Neptune - Hailsham Bewertungen 

166
TrustScore 5 von 5

4,9

North Street, BN27 1DQ Hailsham, East Sussex, GB


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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Recently visited the Hailsham store and the customer service was absolutely brilliant. The staff were very helpful and went way beyond to help us with our purchases.

Bewertet mit 4 von 5 Sternen

Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Lottie, Lucy and the wider team at Neptune - Hailsham are simply brilliant. They have solid knowledge on what works from an interior design perspective and share their opinions in a kind and consider... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Möbelgeschäft
  2. Möbelzubehör
  3. Gartenmöbelgeschäft
  4. Innenarchitekt
  5. Fachhandel für Küchenbedarf
  6. Wohnmöbelgeschäft

Über Neptune - Hailsham

Vom Unternehmen geschrieben

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Kontaktinformationen

  • North Street, BN27 1DQ, Hailsham, East Sussex, Vereinigtes Königreich

  • 01323 849483

4,9

Hervorragend

TrustScore 5 von 5

166 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,9

Alle Bewertungen

(166)

2.213 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 4 von 5 Sternen

Great ideas and suggestions

Great ideas and suggestions for our new TV room. Gorgeous products, colours and style.

Difficulties experienced with consistency and also fitting the products. Neptune very good at supplying everything and offering suggestions but actually putting it all together was left to us.

1. Februar 2025
Bewertung ohne vorherige Einladung
Neptune - Hailsham-Logo

Antwort von Neptune - Hailsham

Thank you for leaving a review. I'd really like to address the issues that you have raised. If possible, can you please email (toby.macpherson@neptune.com) or call me (07714157689). Many thanks Toby

Bewertet mit 4 von 5 Sternen

Brushed brass candle stick and Osk step stool

I ordered step stool and Brushed brass tall candle stick and both were very good quality
I was impressed with oak stool made of high quality hence so heavy which means it’s sturdy.

25. März 2025
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Antwort von Neptune - Hailsham

We appreciate your kind words and are thrilled to hear you were happy with the quality of the step stool and candlestick. We strive to provide our customers with high-quality products, and we're glad you found the oak stool sturdy and well-made.

Bewertet mit 5 von 5 Sternen

Fantastic experience

The showroom is absolutely stunning. I could spend hours in there so the offer of a hot drink whilst you wonder round is a really nice touch! Couldn’t fault the staff either. Smiley, welcoming and nothing was too much trouble. Shannan was amazing and helped create a beautiful flower display which is now pride of place in our home

23. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Neptune - Hailsham

Thank you Kathryn, it's wondeful to hear that you love our store! Please visit again soon. The Hailsham Team x

Bewertet mit 5 von 5 Sternen

Amazing shop!! Amazing service!!

Popped in on Friday for the first time and what an amazing shop - huge in size with everything you could possibly want/need for your home, along with giving great ideas. Both Katy and Shannan gave excellent customer service with a smile and went above and beyond - the coffee was an added bonus.
Will definitely be back soon!!

31. Januar 2025
Bewertung ohne vorherige Einladung
Neptune - Hailsham-Logo

Antwort von Neptune - Hailsham

Thank you for your lovely review. We look forward to seeing you again soon. Team Hailsham x

Bewertet mit 5 von 5 Sternen

Helpful Staff

Staff always pleasant and efficient

16. Januar 2025
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Antwort von Neptune - Hailsham

Many thanks for your kind words Jaqueline, we are pleased you enjoyed your visit. Team Hailsham x

Bewertet mit 5 von 5 Sternen

Delighted with photo frame

Kept up-to-date with delivery. Photo frame in a lovely presentation box and carefully packed for transit. The silver frame is beautiful and was a reasonable price for the quality. Website easy to navigate.

13. Januar 2025
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Antwort von Neptune - Hailsham

Thank you for your review Lorraine, we hope to see you in store again soon. Team Hailsham x

Bewertet mit 4 von 5 Sternen

Neptune in Hailsham offers a truly…

Neptune in Hailsham offers a truly delightful experience. The staff, including Shannon, Katy, Katie, and Rachael, are incredibly helpful, knowledgeable, and always greet you with a smile. The showroom is beautifully presented, and both the in-store and delivery services stand out in professionalism. It's a pleasure visiting Neptune, where you even get offered tea or coffee during your visit. Overall, a lovely place to shop with excellent customer service.

17. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Shannon from Hailsham…

Shannan from your Hailsham store was incredibly helpful with choosing paints! She suggested I be brave and chose some darker colours to sample! She was very knowledgeable. It was a pleasure to be served by her! I’ll be back very soon!

23. November 2024
Bewertung ohne vorherige Einladung
Neptune - Hailsham-Logo

Antwort von Neptune - Hailsham

Hi Michel, Thanks for leaving Shannan such a lovel;y review, she'll be chuffed! Please come back and see us soon. Toby and the Hailsham Team

Bewertet mit 5 von 5 Sternen

What a lovely place!

First visit to Neptune Hailsham - what a lovely place. Was welcomed and served by Lucy who was very welcoming and professional and left me to browse at my leisure with no pressure, but available to chat and answer questions if I needed anything. An asset to your team. Will be back and recommend to my friends and family.

19. November 2024
Bewertung ohne vorherige Einladung
Neptune - Hailsham-Logo

Antwort von Neptune - Hailsham

Hi Karen, thank you for visiting. We are glad you enjoyed your visit. Thank you for taking the time to leave us feedback. Hope to see you again soon. Team Hailsham x

Bewertet mit 5 von 5 Sternen

Wonderful

Wonderful, relaxing , shades of grey.
Friendly, helpful staff .

