I was in such a mess trying to find the correct part for my Skoda Kodiaq. Having been quoted a large amount by the main dealer, i found these via google. Once I submitted my order they confirmed my re... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really happy with the service from Online Automotive. Ordered some parts through their website and everything was really straightforward. Customer service was great and really helpful when I nee... Mehr ansehen
I ordered a Seat Ibiza 1.4L BOSCH Rear Brake Shoe Pre-assembled which I found from putting my number plate in and seeing it was compatible for my car and they sent me a kit for a Mercedes Sprinter a... Mehr ansehen
Unternehmen hat geantwortet
I have ordered many parts for 3 different vehicles and have always received the right part. Ordering parts is easy as you can input your current car details and it will match the part to make, model... Mehr ansehen
Unternehmensdetails
- Kfz-Ersatzteilgeschäft
- Großhändler für Autozubehör
- Markt für Autoteile
- Fahrzeugzubehörgeschäft
- Schalldämpfergeschäft
Vom Unternehmen geschrieben
Massive Range Of Car Exhausts, Full Exhaust Systems, Catalytic Converters, Rear & Central Silencers, Brakes, Car Parts All At Discounted Prices! Looking for top-quality automotive parts with reliable service? At Online Automotive, we make it simple to find and order the exact components you need, ensuring a seamless experience from start to finish. Whether you're searching for replacement parts, or essential maintenance items, we offer a vast selection at competitive prices. Customer satisfaction is at the heart of everything we do. With a user-friendly website, secure transactions, and swift delivery, we strive to provide a hassle-free shopping experience. Our expert customer service team is always on hand to assist with inquiries, making sure you find the right part for your vehicle. We understand how important it is to receive the correct part quickly, which is why we prioritize fast and efficient dispatch. Many of our customers appreciate our reliable delivery service, ensuring they get back on the road without unnecessary delays. Trust is essential when shopping for car parts online, and we’re proud of our positive reviews on Trustpilot. Your feedback helps us continue providing excellent service. If you've had a great experience with Online Automotive, we’d love for you to share it on our Trustpilot page. Thank you for choosing us—your trusted online automotive partner!
Kontaktinformationen
Unit 6 Minton Business Centre, NN4 8ES, Northampton, Vereinigtes Königreich
- 01604666711
- sales@onlineautomotive.co.uk
- www.onlineautomotive.co.uk
4,2
Gut
6064 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Because I have a KW postcode but live…
Because I have a KW postcode but live on mainland UK they wanted another £20 for delivery in total £45 to deliver a £53 part so cancelled order and 3 wks later still waiting for refund
27. Juli 2026
Antwort von Online Automotive Ltd
Hi there,
We're sorry for the frustration caused.
Unfortunately, some KW postcodes attract additional courier charges, which is why the extra delivery cost was advised before dispatch. We completely understand your decision to cancel the order.
We also apologise for the delay with your refund. This should not take three weeks.
Best regards,
Online Automotive
I would strongly advise caution when…
I would strongly advise caution when ordering from this company.
I ordered a specific part for my vehicle, but a different part was supplied. The company acknowledged in writing that the original part had been changed to another item without my agreement. Unfortunately, the replacement was not suitable.
Customer service has been disappointing, and the returns process has been unnecessarily stressful and time-consuming. As a customer, I expected the company to take responsibility for supplying the wrong item and resolve the matter promptly.
Based on my experience, I would not use this company again.
3. August 2026
Ordered and delivered as stated in…
Ordered and delivered as stated in 48hrs.
Great service
Adrain
3. August 2026
Antwort von Online Automotive Ltd
Hi there,
Thanks for your review! We're glad you were happy with the helpful service and quick delivery. We appreciate your feedback!
Best regards,
Online Automotive
Over two weeks ago I cancelled an order…
Over two weeks ago I cancelled an order within an hour, before it was sent out and was assured of a refund in 5 working days. Here we are at working day 11 and despite 3 calls with Customer services, no refund has arrived
Buyer beware !!
