OUTsurance Bewertungen 

I spoke with Grace to resolve some straightforward questions regarding my windscreen cover and whether making a claim would have any impact on my premiums at renewal.

Unfortunately, I was unable to get a clear or definitive answer. While I was told that the windscreen was covered under my policy, Grace could not explain what, if any, impact making a claim would have on my renewal premium.

As a result, I was left without the information I needed to make an informed decision and ultimately had to resolve the issue outside of the insurance policy I had taken out with you.

I find this particularly disappointing, as these were relatively simple questions that I would reasonably expect my insurer to be able to answer clearly. I would appreciate an explanation as to why I was unable to receive a straightforward answer and why I was effectively left having to deal with the issue independently.

If you are looking for vehicle insurance, I would strongly advise you to think twice before choosing OUTsurance.

Trust me when I say that dealing with them has been an incredibly frustrating and disappointing experience. I was involved in an accident over a month ago, and to date, very little has been done to get my vehicle repaired.

I have been sent from pillar to post, dealing with different quotes and receiving conflicting information. I was also told that a rental vehicle was not included in my policy, despite the fact that it is included.

I pay approximately R3,000 per month for my vehicle insurance, yet my excess is a staggering R26,500.

The most frustrating part is not only the money - it is the constant back-and-forth, lack of clear communication, and having to continuously chase for answers after faithfully paying my premiums every month.

This is only the short version of the story, because there is a lot more that has happened during this entire process.

As a highly frustrated customer, I can honestly say that I would not recommend OUTsurance to anyone based on my experience. When you pay substantial premiums every month, you expect your insurer to be there when you actually need them. Unfortunately, that has not been my experience.

To make matters even worse, I have now been trying to cancel my policy for the past two hours and I am still waiting for a callback. How is this acceptable? How is this treatment fair?

I would also like to know where I can escalate this matter further, as I am extremely disappointed with the service and the way my claim has been handled.

Think very carefully about your options before signing up with OUTsurance.

I spent roughly 10–15 minutes going through a lengthy quote process, including completing forms and speaking to a consultant, only to receive a quote of around R5,000 per month, which was completely uncompetitive compared with other quotes I had already received.

What made the experience worse was the consultant advising me not to obtain insurance quotes before applying for vehicle finance, which I found confusing and unhelpful in the context of simply trying to compare insurance costs.

The call then ended abruptly without even a proper goodbye.

I understand that insurers price risk differently and I am not criticising OUTsurance simply because the premium was high. My issue is with the overall customer experience: a time-consuming process, an impractical outcome, questionable/unsolicited advice, and an unnecessarily abrupt ending to the call (which I received from 012 749 5030).

Unfortunately, based on this experience, I would not be inclined to continue with, or recommend OUTsurance.

I just want to say thank you to OUTsurance for not trying to contact me more than the two times I was unable to answer my phone.

I work in the field all day and I’m not sitting in an office next to my phone waiting for calls. I work from around 7am to 6pm and I’m often unable to answer my phone while I’m working.

I submitted a claim and provided all the information and documentation that was requested. I also specifically requested that everything regarding the claim be handled via email, as I’m not always available to answer my phone during working hours.

Now, because I missed two calls, I’m expected to phone OUTsurance myself just so we can discuss my claim.

Perhaps instead of giving up after two unanswered calls, you could try calling again, or simply communicate via email as I requested. I’m more than happy to discuss the claim and provide anything else that may be needed — I just can’t always answer my phone while I’m out working.

