Very positive team set up at Hoddesdon. Area and building far better suited to what is required of them to complete and overall, a positive change to what we thought was the normal Northgate Way. Serv... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Northgate Snodland are unbelievable very helpful and great customer service it’s always good to spread a bit of positivity and this team deserves the praise. Brenda who I’ve been dealing with is s... Mehr ansehen
Unternehmen hat geantwortet
Great experience with NorthGate Vehicle Services. Open from 8am which makes collections nice and easy for early vehicle movements on trade plates. Really friendly bunch on site, helpful staff and a sm... Mehr ansehen
Unternehmen hat geantwortet
Kelly Conroy was super helpful and made everything so easy for me. She explained the process, was professional and was very quick to make all the arrangements and made me feel at ease. I will defin... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Vom Unternehmen geschrieben
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Kontaktinformationen
Lingfield Way, DL1 4PZ, Darlington, Vereinigtes Königreich
- 0330 019 8775
- info@northgatevehiclehire.co.uk
- www.northgatevehiclehire.co.uk
4,9
Hervorragend
5135 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Keep up to date with repair,no…
Keep up to date with repair,no replacement van of the same size so could not fit all my stock in
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi Tim, thank you for taking the time to leave a review. We're pleased to hear that our team kept you updated throughout the repair process.
However, we're sorry that we were unable to provide a replacement van of the same size and that this caused difficulties with transporting all of your stock. We understand how important having the right vehicle is to keeping your business running smoothly, and we appreciate your feedback.
Thank you for sharing your experience, as it helps us identify areas where we can improve our service. We hope to have the opportunity to provide a better experience in the future.
Take care,
Imogen
Very positive team set up at Hoddesdon
Very positive team set up at Hoddesdon. Area and building far better suited to what is required of them to complete and overall, a positive change to what we thought was the normal Northgate Way. Service was the best I've experienced.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi Chris, thank you for your fantastic review!
We’re delighted to hear that you had such a positive experience with the team at Hoddesdon. It’s great to know that the new location and facilities have made a positive difference and are better suited to supporting both our team and customers.
We’re especially pleased to hear that the service you received was the best you’ve experienced. Feedback like this means a great deal to us, and we’ll be sure to share your comments with the team.
Thank you for taking the time to leave your review, and we look forward to welcoming you again in the future!
Take care,
Imogen
Chris and Amanda are always Courteous…
Chris and Amanda are always Courteous and professional
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi David, thank you for your kind review!
We're delighted to hear that Chris and Amanda are always courteous and professional. Providing consistently excellent service is something we take great pride in, and it's wonderful to know they continue to make such a positive impression. We'll be sure to pass on your feedback to them both.
Thank you for taking the time to share your experience!
Take care,
Imogen
Great friendly polite staff reception…
Great friendly polite staff reception clean 👌 Martin was very professional.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi Nick, thank you for your lovely review!
We're delighted to hear that you found our team friendly, polite, and welcoming, and that the reception area met your expectations. It's especially great to know that Martin provided a professional service and made a positive impression. We'll be sure to pass on your kind feedback to him.
Thanks again for taking the time to share your experience!
Take care,
Imogen
Thanks Peter ⭐
Hire vehicle was delivered by Peter today. Very helpful and informative, great guy 👍.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi there, thank you for your wonderful review!
We're delighted to hear that Peter provided such a helpful and informative service when delivering your hire vehicle. It's great to know he made such a positive impression. We'll be sure to pass on your kind comments to him.
Thank you for taking the time to share your experience!
Take care,
Imogen
Absolute rip off of a company
Update to your reply.
If you think there is anywhere that charges 2k for a dent on a sliding door you're off your head, no one can explain it in more detail, you rip people off end of story, charge for day's it's off the road for repair, and don't have to actually repair it, apparently that's your choice, thus goes against consumer law. The pile of crap had dents already on it, wind hailed in through the windscreen when you went above 40mph. And everytime you turned the steering wheel it said the door was open. You won't provide proof it's been repaired yet charge for day's it off hire. Scammers. No other word for it.
