Nando's Bewertungen 

I am ABSOLUTELY FUMING with how I’ve been treated by your manager at lakeside board walk … I ALWAYS order Nando’s and then ring up and get them to pop some sauce sachets in my bag, I spent £26 on Nando’s and then rang up and NATALIE your manager refused to give me any sauce, not even a little bit in a pot, I had already placed my order so I couldn’t then cancel or place another order for just sauce, Natalie was speaking to me like I was a piece of Crap!!! honestly she was shouting at me and talking to me like crap, I couldn’t actually believe it, I actually started crying over the phone because how bad she was speaking to me, I was saying to her please can I have some sauce I’m going to choke on my food if I don’t get any sauce as the chicken will be dry and she basically said she didn’t care she can’t give me any sauce, and I bag an to tell her I was a good customer and I ALWAYSS … ring up and they give me some sauce … and she just didn’t care one bit … im absolutely DISGUSTED with her attitude and she needs to be sacked, she spoke to me that bad that I actually was in pieces after the phone call, I am completely and utterly sickened… I am completely gobsmacked by the manager that is running that store over SAUCE!! I’m not having being spoke to like that and I’ve tried to ring the Nando’s customer services and they are not answering the phone, I WANT to speak to someone about how I was treated, she has COMPLETELY ruined my day!!!!

Majority of order missing.
We called and they said to just re order.
Not a chance.more will be missing and another hour to wait.

Visited the Milton Keynes Kingston branch on Sunday afternoon. On entry we were advised that to cater for a table of 4 there would be a 35 minute wait to be seated. We asked if we could wait in the foyer at an empty table by the window to be told “no” and that we’d have to leave and come back in 35 minutes!!! We explained that we were with our 9 year old disabled son and wandering around in the rain for 35 minutes wasn’t acceptable. The young black male at the door then directed us to sit down. Over the next 30 minutes various other groups/families and couples came in and we’re all told it would be 35 minutes for a table. Some 15 minutes into our wait 4 tables became available and sat vacant. At this stage a young black male and his partner entered, asked for a table and were IMMEDIATELY shown to a table, following this a black family of 5 were shown to a table. I questioned the man and asked why we were being singled out and were still waiting when multiple tables were available, we were first in the queue and we had a disabled child with us. He stated that people he had given tables to had been in earlier and registered their details with him. This was a complete lie as his first audible communication with them was to say “there was a slight wait for tables” only for them to then be ushered away from our vantage point to the tables.
We are regular Nando’s customers, we love the food and we have always had an amazing experience at the varied restaurants that we have visited. Yesterdays treatment was race driven and an appalling example of how not to treat people. It is our intention to take this racist behaviour further and have prepared a letter for Andrew Lynch your CEO. Appalling absolutely appalling.

My experience with Nando’s in Enfield Town. Whist waiting for a table which they told me will take 5-10 minutes I was told by Lucia Manager of this branch after I have already waited longer then they told me to take my under 1 year old baby and 3 year old child to stand outside in the cold to wait because we are in the way. When they had plenty of space on the side, she could of ask me and my children to politely move to instead to wait. What a disgrace and appalling service. The rest of the staff members were brilliant and couldn’t be more helpful after apologies for Lucia’s behaviour. Maybe they need to teach your manager to understand what good service towards customers looks like and think before insulting customers. How you can have someone that represent your company like this running a branch I have no idea. Your manager should be leading by example.

The world has gone mad. Queued outside a half empty Nando’s, got to the front, told by the waitress that we couldn’t sit at one of the many empty tables as the grill was full? Sit my family at a table, get us drinks, take our money? This is not how to welcome customers back to dining out, very disappointed. Can’t book on-line either, I’m sure sure I won’t bother going to Nando’s again, which is a shame, I love Nando’s. Obviously they are making enough money to loose paying customers and have empty dining tables.

I won't be back what a complete waste of money to sit and wait 15 mins for a cold chicken sandwich I will take a hard pass. I could maybe understand if you folks were busy but that was not the case. Don't waste your time and money on sub-par service.

I've just ordered Nando's from the West Hampstead Branch.
Unfortunately the driver didn't deliver and I've been told my payment would be refunded to my account after 72 hours or 5-10 days. I was told by Customer Services to reorder.

Quick question Nando's....if that was all that I had in my account for a Friday take away meal .....how can I reorder?

"My Cuckoo Cooked" no pun intended

I've ordered 3 times from Nando's Corby for delivery.
First time, received the wrong order.
Second time was delayed but ok.
Third time never received it after contacting the restaurant twice. Estimated delivery times just kept updating for a later time.
The branch couldn't cancel and refund for some reason I can't understand. Had to call customer service but they could only refund after delivery!??
After 2 hours of placing the order, still no order, contacted customer service again for the refund. Even customer service only refunded on my third call to them.
Never again!