6. November 2024
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Antwort von Neptune - Hailsham

Thanks for your lovely review John - I hope the colours work well in your house and that Shannan has been helpful. Toby and the Hailsham Team

Bewertet mit 5 von 5 Sternen

Aldwych table

Love this piece of furniture. It fits perfectly beside my bed. The two different size draws work well for me. I have changed the the knobs to match other furniture in the room. I felt the chrome button knobs it came with we're too small for the piece and I had been told it came with black bronze knobs! All in all very happy.

15. Oktober 2024
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Antwort von Neptune - Hailsham

Hi Diane, we are so pleased that you love your new furniture! Thank you for taking the time to leave us a review. See you again soon. Team Hailsham x

Bewertet mit 5 von 5 Sternen

Fantastic customer service with a…

Fantastic customer service with a smile.

The staff at Hailsham are so lovely.

Kind regards Shirley

9. Oktober 2024
Neptune - Hailsham-Logo

Antwort von Neptune - Hailsham

Hi Shirley, thanks for your lovely review. It's always a pleasure to see you in the store! Toby & Team x

Bewertet mit 5 von 5 Sternen

Shannon and Katy were really helpful…

Shannon and Katy were really helpful and kind, helping me pick out a gift for a colleague. It’s always a pleasure to pop into Neptune, they are the nicest staff team.

4. Oktober 2024
Bewertung ohne vorherige Einladung
Neptune - Hailsham-Logo

Antwort von Neptune - Hailsham

Thanks so much for your lovely review Helen - I've passed it on to Shannan and Katy. See you in the store soon we hope. The Hailsham Team

Bewertet mit 5 von 5 Sternen

Excellent showroom, Friendly staff

Excellent showroom, very well presented. Staf are extremely helpful & attentive. Will be back soon for more products & Advice.

2. Oktober 2024
Neptune - Hailsham-Logo

Antwort von Neptune - Hailsham

Steven thank you for taking the time to leave us a lovely review. So glad you enjoyed your Neptune experience. Team Hailsham x

Bewertet mit 5 von 5 Sternen

My lovely Neptune table.

I was impressed with every contact, from visiting the wonderful shop in Hailsham, the staff were so charming and helpful, taking time sourcing wood samples. Similarly, the delivery men couldn't have more professional.
I am delighted with my table, it's beautifully made and enhances the room perfectly.

30. August 2024
Neptune - Hailsham-Logo

Antwort von Neptune - Hailsham

We really appreciate your lovely review Debra, thank you. See you again soon. Hailsham team x

Bewertet mit 5 von 5 Sternen

I visited the Hailsham store wanting to…

I visited the Hailsham store wanting to buy some faux foliage for a vase. The staff asked if they could help and showed me different foliage ideas. This was so helpful seeing the different options, and I left very happy having bought what they suggested. I visit this store often and always find the staff so helpful, greeting you with a cuppa and letting you browse for as long as you want with no pressure!

21. Juli 2024
Bewertung ohne vorherige Einladung
Neptune - Hailsham-Logo

Antwort von Neptune - Hailsham

Hi Nicola, thanks for your positive feedback...so glad you enjoyed your visit. See you again soon. Team Hailsham x

Bewertet mit 5 von 5 Sternen

Hailsham is in my opinion the best…

Hailsham is in my opinion the best Neptune store I have visited (of many!) ALWAYS super friendly reception and can't do enough to help. They just know when you want to browse on your own, and when you feel you could do with some help. Can't rate them highly enough. I have recommended to many friends over the years

17. Juli 2024
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Antwort von Neptune - Hailsham

What a lovely review Louise. Thank you so much for the recommendations. We hope to see you again soon. Neptune Hailsham team x

Bewertet mit 5 von 5 Sternen

Lucy, Lottie and Pippa: the dream team!

Lucy, Lottie and Pippa were really welcoming and allowed me to browse at my leisure and even made me a lovely coffee. I could quite happily move in to the store as it is so tastefully put together. I chatted to them about where I live and my closest Neptune store which is in Paris apparently. I chose a gift for my sister which Lucy kindly gift-wrapped. I have told my friends in Hailsham to visit the store for a friendly welcome and a wish-list worthy inventory. When I win the lottery, I'm buying the contents!

10. Juli 2024
Bewertung ohne vorherige Einladung
Neptune - Hailsham-Logo

Antwort von Neptune - Hailsham

Hi Lucy, Thank you so much for your lovely review, these mean so much to us! We look forward to seeing you again. Neptune Hailsham team x

Bewertet mit 5 von 5 Sternen

Excellent service

Neptune at Hailsham is always a welcoming store. In the past we have purchased furniture and accessories. Today we were served by Shannan and Rachel - a professional and friendly team.

7. Juli 2024
Bewertung ohne vorherige Einladung
Neptune - Hailsham-Logo

Antwort von Neptune - Hailsham

Thank you for you lovely review. Come and see us again soon. Team Neptune Hailsham x

Bewertet mit 5 von 5 Sternen

The staff Katy and Lucy

The staff, in particular Lucy and Katy are very welcoming, friendly and helpful always willing to go answer any questions and research any unknown questions; always a pleasure to visit. Thank you

3. Juli 2024
Bewertung ohne vorherige Einladung
Neptune - Hailsham-Logo

Antwort von Neptune - Hailsham

We appreciate you taking the time to leave us a review. We look forward to seeing you again soon. Neptune Hailsham team x

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