The two gentlemen who delivered the Neptune furniture were very efficient and informative. They installed the unit and took away the packaging. They explained the warranty and showed us how to adjus... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
The two gentlemen who delivered the Neptune furniture were very efficient and informative. They installed the unit and took away the packaging. They explained the warranty and showed us how to adjus... Mehr ansehen
Unternehmen hat geantwortet
Great delivery by Alfi and Josh . Shoes covered , furniture unpacked, packaging all taken away and my furniture carried upstairs to the room of my choice! No mess ! Thank you - first class service a... Mehr ansehen
Everything perfect! Delighted with our new dining table, chairs, benches and sideboard, couldn’t be happier. Received excellent service when ordering through the York store and Alfi & Josh were an... Mehr ansehen
Unternehmen hat geantwortet
Shane and Joe delivered some of our Neptune items this morning and they were two of the most professional, courteous gentlemen you could wish to meet. They were friendly, polite and nothing was too mu... Mehr ansehen
Unternehmen hat geantwortet
Vom Unternehmen geschrieben
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Malton Road, YO32 9TW, York, North Yorkshire, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The two gentlemen who delivered the Neptune furniture were very efficient and informative. They installed the unit and took away the packaging. They explained the warranty and showed us how to adjust the door catches.
It was delivered by Lee and Craig.

Antwort von Neptune - York
Amazing staff at the York store. Big shoutout to Charlotte.
Beautiful product and fantastic delivery team.
Great delivery by Alfi and Josh .
Shoes covered , furniture unpacked, packaging all taken away and my furniture carried upstairs to the room of my choice! No mess ! Thank you - first class service and top quality products .
I contacted the York store where we had originally purchased some lovely pieces of furniture. We’d had problems with two items and Nicola was so helpful and efficient at resolving the issues. The items were both replaced with no hesitation and I felt like a valued customer instead of feeling disappointed and frustrated which I feel is so often the case these days - excellent customer service is such a rare thing sadly but thank you so much Nicola and Neptune for offering excellent customer service. It’s so refreshing and lovely to see!
Very fast and efficient delivery from Lee and Craig. All rubbish removed and I love my new table and bench!

Antwort von Neptune - York
Shane and Joe delivered some of our Neptune items this morning and they were two of the most professional, courteous gentlemen you could wish to meet. They were friendly, polite and nothing was too much trouble. Everything was clearly explained, assembled with care and then taken inside and placed exactly where it needed to be. Their level of service was exceptional; they are a credit to the company. Well done!!

Antwort von Neptune - York
I went to York Neptune this morning (Tuesday 16th June) we had a warm welcome from Suzanne who then went above and beyond to help us with queries on a piece of furniture we were interested in. We also had help from Suzanne’s colleague whose name I didn’t get but she had a blue striped blouse.
They were both charming & also advised on the best way to get to York.
Thank you Neptune, outstanding service!
Sue Peadon

Antwort von Neptune - York
Thank you Shane and Joe, unpacked everything carefully and took a huge amount of packaging away. On time, with 30mins arrival call, A perfect delivery thanks both.

Antwort von Neptune - York
Excellent delivery service from Shane and Joe. Furniture arrived on time, without any damage and looks fabulous which is what we have come to expect from Neptune.

Antwort von Neptune - York
Everything perfect! Delighted with our new dining table, chairs, benches and sideboard, couldn’t be happier.
Received excellent service when ordering through the York store and Alfi & Josh were an absolute delight upon delivery.
They were ahead of time, courteous, expert and helpful. Everything was unpacked and placed exactly where I wanted and all packaging removed with a smile. Couldn’t have asked for more, thank you :)

Antwort von Neptune - York
Staff were very friendly and helpful. The store had in stock items we were looking at. Happy 30 years Neptune.

Antwort von Neptune - York
The most beautiful shop with exceptionally helpful staff.
Nicola spent time helping me to choose our new floor, she took the time to answer all my questions and gave helpful advice.

Antwort von Neptune - York
Love Neptune! A very enjoyable shopping experience. Very pleasant staff too xx

Antwort von Neptune - York
The staff were welcoming and extremely helpful. I purchased two kitchen pendants lights and the young lady who served me gave a five star service. Would highly recommend.

Antwort von Neptune - York
Mihai and Ninel did a fantastic job as always, polite friendly and efficient, nothing too much trouble. Best delivery crew by a mile!

Antwort von Neptune - York
Conversations with shop assistants were helpful, communication when ordering was efficient. The delivery of our sofa was excellent. Mihai and Ninel went above and beyond to make sure the sofa made it into our living room.

Antwort von Neptune - York
Friendly, efficient service of a high standard from Andre and Nev.

Antwort von Neptune - York
Ant & Lea were very professional, helpful and kind. Not your average delivery drivers, went above and beyond to make sure everything was ok.

Antwort von Neptune - York
Staff very welcoming on arrival. Beautiful room displays. Charlotte was very helpful helping to find stock and furniture I liked.

Antwort von Neptune - York
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.