Personalise.co.uk Bewertungen 

170
•
TrustScore 2 von 5

2,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I ordered an item for 7.99 on the 15th of September and paid 8.95 NEXT DAY delivery guaranteed. To everyone’s surprise I still haven’t received this item. I needed it for the 18th for sentimental reas... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Absolutely shocking service! Ordered four personalised stocking within two hours received an email informing me my items where no longer in stock and I will be refunded... two weeks later I still have... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I was unfortunate enough to have an error made by the printing company with my personalised album. After using the aftercare service on the website I received call straight away from a lovely lady cal... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Ordered a personalised book, fly sheet is the personalised part, ordered as close of business, realised when I screenshot the order I had a mistake. Customer contact form wasnt working, so found emai... Mehr ansehen

Unternehmensdetails

  1. Geschenkeladen

Vom Unternehmen geschrieben

About Personalise.co.uk As you may have realised from our websites name we love personalised gifts and we've built our business up all around personalising products, when you personalise a gift it shows that you have put that extra thought into buying a present for someone.


Kontaktinformationen

2,0

Mangelhaft

TrustScore 2 von 5

170 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2,0

Alle Bewertungen

(170)

5 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

I have purchased a personalised frame…

I have purchased a personalised frame and I have not received a confirmation email. The delivery is 2-3 days it’s been 5 days now so as I don’t have a confirmation email and no reference or anything I cannot even check it! I have no idea if I’ll ever receive my order. The thing is that the money was immediately deducted from my account???

13. August 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hi Alexandra,

I'm sorry to hear the service wasn't up to your expectations. I have resent your confirmation email. Please contact us at help@sixty.co.uk if you still haven't received this.

I can also see you ordered on the 10th of August and the order was dispatched on August 12 via Royal Mail. We intend to provide flawless service each and every time an order is placed, however, due to the current social distancing guidelines some delays may occur. Thank you for your patience.

Bewertet mit 5 von 5 Sternen

Quality personalised photo album

Although I only ordered a photo album 2 days before I emailed them to ask if they had a delivery date as it was for a present. I had a reply within the hour and was told it had been despatched , however it arrived that day and I was thrilled with it , good quality personalised album and excellent customer service.

3. August 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hi Susan,

Thank you for your positive comments. We are glad your experience went smoothly with personalise.co.uk :)

Bewertet mit 5 von 5 Sternen

No doubt who’s chair it is now

Purchased a personalised cushion as a birthday gift to go along with a chair that I brought already . Very happy , good quality ,came quickly and great value . The gold name really ‘pops’ against the black . Made a special birthday gift extra special . Thank you

3. August 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hi Mae,

We're so happy to hear you're pleased with the product you purchased. Thank you for your glowing review :)

Bewertet mit 5 von 5 Sternen

Great choice and quality products

Easy to order, great choice of items. Perfect gifts for special occasions, fast delivery. Definitely recommend.

31. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hi Jackie,

Thanks for taking the time to offer your feedback! We're happy to hear you're pleased with the products you ordered.

Bewertet mit 5 von 5 Sternen

Great product quality

Great product quality, got delivered within a week. Although there was no confirmation email and the confirmation page had an error on the personalization, a quick email to customer service acknowledged the error and fixed it. Overall very happy.

28. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hi Imran,

We are sorry to hear you've encountered difficulties when placing the order. It's great, however, that our customer service agents have been able to assist you and sort this out for you. We really appreciate your feedback - Thanks!

Bewertet mit 5 von 5 Sternen

Great personalised keepsake

Great personalised keepsake for my step daughter who has graduated.
Easy to order, reasonably priced and quick dispatch. The only downside is I did not have any tracking information so had no idea when it was dispatched or delivered. Would recommend

27. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hi Jane,

Many thanks for leaving your positive review and comments.
We strive to make all our customers' shopping experience as smooth as possible. Your comments are taken on board and something we look to make better in the future :)

Bewertet mit 5 von 5 Sternen

Very impressed

I was very impressed at the ease of ordering, the quality of the baubles was unbelievable. The speed in which they arrived was brilliant and the packaging was very good

27. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hello,

Thank you for taking the time to leave your feedback regarding your recent purchase. It’s great to know that you were happy with the product & service you received!

Bewertet mit 1 von 5 Sternen

Absolute joke I placed my order or on…

Absolute joke I placed my order on sunday 19th July and I have had no follow up email since.
God knows if it’s coming or even when. Have contacted customer service and haven’t even heard back. Was my 1st time ordering with these and I will never again.

24. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hi Megan,

Thank you for your review.