29. Juli 2026
Bewertung ohne vorherige Einladung
Do not use these cowboys
Order rear disc pads for my car after entering the reg on their site. They even had an AI auto service call me after placing the order to confirm the reg but still sent me the incorrect pads. Had to pay a mobile tech twice to change the pads. 1st visit he pulled the old pads off only to put them back on when he discovered they were wrong, then thankfully he supplied a set a few days later from his parts supplier. Online automotive refusing to pay for the shipping to have the item returned, I paid out of pocket to send it back ..they acknowledge recieving and still haven't refunded me.. Raising a dispute now with my bank
11. Juni 2026
Antwort von Online Automotive Ltd
Hi there,
Thanks for your review!
We're glad you were happy with the fast delivery and helpful service. Thanks for choosing us!
Best regards,
Online Automotive
Really quick and easy process
Really quick and easy process! Parts arrived quickly and were perfect for my car. Made what is normally a stressful process very easy!
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Online Automotive Ltd
Hi there,
Thanks for your review!
We're glad everything was quick and easy, and that the parts arrived promptly and fitted perfectly. Thanks for choosing us!
Best regards,
Online Automotive
Quick & easy to sort out
Quick & easy to sort out, fast delivery & good quality of parts
29. Juli 2026
Antwort von Online Automotive Ltd
Hi there,
Thanks for your review!
We're glad everything was quick and easy, and that you were happy with the delivery and quality of the parts. Thanks for choosing us!
Best regards,
Online Automotive
Worse company ever!!
Worse company ever!!! don’t go there. Websites wrong, send you wrong parts then don’t hardly answer you or give you a refund. It’s been back and forth with them asking the same questions and nothing resolved. Very poor!!!!!
11. August 2026
Antwort von Online Automotive Ltd
Hi there,
Thank you for your review. We're sorry to hear you're unhappy with your experience.
We have been in contact regarding the incorrect parts and are currently waiting for confirmation on how you would like to return them. We can either arrange a collection or provide a drop-off returns label.
Once you confirm your preferred option, we can move forward with getting this resolved as quickly as possible.
Best regards,
Online Automotive
I was kept informed of my order and it…
I was kept informed of my order and it arrived before the delivery time.
30. Juli 2026
Antwort von Online Automotive Ltd
Hi there,
Thanks for your review!
We're pleased you were kept updated and that your order arrived ahead of schedule. Thanks for your feedback!
Best regards,
Online Automotive
Brought a radiator for my car said next…
Brought a radiator for my car said next day delivery took 3 days by which time had been and brought another one turns out the same one as they sent me but cheaper ! Sent radiator back been waiting 3 weeks still no money back only an email saying you’ll be notified when we give you your money back !! Stay clear of this company should have read on here first as others have had so much trouble trying to get their money back !
17. Juli 2026
Bewertung ohne vorherige Einladung
Avoid this company
Avoid this company. They send out the wrong part and then try to tell you it fits, even after they have seen a photo showing the blatantly obvious difference in size. Today when I put my reg in it couldn't even find my car, no wonder they can't get orders right. I can see previous names for this company on Company House, never a good sign for customers.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Online Automotive Ltd
Hi there,
We're sorry to hear you're unhappy with your experience.
We have been in contact with you regarding the part supplied and are currently trying to establish why the incorrect part was sent. We have requested some additional information from you to help us investigate this properly, but at the time of writing we have not yet received a response.
We are more than happy to continue working with you to identify what went wrong and get the issue resolved.
Best regards,
Online automotive
General customer service and delivery…
General customer service and delivery was good. Let down because of 2 Exhaust Rubber mounts not included in the order. After chasing this query, I was just pointed to the web page where I could order the items. After spending over £700 on my order, the least I would expect would be for me to pay the extra cost and then for the items to be shipped to me and to not incur further postage costs
30. Juli 2026
Antwort von Online Automotive Ltd
Hi there,
Thank you for your feedback, and apologies for the frustration caused regarding the exhaust rubber mounts and additional postage costs.
We understand your point, especially given the value of your order. We have passed your feedback on to the relevant team and will take this on board to help improve our service going forward.