My request is simple: please continue processing my claim and contact me via email regarding any outstanding information or questions. If a phone call is genuinely required, please keep trying to contact me rather than expecting me to chase up

Dishonest business. Doubled the market value of my car to ask higher premium. Same happend to another family member. Their call center is a nightmare. Busy changing to another insurance and they are forcing you to cancel by phone instead of email, as all other legit companies do. I also don‘t trust the recently good rating they reflect on google and hellopeter. Maybe Outsurance employees are asked to leave dishonest positive reviews by the hour. Check the 1 star reviews for the truth. No one in my social circle and family has anything good to say about Outsurance. They used to be good in the earlier days…

My Father in law passed away and his vehicle was insured through Outsurance. I called to move the Insurance to my name and was asked to send the death certificate, which I immediately did. I did not hear back from Outsurance and insured the vehicle elsewhere. They took the debit order from my deceased FIL’s account. I called Customer service who said the Manager that I sent the email to is not in yet but they will call me within an hour. I am still waiting for a return call and they just took the debit order again. How pathetic is that????

Extremely Disappointing Service from OUTsurance Business

After being a loyal OUTsurance client for approximately 15 years, I am extremely disappointed by the way my business has been treated.

I recently moved my business to larger premises. Instead of supporting me through this transition, OUTsurance sent a surveyor who, in my opinion, appeared inexperienced and did not properly understand my business or the premises. Following this inspection, OUTsurance cancelled my policy instead of discussing the concerns with me and giving me a fair opportunity to address them.

Despite writing to different departments and asking for assistance, I have received no meaningful response or proper resolution.

OUTsurance advertises how they “go the extra mile” for businesses, but my personal experience has been the complete opposite. After 15 years of loyalty, I expected professional service, clear communication and a fair opportunity to correct any concerns—not cancellation and silence.

I strongly advise other business owners to carefully consider whether OUTsurance Business will support them when their circumstances change. Advertising promises mean very little when loyal clients are treated this way.

No issues at all whether its household,car or pet insurance.
Always go the extra mile and help out and understand what human interaction means.
Every single person you speak to by the end of the call you feel like you have been welcomed into a beautiful,caring family with wide open arms.
In the words of Tina Turner just "SIMPLY THE BEST,BETTER THAN ALL THE REST.."
We will be a client for life.
kind regards
The Shams

I have nothing but good things to say about OUTsurance. I’ve been a customer for more than 15 years and have my vehicle, household, building, and pet insurance with them.
The call centre is, without question, the best I’ve experienced in South Africa. The consultants are knowledgeable, cross-skilled, and always willing to go the extra mile. They regularly review my cover and premiums, and more often than not I end the call with a smile on my face—and sometimes even paying less than before.
This year I had two significant claims, and both experiences reinforced why I’ve stayed with OUTsurance for so long. The first was a vehicle accident where a taxi drove into the back of my car. The claims process was seamless, the service providers were excellent, and the claim was settled in full, apart from the excess.
The second involved an unexpected pet emergency that required surgery. Once again, the experience was outstanding. The claim was processed quickly, and the money was in my account within two days of submitting the claim, with no unnecessary questions, delays, or hassles.
Insurance is something you hope you never have to use, but when you do, that's when you discover its true value. OUTsurance has consistently delivered exceptional service, both when managing my policies and when it mattered most during claims. My recent claims experience prompted me to write this review because it is thoroughly deserved.

Do not even think of using them, gave them more than a month to make arrangements to take my vehicle in, one and a half month later it's the first I hear from them again, been a client Many years, it's over.

Please irrespective if some people say they are good, stay far far away from them.

I have been a client for 7 years and only after I had a claim was it revealed that my policy had my excess at over 6,000.00 when it should have been zero, pathetic excuses given so I have canceled my policy with Outsurance I am very disappointed with the handling of my account and said they should have been the expert to have picked up that the policy was incorrect

i have been waiting for refunds since the 1 July 2026 .at first the account number was incorrect apparently, then i had to call and follow up ,then the release button was not pressed its going for 2 days and that is the story and they keeping to it

I am extremely disappointed with the handling of my funeral claim. My loved one passed away on 27 July 2026, and I submitted my claim on 29 July 2026. It has now been a week, and I am still waiting for the claim to be finalised while my family has no money to bury our loved one. We have been given repeated delays instead of assistance. This is my third funeral claim with OUTsurance, and unfortunately, the turnaround times have consistently caused financial hardship. I warn everyone from Outsurance they will depress and frustrate you stay away Fam

When registering my claim, I felt as though I was being treated like a criminal. The consultant assisting me was extremely rude, and I am shocked at the conduct of the claims department. At the time of taking out the policy, I was not informed about the option to include accidental cover. In fact, it is unreasonable to expect clients to know that accidental cover is no longer regarded as an insurable peril.

