Pcoptimum Bewertungen 351

All good until you need help. Then you call. Then you are being force fed advertising for the card and the app for 6 minutes on your dime before they even place you in the waiting loop, keep interrupting the loop countless times for more advertising, and when that finally stops. 10 min in, they'll tell you how important your call is. The one thing you won't hear is whether its 15 min or 5 hours on hold. So.... i am out. C a n c e l!

First and last online purchase pc op never got my points 50000 deal posted spend 150 get 50000 points now 14 emails later still trying to get my points I will not give up

50,000 points were redeemed from my account from another province about a week ago. I don’t know who did this but I have been trying to get my points back and have been unable to contact anyone, been on hold for outrageous amounts of time, always resulting in me being randomly hung up on. This is extremely unprofessional, I was basically robbed and these people don’t have the customer service abilities to connect me to a human for a week straight. I just want my account secure and my points back.

Cette carte ne sert à rien. On a beau passer la carte à chaque achat, le solde de points ne monte pas du tout. Il faut acheter des produits bien précis pour avoir des points mais, soit ce sont des choses dont nous n'avons pas besoin, soit on trouve moins cher (sans point) dans une autre marque. Bref, aucun intérêt à continuer d'utiliser la carte. BELLE INUTILITÉ ET AUCUNE FIDÉLISATION...

worst rewards program ever - have accumulated $100 worth on points and with zero notice or explanation my account has been blocked from redeeming

oddly they still allow me to earn

complete scam

My PC optimum card does no collect points and I lost over 100k points with no way of recovering. Worst points program I have

Trying to link a PC Financial MC won't let me do it .. Tried the chat option says I need to call to speak to a live agent . When I tried this week I get its 1.5 hrs wait times to speak to live person and by that time you get hung up on and you never really truelly speak to anyone so problems never really get resolved .. May cancel my MC and move on to another card just for the lack of customer service . It alike they have one person for all these calls! And can't resolve issues on chat cause of privacy and security issues 😒

Waiting an hour to talk to someone and they hung up on me and never called back??? The discussion was cordial and respectful, but this happened twice. Are employees told to do so? hmmm...

I was forced to give a 1 star rating in order to continue. I would give negative stars if that were possible. While I am still able to earn PC Optimum points, for some inexplicable reason, which coincided with me upgrading from PC Financial Mastercard to PC Financial World Mastercard, I am unable to redeem PC Optimum points. I have had a few “case numbers”, have had my “case” escalated to a “specialist” but NO response from “specialist” and NO resolution to this issue. Seems like a very poorly run operation. And forget phoning for assistance as it’s simply an exercise in further frustration.

This card used to be good a couple of years ago, now you don’t get points and the headache you get I don’t think it is a good program and for just being pushed around I will check a way to not have to deal with this company anymore

Try to imagine the worse, useless and complexe fidelity card, then imagine something worse, thats the pc optimum

Horrible experience with my account being frozen for unclear reason without notifying me! While trying to resolve the issue, I was forced to wait on the phone for the next "available" representative for 1.5 (!) hour... finally was promised that a supervisor would call me within 24 hours and needless to say nobody got in touch. Sent a PM via FB messenger, received another "confirmation" of my case being escalated and a promise to hear back from the support team - silence... Missed the points redemption event I was waiting for, and now not even sure if someone will look into the problem PC Optimum created themselves. Outrageous!

Too bad you can't give a negative rating. % calls later and problem still not solved. Just called waited 55 minutes only for the representative to answer a phone with back ground talking. She tells me she is having technical difficulties and says she is putting me back in the queue for next available person. It takes me back to step 1 and I have to go through all the automated choices, guess what another 55 minute wait. What horrible service.

this review isn't for PC Optimum so much as it is for the PC health app, which has become a complete waste of time & a clear indicator of how greedy & corrupt this company is. What happened to the 1000 points awarded as bonuses????? What happened to the 500 point "programs"???? Now everytime program awards only 100 points. I refuse to get your garbage credit card & I rarely shop @ your overpriced stores so my point accumulation is nearly non-existent. Thank you RCSS, for terrible service & continuing to make it harder for your customers

I have $112 points and i want to redeem my points and i can’t redeem it, so shoppers store told me to call them and when i called them they said they are suspecting suspicious thing going on with my account which was a lie. So they told me i have to wait for 10 days day and they will fix my pc optimum account so i can redeem it, and i have wait for the 10 business days have passed already and when i call and tell them the 10 business day have passed already, they are saying i have to wait for the specialist to get back to me and nobody is getting back to me, and always giving me different stories when i call. This pupils are lies and theifs. I don’t recommend anyone to use pc optimum because they will try and steal your points. They are theifs.

Worst and cruel and disgusting customer service ever. Like literally they are scammer. Pc is biggest non talented Scammer, they dont even know how to scam properly, atleast please learn to scam and then scam please.

I have been a PC Optimum customer for 10 years. If I could give this app/service a -4 I certainly would. Can't login in to get the offers or points that I have for over 3 weeks...called and was on hold for over 45 mins. No customer service. Can't delete the app either. Makes me wonder what's really going on and what kind of info they are keeping on me and other customers. More risks than benefits...Don't bother with this one there are plenty of other apps

Worst customer service you can ever get
The worst customer service I ever got was from PC. I got my mastercard in may because there was a 100k points offer and I was looking for a mastercard as well. I activated my card on 22nd may and made my first transaction the same day at a Esso gas station and after that I contacted customer service at least 10 times regarding the bonus points that I made a transaction and when will I get the points and everyone told me to just wait, I asked again and again that do I need to fulfil any other conditions to get those points and again everyone told me to wait for 4-6 weeks and didn't tell me that my transaction at Esso wony count, now after more than 3 months I didn't receive any points and got to know that the transaction I made doesn't count and its my mistake.
Like after asking again and again about everything nobody told me or explained me anything before and now you guys are telling me that I didnt met the conditions.

Thank you for the worst service and wasting my time in contacting you guys again and again.

I have a pc optimum card, for over 15 yrs. Load my offers every Thursday. Offers loaded are also for the app. I bought $50 worth of Gas. Did not get them. Filed a complaint still did not get the. Called pc optimum, 25min before any one answered. Still not resolved. This is not the first time, I find this happening multiple times. I’m now ready to cancel my pc master card an pc points card. I feel that there I a lot of BS and that they wanted to minipulate the customers in many ways

Pc plus chez esso mobile, une vrai joke , les points promis sont enregistrés une fois sur 3 , en magasin la carte ne scanne pas , même si tu as enregistrés sur ton appareil mobile.
C'est fini depuis 2018 je dois me battre avec eux pour des points manquants , je leurs donne mon numéro facture, la date et les articles achetés sois mes offres, mais il oublie 1 fois sur 2 de me remettre mes points et cela malgré les preuves, facture, dates . Pas fort pc plus