Nando’s king cross London.
Awful, the chicken was cold the chips were cold and we asked for extra spicy and it was mild. No toilet paper in the ladies toilet.
We will not be returning!

Didsbury branch. The place looks dirty and the decoration is old and worn out.
The table was shabby and looked like it needed a good clean.
The queue was long and I asked a woman who looked like she was supposed to be supervising ( laptop open and not taking an interest) if they would open another till. She said no they can’t and at last a member of staff jumped on.
I sent the chips back because they were lukewarm. The chicken was ok.
I wouldn’t go again, it needs a refurb. Not a good dining experience.

Halloumi cheese wasn’t cooked properly I asked for a fresh batch and was told they can’t re cook it and if they do give me a fresh batch I’ll have to pay for it. Not happy with the customer service at all

Terrible welcoming, ordered food & drinks. Waited over half hour for both, food came out first, had to go to bar to collect drinks. Poor service, cold food, seated next to smelly toilets. Will never go there again.

Kenneth in the Wimbledon branch went above and beyond. I want to write this review to show my appreciation to him. My chicken was cold so he took it back and brought it an eatable state. And took care of the bill for me. Thank you Kenneth!!!

Overrated overpriced very bad not good the food is not good the chicken is very dry I try complaining to them they don’t do anything it’s not good you rather go to McDonald’s at least you know what you’re getting and at least you know the food is in a turn good . They don’t care about the customers do care about the money the management don’t care about anyone I don’t listen to anyone and I’m very very rude and terrible and they just rush everything and don’t really care about the presentation the food anything and it’s not good very disappointed I’ve spent a lot of money in Nando’s not worth it not worth it I strongly advise you not to go here are you going to regret it . Don’t go here it’s not worth it overrated overpriced terrible customer service terrible management food sometimes okay sometimes it could be absolutely not good and shocking shocking disappointing terrible not good Nando’s. I contacted them to complain and they ignored me they said you haven’t came recently it was awhile back I know it was a while back why would I come back to something and I know it’s not gonna be good.

Yesterday we went to Nando’s in Bracknell. We were sat eating our food and a lady holding a baby is shown to her seat. One of the Nando’s staff put his back leg out and tripped her over. Luckily she didn’t drop the baby but she was very distraught. I offered to hold the child while she cried and regained her composure. My daughter spoke to the manager Natalia explaining what had happened and she was rude to her. Natalia went over to see the lady and apologise. She was give a free glass of coke and 2 corn on the cobs.
The customer should not have paid for anything as Nando’s was help accountable for how the woman was feeling. When I saw the lady hand over money, I went over to her table and I said to Natalia that she shouldn’t have to pay. Well, the abuse I got from her was unbelievable!!!! When I offered to pay the ladies bill Natalia said but I already give her discount. Yes that was nice but you should have given it for free as your staff was the reason she was so upset.
Anyway, I said to Natalia, ‘Am I allowed to pay her bill!’ She said yes and I said good because I dont want to stand here and argue.
Bill got paid but to top it off they brought over a stone cold plate of food
Yesterday was the first time I went to this one in Bracknell. I’ll never go again just because of poor customer service.
I work in hospitality myself and the way Nando’s handled it was very bad!!!!

The food was rather good at the Nando’s branch in Ruislip, just what was needed after a afternoon out with the family at the Vue cinema.

There were two of us who visited Nando’s Oxford George Street quite late on 14/5/22 after Nando’s Westgate experienced a kitchen issue and could not seat us. We were not greeted upon arrival. The person taking our order was friendly and pleasant but others behind the counter seemed miserable and reluctant to accept any new orders - then there should have been a “closed” sign on the door. The food was ok; the chicken was a little dry and the corn on the cob could have been hotter. I wouldn’t especially recommend this branch for others.

Went to the Nando’s Lakeside Retail Park and couldn’t believe just how filthy the restaurant was. Usually if they are busy you could overlook that but this was my first and last time there! Lights in dining room left for how long with lights out and cobwebs, which came floating down to greet us! The toilets were so dirty and have spit on the walls and the mens bathroom smelled of urine. The windows in the dinning room also had spit on them as well. I have never had ever seen a Nando’s look so disgusting. Wood on the walls in the dining room seen better days and some of the wood was missing leaving frayed wood on display. You are what you represent! If you want to visit Nando’s stay clear of this one…. If I am feeling ill I will know why!!