Ofcom Bewertungen 

I requested a PAC code from RWG Mobile last Friday. Requested via mobile, email and using the number that reports them to Offcom as not providing my PAC code.

Ofcom response:



It is not clear from your correspondence what exactly has occurred, so the advice I can offer is limited; however, we would expect service providers to deal with all enquiries professionally, ensuring that they aim to resolve any issues within a timely manner. Ofcom regularly publishes information on the number of complaints received against each provider, and this puts further pressure on companies to provide a high standard of service. Further details can be found using the following link:

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If you remain unhappy with the service received from your provider, you can refer the matter to an Alternative Dispute Resolution (ADR) scheme. An ADR scheme is a free and independent service which can rule on financial and contractual disputes. Companies must abide by their decision; however, you can consider legal action if you are not happy with their ruling.



The two ADR schemes are detailed below:



CISAS
Centre for Effective Dispute Resolution

100 St. Paul’s Churchyard

London

EC4M 8BU



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Communications Ombudsman

PO Box 730

Warrington

WA4 6WU

You lot should really get on top of the gushing reviews of energy companies on this site. Apart from the fact that only cerebrally challenged people would wax eloquent about utility companies who are ripping them off, most posters have so few reviews, it could be said they are employees. I could not possibly comment. The funniest review is the cringeworthy lickspittling one of Octopus energy aired on the radio at the moment…Worthy of an Oscar!

Not good enough, I'm afraid. Ofcom agents should be doggedly pursuing complaints, and holding to account those companies who exacerbate the cost-of-living crises by employing bad business practices. I saw none of that.

this important body make it impossible to contact, being disabled I'm restricted to either chat or emails but Ofcom appear to not accept either which I find atrocious how am I able to make a formal complaint if I can't email them,? they don't accept individual complaints so its impossible to bring anything to their attention I assume all part of their ignoring their liabilities

Thank goodness for Ofcom!
Dreadful problems with Vodafone and Openreach refusing to instal essential Fibre for vulnerable man because he had a Telecare device. They said it was an Ofcom ruling (a lie). We removed the Telecare but Openreach wouldn't change their records. Weeks of screaming at them were fruitless, putting him at great risk. I ventually found and phoned Ofcom helpline. It was answered very promptly by very knowledgeable man (sorry I didn't take his name). In the space of a few minutes he clearly told me that they were lying about Ofcom regulation, what ofcom regulations actually said, what our rights were, what Ofcom regulations we could quote, what the providers' obligations were, who was responsible for correcting the situation, how much compensation we could expect and how to escalate if Vodafone didn't respond to Ofcom's instructions appropriately. He then sent instructions to Vodafone. Vodafone still didn't comply, so after a week he sent another. I still had to spend hours screaming at Vodafone to make them comply, but without the knowledge I gained from Ofcom, they could just have fobbed me off permanently with lies. Today Fibre is being installed. Thank you Ofcom adviser- absolutely wonderful

Don’t understand the point of this outfit. The advisor constantly interrupted me, wouldn’t let me finish and was defending the mobile provider I was complaining about. This prat couldn’t wait to end the call and is obviously in desperate need of a career change.

Lee extremely rude and patronising we dangerous work in our drive from bt
Yet even though open reach were great at demanding this us sorted as it’s dangerous the resolutions terminated our contract
In July 22 had subcontractors taking s poo smoking on the diggers
Once again bt didn’t care bt sold us full fibre we never received it we were supposed to get £12 ee bill never got that either
These absolute not fit for purpose place hasn’t cared a stuff
They are changing us £525 they terminated us what is going on ofcom wake up !!!

Absolutely useless. Complained to BBC about the banners covering lower 2/5 of screen between Sept 2023 and Jan2024 making BBC programmes unwatchable. They did nothing, referred me to Ofccom who sent a response saying they had received my complaint, nothing else. Rang them. They said nothing to do with them, so TV licence paid for no BBC progs, which is why we have to pay the licence fee.

Spoke to Lee from consumer contact team !!! It was a disgusting experience I have had with Mr Lee..
Asked me to summarise and explained what has happened and when I was explaining he interrupted me few times stating that it's a lot information!!!! Already stressed out with nasty XLN broadband and when you raised the issue with higher authorities they treat you even worse!!!! I don't understand why people like lee work for this organisation when they can't even listen to you and provide you with some sort of support!!!!!

Tried calling today to ask what their justification was for still allowing large API + increases a few months into contracts in 2024.

I was left listening to an automated phone response and no answer to the call.

Perhaps closing the regulator and putting those resources and funds towards improving the industries they purport to regulate would be more beneficial.

Brick wall, had a complaint about being slammed by a telecom firm in Ipswich, bunch of crooks told me to write asking for a deadlock letter and to wait eight weeks, then get back in touch with my case reference number, did all that and found they had closed my case after four weeks, now have to submit everything again and am currently threatened with court action from the crooks who stole my telephone line!

Bent, corrupt not their to serve the public! They just have zero interest in constant fluctuating mobile networks service even their check on the website is a waste of time! Mobile business plans have zero redundancy no different form domestic plans. Challenged ofcom on this raised issue. Told won’t get any feedback it’s just logged????? No idea what they do at all? Utterly useless regulator another government linked big boy club organisation not helping the public just the giants! Offcom even the name suggests comms off ridiculous

Extremely poor. No decision on my complaint whatsoever from a year ago.

Contacted them six times and absolutely nothing.

Disgraceful

Absolutely unfit for purpose- total left wing liberal joke , if you complain about something that is actually offensive , they are not interested unless it suits there agenda!

Ofcom do not offer a comprehensive menu to the consumer. They use technical jargon to evade tackling problems and waylay customers with grievances. They are seriously a waste of time and because they are not transparent about their expertise one has to question why they are operating.

It seems they intentionally make things difficult for the consumer to benefit their big business buddies. Their web site is dreadful and it is impossible to find useful information there without using an external search provider. Openreach (as an example) seem to use this to their advantage by directing customers to the ofcom web site to sew further confusion and frustration.

What competent regulator, would allow a price increase mid contract & then allow that increase, to be of an unpredictable & unlimited amount?
These 2 year contracts provide no incentive to offer the Customer adequate service, as the consumer is unable to go elsewhere without a penalty, how anti competitive is that?

The most offensive waste of money in the uk.

Seriously, they do absolutely Nothing. Voluntary policies? Pull the other one.

How much is this costing us?

Reading that Ofcom thinks its independent, when you look who sits on the board ... no one normal person all people from the media, tv and politics and some who sit on lots of boards of other companies .... How can that be independent plus try and find anything good that Ofcom has done in last five years.
Its made a lot of things worst ,still when your getting paid huge sums for doing bugger all you dont want people rocking the boat ,,,,,, not a thing to make your mother proud , still rolling around in noodles of cash obviously helps Ofcom board sleep at night ... Rant over!

Ofcom's regulations are barebones and useless. No consumer protections for online service issues.

You will not get compensated as the bare minimum for service providers is to "provision" internet for at least a small period of each day.

"Speed" or packetloss is not taken into consideration so any ombudsman cannot compensate for genuine issues that are mishandled by an ISP.

Absolutely useless policies with no purpose to this organisation other than to pretend there is a regulatory body that does something.