a brick wall.
Well, will continue to try and cancel my subscription as I no longer want anything to do with this company may have to put a stop on my credit card as I really would not trust them.
Anyone thinking of purchasing from Phillips have a long hard think please.

I own two ambilight tvs both under 3 years old. Had nothing but problems with them. I have had them properly repaired through Phillips and they are still useless. I will never buy another tv from Phillips!
The tvs crash constantly, even with removing all the unnecessary apps it’s a constant struggle to watch anything.

In March 2023 I purchased a Sonicare Prestige on subscription at a total cost of £299.88. I had to replace it once already as the head became loose and it made a terrible noise when I used it. As it was under warranty, I was able to exchange it. I have been woken up the last two nights in the middle of the night by the toothbrush turning itself on at random and not turning off again, very noisy and annoying. Being as it is now out of warranty, there's nothing I can do except hope it runs its battery down soon and shuts up so I can take it to the tip in peace. I understand the warranty terms but even so, I feel when you're spending £300 on a toothbrush it should be pretty well near faultless! I'll see what customer service can do about it when they open later...

Philips Azur Steam Iron - 2600W

Bought in Feb 2023, for use by a single man. June 2026, it goes pop and trips the electrics. Obviously not the company they used to be

Pink tax on electric shavers. Went to Boots to buy a razor, found two that were almost identical both by Philips, the 3000 body groomer for body and balls, for men was priced at £49.99. For women, the lady shaver 6000 for legs, arms and intimate areas was priced at £59.99. These products both are bi-directional, have the same charging cable included, have the same battery run-time and are both waterproof. Apart from the colour and 1 extra accessory, I see no reason why the women’s shaver would be £10 more expensive.
Additionally, there was a reduction in price at their shop and I actually purchased the men’s shaver in Boots for £34.99, making the women’s version £25 more expensive. Why are Philips charging more for women’s equivalent products?

I bought my wife the Lumea 8000 series product. This comes with one attachment. I deliberately chose this as she wanted to make sure she was happy with it before buying the other attachments. Turns out they don’t sell the additional attachments and the advice
Seems to be buy a new product. Don’t waste your money on the single attachment products; pointless.

I tried to order a replacement blade but the website was confusing, not listing my product, then once I thought I had it fixed the checkout page said my postcode was not correct - It was! The chatbot was useless. poor Angelica from customer services tried to help but the ultimate advice was to clear my cache and cookies. I had to shut down and reboot my system losing a lot of info on other already open pages. Very inconvenient and time wasting.