Petbarn Bewertungen 

Arrived at the store to get my Bichon Friese. Groomed, only to be told by the staff that the grooming salon was closed. My dog is very long in coat with her winter wool. The appointment for grooming was made 9 weeks in advance. No apology from the staff. They told me I had been sent a text to cancel the appointment so it was my fault for being there? They then added that the grooming salon is a, “seperate business and NOT Petbarn.
My poor little dog now has to wait until we can find a new groomer.
I WILL NEVER GO TO A PETBARN STORE AGAIN! Pet owners beware!

Petbarn’s Rufus & Coco clumping kitty litter is nothing more than overpriced fried noodles. And even the weight would cost less if I bought as much in the supermarket

Why they have removed top quality kitty litter is beyond me.

Shall I send them my invoices because my cats won’t use fried noodles????!!!!

I bought two pairs of wahl dog clippers from pet barn, neither of which lasted more than 10 cuts. After the first pair died, I bought a second pair on advice of the store (advised dog breed etc). This was around twice the cost of first pair. It lasted same amount of time. Pet barn will not reimburse me as it is outside warranty (12 months). They have told me to try my luck with wahl. Disappointing as have been a long standing customer. May as well have purchased online from Amazon, which is cheaper.

Called store when they opened, told me they had the product, asked for it to be set aside for me to collect that same morning. Turn up to store for them to turn around and tell me that they didn't have said product.
This has happened twice. Store isvery unreliable and have zero communication within staff. Tried to be loyal and shop locally but just cant be done anymore. Have now lost me as a customer and will sorce my product elsewhere, which is garenteed.

The attention to detail and customer service was on point they really gave me a great idea to what fish I can get and what ones are aggressive to my smaller ones they also helped us get the right products to keep our tank healthy and clean.

I purchased on August 8, a 1.8kg bag of Pure Life Natural Boost Salmon from the Rockingham Store and knowing how fussy my dog is with dry food, I asked at the time if that brand was part of the Taste Guarantee return policy to get a refund if my dog wouldn't eat it. Was told yes, as long as it was returned within 30 days and at least 3/4 of the bag remained. (Didn't know it until researching this afternoon but their policy states 45 days and at least 1/2 - 3/4 of the bag remaining). Went to return it this morning as my dog wouldn't touch it after several attempts and told by this rather arrogant salesperson who I had not seen before that Petbarn do not refund only exchange. I told him that I was told I could get a refund at the time of purchase and several years ago had received a refund when a previous dog of mine would not eat what I had purchased. He proceeded to tell me that Petbarn have never refunded and only ever exchanged and so I had no choice. I was forced to take the chicken variety of the same food as a replacement when I did not want this but wanted a refund. Quite angry and reluctantly taking it, I go to the Pet Barn online website only to find that what is stated is not what I was told at all, twice by two different salespeople. No matter what happens with this replacement food, I will be staying with Pet Stock now 100% and never buying from Petbarn again.

Pet barn uses intentionally deceptive price tags to get you to purchase items. For example i purchased 2 individual cartons of Prime yesterday. There was a large orange price tag that said $5.99. This was not the case at the register. When staff double checked the tag for me, he said that price was if you buy 24. This is INTENTIONALLY misleading. This ticket has no business being with the single cartons. There is a bulk carton of 12 and if you buy 2 of these , according to their website it equates to this price. These bulk cartons were in another section entirely and did not have this orange sticker. This is literally the 3rd time I have been deceived by the misleading labels and I will not be returning to a store that intentionally uses this type of deceit. Be up front with your prices!

I received fabulous customer service on support number Thursday 20th August.I had a problem with my order and customer rep.Tina solved the issue within a few minutes.Tina has terrific customer service skills and is a delightful young lady.she is a credit to Petbarn

Booked Tidy & bath as mainly wanted belly & private area trimmed. Supposed to also cover face trim, paw pads/nails, tail tidy. Went to check how long it would be after 1 and a half hours and was old it would be another 1 - 1 1/2 hours.
Result not much taken off on belly or private areas, even though I checked & requested short before I left.
$90.
Full groom is $120
What a waste.

Zero stars. As a former employee I was misslead and told I'd earn money on an incentive program. They never paid me, despite being re assured weekly that I was earning well above revenue upon my resignation they told me I am not entitled. We are talking thousands of dollars.

I went to Midland PetBarn to buy Hill’s Feline Digestive Care for my sick cat after my vet recommended a digestive support diet. Staff member, Nadiah had already started ringing up the tins, but when I asked about Hill’s Onc Care, her tone shifted and she told me she couldn’t sell me the Digestive Care food without a vet referral. I’ve bought similar diets before with no issue, so the sudden change and the condescending way it was delivered was really frustrating.

I needed the food urgently, so I went to a nearby competitor and bought the exact same product immediately, no referral required.

The inconsistency between stores and the way the situation was handled made this a very disappointing experience.

