Pets Abroad UK Bewertungen 

Andre and his team were outstanding. Super professional and knowledgeable. Sent us regular updates, assisted when there were issues with our other agent and went above and beyond. Highly recommend them.

Truly excellent staff and service. Naturally I was worried about Honey (a little Maltipoo travelling alone on a long flight to Dubai. She is very nervous even in a car.) I needn't have worried. We were met by Sophie and Dani who treated us with kindness and understanding from the start. Dani reassured me and took wonderful care of Honey all day. She sent regular updates and photos. I highly recommend Pets Abroad. Honey is now safely with her owners in Dubai and I can stop worrying.

Such a good company and very helpful, this was my second time of using Pets Abroad UK. They kept me informed of my pets journey very happy with the service they provided and would 100% recommend - many thanks to Typhanie and Remi

Andre and team have been such a great help in getting my Betsy from London to Perth via Melbourne for 10 days quarantine. The intricacies of Australian importation were stepped through and I knew the timelines and how to plan as best we could considering the quarantine booking backlog. I never felt concerned about Betsy, I was kept updated and knew she would be well looked after. She arrived yesterday and we are so so happy! I would recommend Pets Abroad to anyone who needs to move their precious cargo across the world!

Recently used them to move our two puppies from London to Toronto and after researching a few companies that had the same service I thought they were best because they offered to send you the travel crates before the trip so the pets can get used to them, which was very beneficial.

Ian was lovely to deal with and ensured that everything ran smoothly.

Would definitely recommend using them if you need travel with your pets.

I had hired the service of Pets Abroad to fly my dog from UK to India. I will be giving an honest review and it has both good & bad sides of my experience.

Wonderful part first: In terms of price, they are a lot affordable. They delivered the crate to my home within days of signing up. Even though the crate arrived broken, they promised to replace it and kept their promise. They had patiently answered all my queries and helped to arrange pre-DEFRA & final DEFRA appointment at my local vet clinic which helped me save a lot of time & trouble travelling 1.5 hours to their office otherwise. They are knowledgeable & made sure the paperworks are all in place. They also helped to rearrange everything when I & my dog ended up missing flight due to an unexpected traffic jam. I would like to give 5 star to their driver Sophie who was so kind, empathetic and friendly. Sending my dog for overnight boarding (for next day's flight) knowing its his first flight trip, seeing my dog crying while putting him in the van was all very difficult moment for me but Sophie's words reassured me. I had the chance to visit their kennel & it was a beautiful place with good facility. They also said my dog settled in well & told me I can visit him if I wish. They also thoughtfully changed his plastic water bowl to a metal one as my dog broke the plastic earlier. Next day after my dog was checked in, they kindly sent me his picture which was so helpful to calm my own mind.

Sadly, I still have to point out drawbacks which I experienced: From the picture they sent, which was taken after my dog's check in at airport, I realised that the water bowl was not filled & the cork attached was facing away from the bowl & this means the bowl cannot be refilled. This is an unforgivable mistake as it could have put my dog's life at risk as it was 10+ hours of journey. Luckily I noticed this in time & informed them & someone had fixed it later.

While booking my dog's flight, they were going to book 30 hour flight (with 19hrs transit in Doha) with Qatar Airways. Luckily I had heard from somebody else about the 10 hour direct flight of British Airways. They enquired for BA flight only after I requested them to. Knowing very well how stressful a flight journey can be for dogs, it's disappointing & surprising that they didn't take the initiative to look for a short flight until I requested them to!