We have looked into your order and can see your order was dispatched for delivery on 22nd July and was successfully delivered on 25th July.

Bewertet mit 5 von 5 Sternen

Very easy to use for…

This company was very easy to use for somebody like me who hasn't had great luck with online shopping. Delivered with speed & lotsa info on the delivery too. Very reasuring

24. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hi Tracy,

Thanks for using personalise.co.uk. We are really pleased to hear that you are happy with the service we've provided. Thanks for taking the time to leave your valued feedback! :)

Bewertet mit 1 von 5 Sternen

I would rate them negative stars if I…

I would rate them negative stars if I could! I placed an order on 7th July and not only has it not arrived, every email I send I receive one back saying they will get back to me in two days and I hear nothing! Do not use them.

21. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hi Nilly,

Thank you for your review.

We can see your order was dispatched for delivery yesterday 20th July and will be delivered by Royal Mail between 2-3 days.

Please accept my sincerest apologies for any inconvenience this may have caused you.

Bewertet mit 1 von 5 Sternen

Terrible Customer Service and Communication!

I am extremely disappointed with the communication and service I have received. I ordered a personalised memory box more than a week ago and have not had any confirmation or information regarding my order. The money was taken from my account immediately despite having no confirmation. I have tried to contact the customer services team several times and have received nothing back other than to check my junk/spam. This was a very personal gift for a child in my school who has recently lost a parent. I am very upset with the experience I have had and will not be using this website again. I have still not received the item or had any communication regarding my order (I don’t even know if it has been confirmed!) What a shame when I can see that others have had a completely different experience. Now, I will have to do a home visit without this gift. I will expect a follow up to this review and the several emails I have sent. As a paying customer, I would have expected at least a confirmation email or some information as to whether or not my order is out for delivery. If I had known I would have this awful experience, I would have used a more trusted website.

21. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hi Charlotte,

I'm sorry to hear about the issues you've experienced regarding your order. I can see in our system that our customer services have been trying to contact you via email and phone to investigate and discuss this further.
Please get in touch with our advisors via help@sixty.co.uk as we would appreciate the opportunity to sort this out for you.

Bewertet mit 5 von 5 Sternen

A TIMELY PRESENT FOR TWO

I purchased two personalised Teapot Clocks for my friends who had recently retired. Both friends loved their presents and were delighted by their individuality. Lots of choice, great ideas and attractive prices make this company highly recommended.

20. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hi Doreen,

We are so pleased to hear you were happy with the products you ordered for your friends. It's lovely to know you'd recommend us.

Bewertet mit 2 von 5 Sternen

Lovely item, awful customer service…

I ordered a keyring for my daughter's birthday. Still hadn't received after 3 weeks. Emailed customer service. Had a reply but not a very nice tone to the email. After 3 emails it turned out that it was my fault for not paying more for postage! They wanted me to contact my local sorting office to see where the item was. Not once did she apologise and offer any helpful or consoling advice. I know it's not their fault, royal mail is having issues, but an obligatory "we are very sorry and we will try and sort it out, just wait a few more days" etc goes a long way to placating stressed customers!
I eventually got the item today and it is beautiful, but I am loathe to use them again because their customer service is severely lacking in every way.

19. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hi Dawn,

We always aim to deliver a great experience. We are gutted when we miss the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again in the future.

Bewertet mit 5 von 5 Sternen

Easy to place order

Easy to place order, really fast delivery, excellent quality item and lovely personalisation. Would highly recommend.

14. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hi Tracey,

We are so pleased to hear you are happy with the service and product you received! Thank you for your valued review.

Bewertet mit 5 von 5 Sternen

Personalised Graduation Pint Glass

I ordered a Personalised pint glass for a graduation present . It was really easy to do , a speedy delivery and communications were good. I was delighted with the end product. A good quality gift.

11. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hello,

Thank you for taking the time to offer your much-appreciated feedback :)

Bewertet mit 5 von 5 Sternen

Perfect

Fabulous item and great delivery time. Perfect service.

8. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hi Karen,

We are so pleased to hear you are happy with the service and product you received.

Bewertet mit 5 von 5 Sternen

Great Website

Ordered a personalised glass item from here and it was amazing! I only ordered on Sunday and expected to wait 5-8 working days to recieve it but it came within 4 working days. Super fast delivery and very easy to use. Item was exactly how it was described. Happy customer. Only downside is you have no idea when delivery will happen.

2. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Personalise.co.uk

Hi Sabaah,

It’s wonderful to hear you are so pleased with the service you received. Thank you for your great review and comments.

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