Oh scumbags works.
Absolute rip off of a company, dropped a hire van back with a dent on the sliding door, so got a quote from an accident repair company for a rough idea, approximately 700, these Absolute scammers charged 2k. I'll not let this go, and will let the whole of social media know, this is now going to be my hobby for a year.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi Jay, thank you for taking the time to leave a review.
We're sorry to hear that you're dissatisfied with the charges applied following the return of your hire vehicle.
We understand that repair costs can sometimes come as an unexpected frustration, particularly when they differ from estimates obtained elsewhere. However, damage charges are calculated based on our repair assessment process and the associated costs required to return the vehicle to the appropriate standard.
We would welcome the opportunity to review your concerns and explain the charges in more detail. If you have not already done so, please contact our invoice queries team at invoice.queries@northgate.co.uk and we will be happy to investigate the matter further.
We value all customer feedback and are committed to resolving concerns fairly and transparently.
Take care,
Imogen
Jeffrey on front desk was very…
Jeffrey on front desk was very professional. He made sure to check out my van before going on lunch. Give him a raise
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi Andy, thank you for your fantastic review!
We're delighted to hear that Jeffrey provided such professional service and went the extra mile to ensure your van was checked before he went on lunch. It's great to know his dedication and commitment made a positive impression. We'll be sure to pass on your kind words and recognition to Jeffrey.
Thank you for taking the time to share your experience!
Take care,
Imogen
Courteous
Jeff was very Courteous, professional and efficient
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi there, thank you for your great review!
We're delighted to hear that Jeff was courteous, professional, and efficient throughout your experience. We’ll be sure to pass on your kind feedback to him.
Thank you for taking the time to share your comments – it’s greatly appreciated!
Take care,
Imogen
Jeffery
Jeffery’s professionalism and customer service has been outstanding
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi Samuel, thank you for your wonderful feedback!
We're delighted to hear that Jeffery's professionalism and customer service have been outstanding. Providing a high level of service is something we take great pride in, and we're pleased that Jeffery made such a positive impression. We'll be sure to pass on your kind words to him.
Thank you for taking the time to leave a review!
Take care,
Imogen
Jeffrey at Croydon was really helpful…
Jeffrey at Croydon was really helpful every step of the way and nice to talk to and have a laugh with. Excellent customer service
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi Sam, thank you for your fantastic review!
We're delighted to hear that Jeffrey at Croydon was so helpful throughout your experience and made the process enjoyable with his friendly approach and sense of humour. Providing excellent customer service is what we strive for, and it's great to know Jeffrey delivered just that. We'll be sure to pass on your kind feedback to him.
Thanks again for taking the time to share your experience!
Take care,
Imogen
The Ladies are really willing to help at front desk
Staff make you feel at home and try the best to limit your time. Very helpful
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi Randee, thank you for your kind review!
We're delighted to hear that our team made you feel at home and worked hard to keep your visit as quick and convenient as possible. Providing helpful, friendly service is something we take great pride in, so it's wonderful to know this was reflected in your experience.
We really appreciate your feedback and look forward to welcoming you again in the future!
Take care,
Imogen
Northgate Snodland are unbelievable…
Northgate Snodland are unbelievable very helpful and great customer service it’s always good to spread a bit of positivity and this team deserves the praise.
Brenda who I’ve been dealing with is so helpful and always a smile 😃
So to Brenda and the team my heart felt thanks to you all at Snodland Northgate 🙏👍💪
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi Dave, thank you so much for your wonderful review and kind words!
We're delighted to hear about your positive experience with the team at Snodland. It’s especially great to know that Brenda has been so helpful and welcoming, always greeting you with a smile.
We truly appreciate you taking the time to share your feedback and spread some positivity. Your recognition means a lot to the whole team, and we’ll be sure to pass on your heartfelt thanks to Brenda and everyone at the branch.