When we missed our first flight, they said they will book another one which will be flying a day after. I told them to go ahead and was thinking I will be getting a confirmation soon. After few hours of wait, only when I checked with them again for an update did they say it will take 24 hours for the airlines to respond. While the time frame is not in their hands, they should have informed me this earlier as I had lots of other things to plan & arrange accordingly. Next day morning, I admit I had to be cheeky and texted them around 7am to see if they heard from airlines and this was because we had to rearrange paperworks from India & due to time zone differences, we had very little time in hand and hence the cheekiness. Also, once paperwork is sorted, I had million other things to re-arrange which was a very stressful time for me as I could not afford to postpone the journey due to my family member being seriously ill. Despite having explained my situation already, I still had to wait for 2.5 hours to get any single reply from them. Meanwhile I rang them once but my call was disconnected without any text reply which was very rude. When I received their reply after 2.5 hours, there was no apology & I was accused of complaining and said there was a good reason if they were unable to pick my call, which sounded very rude!! I agree they may have million other things going on at the same time and I would have understood if they had made an apology & politely explained how busy they are. But instead, all I received was a rude reply & they were trying to defend themselves by accusing me which was extremely unprofessional! It definitely added to my stress & made my day worse!

Can't recommend highly enough!!
Felipe took care of every detail and made our transition abroad completely stress free!
2 happy cats and 2 happy dogs and 1 very happy owner!!!!!

I highly recommend Pets Abroad Uk, the service is outstanding. From the initial communication to finalising all the arrangement in transporting our two dogs from London to Brasil was impeccable. The professionalism shown from our contact Felipe made this very stressful process (especially during Covid-19) much easier to handle. Our boys arrive safe and well. Thank you so much for everything.

Amazing, friendly helpful. They were heads above other companies in being helpful and easy to work with.

I could not recommend them enough. In the middle of COVID crazy, with flights being cancelled everywhere they managed to get a flight from England to Costa Rica for my very dear cocker. They didn't even blink when BA cancelled the original flight and kept me in the loop as things went on. They were calm, patient understanding with all my questions. My dog arrived when and where they said he would in good health. I would definitely use them again and recommend them.

Thank you thank you thank you !!!! Andre and his team did what everyone said couldn’t be done. Being stuck in the UK due to Covid and having a snub nosed baby ( Boston terrier) we were left with no airlines that would fly our babies due to their breed. Andre and his team worked hours, negotiated with airlines and made it happen, this process for me was so easy and you have made it happen and returned my boy back to Australia. Andre has a full understanding of this industry, has multiple contacts and truly made this an easy process. Pets abroad UK I will thank you and your team forever. Oscar was safe and happy the whole way home. Anyone looking to relocate I 100% recommend Andre and his team. YOU DID IT !!!! THANK YOU!! and you can see from the photo how happy Oscar is on his stopover in Dubai.

I contacted 3 companies before choosing Pets Abroad UK. Price wise they were all equivalent by the time you factored in all the parts, but Pets Abroad was the only one that was all inclusive so no creeping costs or nasty surprises. They were also the only one to call me, walk me through the process, understand and alleviate my concerns and interested in my dog (essentially my 3rd child and I was panicking about shipping across the world and putting him in quarantine). From that moment on relocating the dog became the best part of our move. Andre set it all out for us, he took calls, texted and resolved issues even during his holiday. We dropped our dog with him the night before travel and he was well cared for, including a pre travel walk and a photo update. He checked in with us during the quarantine period and even after he was delivered to us 10 days later. The quality and care was as though they were relocating their own pet. Simply can’t recommend Pets Abroad highly enough; gold class all the way and above and beyond. Thank you Andre and the team; you have genuinely provided the most amazing service and I can not rate it highly enough.

Thanks to Andre for arranging to take Colin and Raymond from the UK to Cyprus. We were worried about taking the boys so far but Andre's professional and easy going approach was reassuring throughout the process. The travel arrangements were tailored to our requirements and the boys arrived safe and well. Colin and Raymond are enjoying life in the sun.

We used Andre and Kim to send our black lab to Australia. What a great experience this was, everything was taken care of and no questions to hard to answer. I found the service exceptional and he team at petsabroaduk went over and above to exceed our expectations. The photos of Benny cheered me up knowing he had arrived in Australia saftley and all was well. Thanks guys a fantastic job.