I just wanted to acknowledge the absolutely amazing service I received from Aaron at the Robina store recently. We were very nervous getting our first puppy, and he went above and beyond to put our minds at ease. He was incredibly kind, patient, and knowledgeable — offering helpful tips, suggesting puppy school, and walking us through the products we’d need as new puppy owners. His support genuinely made such a difference for us. I cannot thank him enough for helping us feel confident and excited on this new journey. He is a credit to your team, and I wanted to make sure his wonderful service was acknowledged.

They have a deal buy 1 and get 1 1/2 price on very brand of dog treats but you can't mix n match . How ridiculous. I just walked out. Even the staff said it was stupid. Lol

I had made an innocent observation about a product I was about to purchase at the Mornington store. The junior salesperson wasn't sure of the answer and asked the senior salesperson. She didn't listen (and was clearly tired) but she misinterpreted my comment. Her attitude was awful and when I commented on this, she responded with rudeness.
I've met her before and found her most helpful so I was quite shocked by her behaviour. Whatever was eating at her at that moment, she took out on me. Listening is a great skill which she seemed to lack.
I won't return to Petbarn again. I never forget rude behaviour.

The same day delivery and range of natural options is great. However, its extremely disappointing that the price of good quality natural pets foods has exploded, do you want us to feed our pets cheap food and make them sick? I usually by the 1kg of Ziwi dry for cats, this 1 product's price has risen by more then $15 in the last few years, and yet I managed to find the exact same product for $13 cheaper. Do you just not care about your loyal customers? I never thought to look elsewhere as they used to be fairly priced, think it is time to find a new pet supplier. Shame

Extremely disappointed with the customer service I received from Amelia. I was told I had "no-showed" for a grooming appointment and would now have to prepay all future bookings, yet nobody attempted to contact me until more than three hours after my supposed appointment. Had Amelia or anyone from the salon called shortly after 9:00 am, I could have brought Luna in immediately.

During the call, Amelia also claimed I had previous "no-shows" at the Gosford salon—a salon I have never visited. She then advised there were multiple customer accounts under my name, raising serious concerns about the accuracy of their booking system and customer records.
To make matters worse, Amelia provided contradictory information about a manager's availability and previous appointment cancellations. This isn't the first communication issue I've experienced with this salon, and it appears there are ongoing problems with both their booking system and customer service.

I have no issue with prepaying for appointments, but I do expect staff to investigate potential administrative errors before blaming customers. Instead, I was made to feel at fault despite clear concerns about the salon's own records and communication.

Unfortunately, this experience has completely eroded my confidence in the salon, and I'll be taking my business elsewhere.

We bring our dog Max usually to pet barn just for a nail clip. Today July 6th, we were turned away because our pup who is only 9 months old barked at other dogs and those dogs barked at our dog. The lady behind the pet grooming counter told us we would have to bring our dog to a vet. If this is the case she shouldn't work there because dogs bark at dogs and she should turn all dogs away even for grooming. I will never go there again for anything. She alone lost my bussiness for pet barn today.

My cavoodle was a complete wreck after going to groomer at Pet Barn Rothwell
She has nicks on her ears and bum and is shaking her head all the time and irritated skin on her body
Had to take to vet for relief
Would not recommend this groomer at all

I would like to thank Zoe and the entire team for making both Carmy and me feel so welcome. Their customer service is outstanding — friendly, warm, and genuinely caring.Carmy came in for a full groom and was styled beautifully in a teddy‑bear cut. Her nails were trimmed perfectly and look healthy. She walked out looking and feeling amazing.I highly recommend Zoe and Chloe to anyone looking for groomers who truly care about your fur babies and deliver exceptional results.

🚨 Deeply negative experience for a first-time puppy owner. Completely shattered my trust. 🚨
As a brand new puppy owner, I was incredibly excited to start my pet parenting journey with Petbarn. Instead, this has turned into a deeply negative, frustrating experience that has completely turned me off from ever shopping here again.
I recently joined the Royal Canin Healthy Pets Club and received a precious, one-time-use 40% off puppy voucher. The terms clearly state that this voucher is valid at Petbarn, Pet Circle, and Budget Pet Products. Trusting that Petbarn would be a fair partner for my dog's life, I used it here to bulk-buy a 6-month supply of food.
What a massive mistake. Petbarn’s baseline RRP is up to 25% more expensive than major competitors like Pet Circle or Budget Pet Products that are also discount applicable stores from Royal Canin AU.
Because Petbarn inflates their base prices so high compared to the online market, the 40% discount became a complete illusion. I saved virtually nothing compared to regular market rates. The absolute worst part is that I completely wasted my valuable, official Royal Canin welcome voucher here, which is now gone forever. I could have redeemed this at Pet Circle or Budget Pet Products for genuine, massive savings.
This has left an incredibly bitter taste in my mouth. I thought Petbarn would be my go-to store for my puppy's entire life, but as a first-time owner, I feel taken advantage of by this pricing trap. Unless management reviews this unfair situation and directly reaches out to make things right, I will be taking my long-term business and my dog's lifetime spending entirely to their competitors. New owners, look at Pet Circle or Budget Pet instead!