Thank you again for your support, and we look forward to assisting you in the future!
Take care,
Imogen
3rd visit here and all been great
3rd visit here and all been great. Paul E gave great customer service and was a pleasure. Also good coffee too
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi Gareth, thank you for your fantastic review!
We're delighted to hear that your third visit was just as positive as the previous ones. It's great to know that Paul E provided excellent customer service and made your experience such a pleasant one. We're also pleased that the coffee hit the mark too!
We really appreciate your continued support and look forward to welcoming you back again soon.
Take care,
Imogen
Jeffery was incredible with his service
Jeffery was incredible with his service
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi Rohan, thank you for your fantastic review!
We’re delighted to hear that Jeffery provided incredible service and made such a positive impression. We’ll be sure to pass on your kind feedback to him.
Thank you for taking the time to share your experience with us!
Take care,
Imogen
They keep getting my true reviews…
Snodland worse .avoid thay keep getting my true reviews removed . So what the point giving true experience. Terrible place scam people out of money. Know someone that works here told too give good review too get sort days . Better off getting own vehicles as get ripped off for things like damage
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi Steven, thank you for taking the time to share your feedback. We're sorry to hear that you feel dissatisfied with your experience.
We take all customer feedback seriously and are committed to reviewing and addressing concerns fairly and transparently. Reviews may only be removed by review platforms if they are found to breach their guidelines, and we do not have the ability to remove genuine reviews simply because they are negative.
We would welcome the opportunity to discuss your concerns further and investigate the issues you've raised regarding charges and your experience with our Snodland branch. Please contact our customer service team with your booking details so that we can look into this matter for you.
We appreciate your feedback and hope to have the chance to address your concerns directly.
Take care,
Imogen
Amazing service delivered by David at…
Amazing service delivered by David at Huntingdon branch. Going above and beyond. Best service received by far.
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi Chris, thank you for your fantastic review!
We’re thrilled to hear that David at our Huntingdon branch delivered such amazing service and went above and beyond to help. It’s especially rewarding to know this was the best service you’ve received by far. We’ll be sure to pass on your kind feedback to David.
Thank you for taking the time to share your experience!
Take care,
Imogen
Amazing service from the Northgate…
Amazing service from the Northgate team. Jeff, Hafsa, Kev & Jake were very helpful on the front desk.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi there, thank you for your wonderful review!
We’re delighted to hear you received amazing service from the Northgate team. It’s great to know that Jeff, Hafsa, Kev, and Jake were so helpful at the front desk and made your experience a positive one. We’ll be sure to pass on your kind words to the team.
Thank you for taking the time to share your feedback!
Take care,
Imogen
Always have spare vehicles ready which…
Always have spare vehicles ready which are the same/similar spec incase maintenance/repairs take too long.
Great customer service and great staff
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi Charlie, thank you for your fantastic review!
We’re delighted to hear that our availability of similar-spec replacement vehicles helped keep things running smoothly while maintenance and repairs were being carried out. It’s also great to know that our customer service and team made such a positive impression.
We really appreciate your feedback and look forward to helping you again in the future!
Take care,
Imogen
The staff that looked after me...
The staff that looked after me...
Jeff,hafsa and kevin jake
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Northgate Vehicle Hire
Hi Leigh, thank you for your wonderful review!
We’re delighted to hear that Jeff, Hafsa, Kevin, and Jake looked after you so well. Providing excellent customer service is something we take great pride in, and it’s fantastic to know our team made a positive impression. We’ll be sure to pass on your kind feedback to them all.
Thanks again for taking the time to share your experience!
Take care,
Imogen
Antwort von Northgate Vehicle Hire
Hi Tom, thank you for your kind review!
We’re pleased to hear that Jake was very helpful and provided you with a positive experience. We’ll be sure to pass on your feedback to him.
Thanks again for taking the time to leave a review!
Take care,
Imogen
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