When I explained that I could not access the portal using my ID number, the response I received was simply, “I wonder why,” with no effort made to check or assist further. My excess is equal to the cost of replacing the item, which defeats the purpose of having cover. I also have my business cover with them and I'm really nervous after this experience.

The company claims transparency when selling policies, yet their advertisements are misleading. Consumers should be cautious and ensure they read every word of the fine print before committing.

DO NOT JOIN OUTSURANCE, They won't let you go.

I emailed twice to get my policy cancelled since i sold my car.

3 phone calls later and empty promises of call backs, still they won't cancel my policy.

Reference: 154992554

Reporting them to the Ombudsman since clearly they want legal action to be taken against them.

Update:

How hard can it be to spell a clients name correctly? Shows the level of employment and whos doing your social media pages.

Pathetic, clearly no care at all.

Good morning Darren. We are very sorry to see your claims experience has been challenging! Your claim was escalated to our dispute team and a dispute manager will be in contact with you today.
Regards
The OUTsurance Team

-------------------------

Promised a call from a manager. He called once, clearly didn't know my case even though he said he did.

My car came back stripped from the mechanic lol. Mr Machimana is useless.

I've been with you for over 10 years and this is the first time I have an issue.

Why put people in places of management who can't handle it?

Useless time wasting and disgusting service. Outsurance isn't what it used to be.

Ombudsman will have to do since you choose to ghost clients and return vehicles completely stripped lol.

Do you guys not pay for the services of the assessors and mechanics?

If so, it means you've paid and accepted for this poor workmanship.

But this is an easy straight forward fix, but the human factor and lack of capable people is the issue.

Hire good people like you used to.

I have been with outsurance for almost 5 years now and have till this day not once been disappointed. The services I received is beyond excellent. Car, funeral and life insurance. Thank you!

I have been with outsurance as long as i can remember and with my last 2 claims i had the worst service imaginable. They are cutting costs it seems and the clients gets the lower end of the situation. Firstly they pay out way less than the items are worth at the cheapest and unknown service providers, then they do not even pay for the installation for these items to be professionally installed. This is left at the clients bill. Also they do not even try to listen to reason. I was a loyal customer, but unfortunately will have to look at other insurance companies for better service. When you pay your monthly instalment they do not complain but these days something happens and you need to claim they will ensure that you are worse off than before. Bad Service and Unprofessional staff.

You will get excellent service from OUTsurance while receiving a quote, and they take your money on time each month - they are very good with this.

The challenge comes in when you submit a claim - then the fine print kicks in and everything possible gets done not to pay your claim - you get treated as a criminal and get interrogated about everything.

Outsurance wanted my business for a number of years.

They sell a great pitch, I'll give them that!

Finally I relented. Biggest mistake of my life. The amount of hours my staff and I had to spend on them just to get the basics covered was unreal. No one knows what is going on.

It looks months for claims to be paid out and everything the broker "sold" was inaccurate. Hence my saying 'great pitch' - NO FOLLOW THROUGH!

I've just gone back to my previous insurers and they took the monthly debit off my account - even though they sent me (eventually) a proof of cancellation which is immediate for short term insurance I was told today... by one of the managers. When will I get this debit back into my account? R 45 000.

I'm still waiting for towing fees claimed in Nov and Dec 2025.

Its really been the most tiring and frustrating experience ever...