Original Grain Bewertungen 

I have the whiskey barrel watch and the time setting dial broke. Zero hesitation, they took care of me and sent me a replacement. Talk about customer service! In 2026, just amazing.

Customer service to my concern was dealt with quickly and professionally. I would recommend this company to all my military and non military friends …

The watches are amazing, the packaging is amazing, and my significant other and son loved it! I will be purchasing one for myself soon. Thanks so much!

I have been trying since 6/7/2026 to get an issue resolved. I purchased a watch for my husband and it doesn’t work. Original Grain has requested a video of the watch not running before they will work with me. I have made multiple attempts to send the video for some reason their system doesn’t accept a video recorded on an iPhone 16. I have sent the video by email and Dropbox as requested and no response. To require a video to document that the watch doesn’t work seems a bit much. I just want to return the useless watch and have it replaced.

I am so happy with Original Grain and the watches I have bought from them. I have purchased a few watches for myself as well as some as gifts. I have been wearing the watches I bought for myself for about 7 months now, and couldn't be more satisfied. Perfect timekeeping and absolutely stunning in design. The watches I purchased as gifts have all been well received. Additionally, I had some questions about the function of the auto winder models, and have gotten great customer service responsiveness. Keep up the great work - you have an amazing product!

One of my best customer experiences ever! I ordered a watch for my husband's birthday, he liked it but it was similar to one he already had. I completed the steps to return it, and mailed it back via USPS. The watch ended up getting lost in transit. I reached out to Original Grain support not knowing if there was much they could do to help me. The amazing Vladimir responded that they would issue a return in full. So wonderful and unexpected! They took a frustrating situation and turned it into a great customer experience. I hope to purchase another watch from them in the future, not every company handles these types of situations with such integrity and respect. Well done team!

Beautiful timepiece. Shipping issue that was my fault was corrected quickly by customer service. Very pleased overall.

Emailed customer service about my watch being damaged due to my own mistake. Exchange a few emails with David, and all the response were very helpful and quick. They got the issue resolved and I should have my new watch about 8 days from the time I sent the first email. Absolutely awesome customer service. Will be a repeat customer!

Was sent two watches. One changed the time multiple times per day while links fell out of the watchband at other times. The other watch was dead out of the box.

When trying to return the first watch, sales guy tried to get me to pay $99 for a mystery watch (special deal only for me and my trouble, but I realized it’s an offer on their site for everyone).

Absolute sleaze trash.

Just got my watch 2 days ago and I love it! Fits great and looks great! Will definitely order from them again.

I received a set if watches for my wedding anniversary and I loved them! I did have a small issue with a link in the band and their support team was quick to respond, show care to my request for help and they corrected the issue with zero fuss. I have recommended this watch company to as many people I can that compliment the watches while im out.

I've been ordering from Original Grain for probably four or five years now. I have purchased eleven of their watches so far. This experience was just as easy as the rest. There was even a little bit of special circumstances with this one. I placed my order for my Sterling Spur watch from their new American West collection. I went back to check something a couple of hours later, and the price had dropped by $50. I emailed them asking if I could get the lower price, and they immediately refunded $50 of my purchase price. They've always been very responsive on any issue i might have had. I would recommend OG to anyone looking for a great watch based on quality, design, and service. Great company to purchase from.

I purchased two watches from them. The units are absolutely beautiful. The only downfall was the bands were too small for me. I had to add a link to be able to wear them. Unlike another watch company that I had a very bad experience with, this was flawless.
I recomend them if you are a watch guy

Love the Jack Daniels watch I purchased from original grain. Very good quality and I get a lot of comments on it.

I purchased a watch AND a ring for my Husband for our anniversary the watch is great and fits perfect for him but the ring. I ordered a MENS size 12 ring. He wears a mens size 10. So I figured great that'll be a little big but there sre ring spacers and things you can buy for rings that are too big for a person but not rings that are too SMALL. Okay, so ordering a size 2 sizes too big great should work. WRONG. Not with this company. This company's rings are NOT a normal US size ring size like they say. We took the ring to a local US jeweler and the ring is a size 8. EIGHT. Not real sure how this company can confuse a size 8 for a size 12 but they did. So not only did I waste my money I also only had half of the gift I gave my Husband due to this company's sizes being no where close to correct. I will never buy from this company again.

I never received the watches I ordered and the company will not give a refund so it’s been a fight to get my money back ..Stay away from this company it’s a scam ..

I bought a watch from this company with a personalized inscription on the back. The watch arrived quickly but the inscription was completely incorrect - not a typo. It was a totally different inscription. I reached out immediately to the company. They responded quickly but then never followed through with the correction. I emailed several times to follow up and heard nothing. Unfortunately there is no phone number, so it seems I’m out of luck. Ok now have to give my husband his gift late after I pay someone to correct this massive error. Bad customer service! I will never buy from them again and will make sure everyone I know, and don’t know for that matter, is aware of what a rip off fraud this company is!

Bought a watch from the military collection with a wooden bezel. It came off a week into wearing it. Original Grain replaced it with the same watch. Wooden bezel came off again. Quit using wood as bezels.

Biggest piece of junk! No quality control whatsoever! Ordered for boyfriend’s birthday. First one they sent the hands if you mived watch- floated all over and wouldn’t keep time. Reported and they said theyd send anitger. Second one back wasnt attached and when picked up the watch face fell out?!? Asked for refund and they are making me send back. I feel they should just refund after all this hassle! NOT quality at ALL.

I received a whiskey barrel watch as a gift and wore it approximately 20 times over the next year and a half. Shortly after the warranty expired, it developed an issue where the second hand would move when the watch was shook. I contacted Original Grain to see about sending it in for repair or ordering parts. They stated they don't do repairs or sell parts, so since it was outside of the warranty period they couldn't do anything for me.