Best regards,
Online Automotive
Customers service was top-notch
Customers service was top-notch, and the product was genuine. all fitting was correct.
6. August 2026
Antwort von Online Automotive Ltd
Hi,
Thank you for your fantastic review! We're delighted to hear you were pleased with our customer service and that you received a genuine product with the correct fitment. Your feedback means a lot to us, and we look forward to helping you again in the future.
Regards
Online Automotive
Great customer service
29. Juli 2026
Antwort von Online Automotive Ltd
Hi David
Thank you for your kind review! We're delighted to hear you received great customer service. We really appreciate your support and look forward to helping you again in the future.
Regards
Online Automotive
🤠 DO NOT USE ❌
website told me part was suitable for my car so I ordered… got no confirmation rang them about 4 days later asking for a update I expected to have received the order by now.. but they told me part doesn’t fit my car and wanted about £300 extra so I cancelled… chased them multiple times for a refund wasn’t happening had to get a refund through my bank which took weeks!
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Online Automotive Ltd
Hi James,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
Our vehicle compatibility checker is intended as a guide, and in some cases additional checks are needed to ensure the correct part is supplied. We understand how frustrating it is when this leads to delays or unexpected changes.
We're also sorry to hear about the difficulties you experienced with your refund. That's certainly not the level of service we aim to provide. We'd appreciate the opportunity to look into what happened and learn from it. If you could contact us directly with your order details at customercare@onlineautomotive.co.uk for us to review as we are not able to see any reference numbers
We value all feedback and are always working to improve both our communication and our service.
Regards
Online Automotive
WILL NEVER BEEN USING THIS COMPANY…
WILL NEVER BEEN USING THIS COMPANY AGAIN!!!!!
My dad placed an order for a part (15th July 2026) he received a phone call saying “that the part ordered wouldn’t fit his vehicle” and that he would have to pay an extra £300 for the right part, this includes £312 for the part he ordered.
My dad didn’t want the part and cancelled the order.
He never received an email of confirmation for the order or the part in question.
Ever since this we have been chasing for the refund 3 phone calls up to now.
I asked to be put through to a complains teams and was told they don’t have one.
They gave me a website to email them but that would just the customer services team.
AVOID this company especially when it comes to getting your money back.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Online Automotive Ltd
Hi Sam,
Thank you for taking the time to leave your feedback. We're sorry to hear about your dad's experience and understand how frustrating this situation must have been.
Our priority is always to ensure customers receive the correct part for their vehicle, and if we identify that an ordered part isn't suitable, we'll contact the customer before dispatch rather than knowingly sending an incorrect item.
We're disappointed to hear about the delays and communication issues surrounding the refund, as this isn't the level of service we aim to provide. We also apologise if our complaints process wasn't explained clearly.
If this matter hasn't already been fully resolved, we'd appreciate the opportunity to investigate. Please contact us directly with the order details at customercare@onlineautomotive.co.uk so we can review what happened and address any outstanding concerns.
Regards
Online Automotive
Very helpful when I called to see…
Very helpful when I called to see transaction had gone trough very nice lady sorted thing out and also fast delivery
20. Juli 2026
Antwort von Online Automotive Ltd
Hi Marcus,
Thank you for your lovely review! We're so pleased to hear that our team was able to help you quickly and that your order arrived fast. We'll be sure to pass your kind words on to our customer service team. We really appreciate your support and look forward to serving you again!
Regards
Online Automotive
Really quick delivery.
28. Juli 2026
Antwort von Online Automotive Ltd
Hi Levente,
Thank you for your review! We're delighted to hear you were happy with the quick delivery. We really appreciate your support and look forward to serving you again soon!
Regards
Online Automotive
No complaints…
No complaints…. I phoned just to double check the rear silencer would fit then it arrived two days later ..fitted in 15 minutes job done!
31. Juli 2026
Antwort von Online Automotive Ltd
Hi John,
Thank you for your fantastic review! We're glad we could help confirm the correct rear silencer before you ordered, and it's great to hear it arrived quickly and fitted perfectly in just 15 minutes. We really appreciate your feedback and look forward to helping you again in the future!
Regards
Online Automotive
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