I ordered one refrigerator pull on April 10, paid $29 to expedite with Fedex. It is Aug 16, still no pull and no communication from My Knobs. "Processing" is on website, but promised yesterday, no s... Mehr ansehen
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Das sagen Bewerter
After being approved for a return (weird process, but ok) and incurring $100 to ship the item back, 3 months later and I still haven’t received a refund. On another refund, the “restocking fee”... Mehr ansehen
Sent my order to the wrong location, did nothing to correct the problem. They first switched carrier from UPS to FedX which is a terrible action itself, FedX in NJ is awful!! UPS Always does a good jo... Mehr ansehen
Received order timely and in good condition. Haven’t installed yet, but don’t anticipate any issues
Unternehmensdetails
Kontaktinformationen
485 S Broadway, unit 29, 11801, Hicksville, Vereinigte Staaten
- 718-721-8955
- info@myknobs.com
- www.myknobs.com
Hat 28 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Das haben sich andere Leute angesehen
I received my order in a reasonable…
I received my order in a reasonable amount of time, everything was packaged nice and secure, I just didn’t care for the color and the weight of the items. I decided to send it all back at my expense (over $60. In postage!!) for a refund. The package had tracking so I could see that it had been received, but my refund has not happened and it’s been almost 2 weeks. After one phone call they assured me it would get refunded soon. 🤞
The entire experience was fantastic
The entire experience was fantastic. Support is easily contacted, ordering was simple and delivery was fast...all at a very reasonable price.
Outstanding variety to choose from
Outstanding variety to choose from; great communication on the delivery status. 5 stars!
Outstanding Place for cabinet hardware
Outstanding website, prices, selection and customer service. Our new #1 site for cabinet hardware.
Great product!
My kitchen handles arrived just as expected and they look great! I also love the handles that I chose for my bathroom, they really look good and make a big difference in how the cabinets look. The company was great to work with!
Love the door knobs
Love the door knobs! They blend well with the copper hardware for our new kitchen cabinets (got those from My Knobs as well.) Nice doing business with your company and the items we purchased are well made and good quality. Delivery was pretty quick too, considering the current shipping problems in the country. We will recommend your company gladly. Thank you for the pleasant experience of purchasing from you.
Horrible customer service, many problems with order
First off, the handles I ordered look great and are good quality, comparable to other handles 2-3x the price.
However, the experience has been so bad I wish I had just paid twice as much and gone somewhere else. Of the 28 handles I ordered, 7 arrived damaged, so either the QC is bad or their packing method is.
The customer service has been terrible. They don't communicate back, so if you send them an email or request a call, you'll never hear anything back unless you call them and ask what's going on.
These are over the top quality pulls
These are over the top quality pulls. Very stylish and easy to grip.
knobs and drawer pulls
The knobs and drawer pulls are absolutely beautiful and high quality! I am very satisfied with my purchase..
Don't waste your time
Don't waste your time, go elsewhere. Ordered arrived incorrect, attempted to rectify the issue by calling and emailing, even created a "ticket" on their site, no response for 5 days! Went else where for the correct parts and will never buy from them again. Beware
Don't buy, they lie about everything
Sold me product that they didn't have, and kept lying about the product shipping in a couple of days. Customer service wait was awful. Don't buy from these guys.
Got my knobs quick
Got my knobs quick. They look great.
Warning - don't buy from knobs.com
Warning! Myknobs.com uses deceptive sales practices. They sell shoddy, cheaply-painted knobs as "polished brass." They refuse to send a pre-paid return label and will not accept returns via USPS, only UPS or FedEx, to discourage legitimate returns.
Not responsible for their mistakes!
Ordered to door handles and they sent me the wrong model, the same day I received asked for a return, 7 days later issued an RMA and asked me to pay return for their mistake. Call them and they said will send me the return label shortly, never happed. Call them again 2 days later the same story ...
HORRENDOUS
HORRENDOUS. WORST CUSTOMER SERVICE ON PLANET EARTH. SERIOUSLY.
Return is a Nightmare!
I began the process 2 weeks ago of advising the company that one of the items need to be returned. I have now for over a week been waiting to receive return authorization which I have not as of yet. I just hope this is not a scam!
Good product
Luxury cabinet pulls
Received within a couple weeks. Quality is amazing. The handles are very heavy and the brushes brass looks very nice. We haven’t installed them yet but expect they will add and elegant clean look. I called Customer service once before placing the order in which the service rep was very polite, answered each question I had and never rushed me to get off the call.
Great selection and fast delivery
Great selection and fast delivery. Will purchase again from this company.
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