MowDirect Bewertungen 

14.619
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Ordered a Stiga Park 500 W. Easy to order, except I forgot an email address on the initial order. Sorted out by phone. Delivery was by Alex, who phoned me on the morning of delivery to confirm del... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ordered a Spectrum SBS240CPHT 40V Cordless Pole Hedge Trimmer. Having used it to cut a long Beech Hedge on two cuts I consider this to be the best Hedge Trimmer I have ever owned. Easily cuts the hedg... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Bought a Feider lawnmower 1 year ago. Nothing but trouble with drive wheel breaking, which admittedly they sorted, but now constant trouble starting. If it started it occasionally worked but usually... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great experience, website easy to navigate, payment split into 3 interest free payments, very quick delivery & the mower started 2nd pull ( I’d been dreading that bit) went through my overly long gr... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Rasenmäher-Fachhandel
  2. Gartencenter
  3. Rasenmäher-Reparaturdienst
  4. Geschäft

Vom Unternehmen geschrieben

MowDirect is the UK's leading specialist supplier of powered garden-equipment, garden machinery (including lawnmowers, ride-on mowers, garden tractors, brushcutters, scarifiers, chainsaws, …), power tools and accessories. We've been online for over 20 years and have created a strong brand-presence across the sector through our accuracy, considered pricing-strategies, excellent customer-service and unbeatable after-care. Having pioneered the way garden machinery is sold online, at MowDirect we know how important it is to pay careful attention to our online customer needs. That’s why we offer a unique combination of top garden machinery brands such as Stiga, Einhell, Mountfield and more. We are also exclusive authorized dealers for Feider, Racing and Energizer. We carefully select our goods with our specialists team and we are proud to offer our customers exclusive products you won't find anywhere else. Subscribe to our newsletter to make sure you don’t miss out on our deals, new offers and more. Our knowledge is your resource. MowDirect has been advising customers since 1999. We are the longest-established, UK online supplier of garden machinery and we are very proud of this heritage. Our team is here for you at all times to help you choose the right machine, find spare parts, give you tips and much more.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

14.619 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 33 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,0

Alle Bewertungen

(14.619)

7 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Strimmer.

A reliable supplier. Purchased from before. Very helpful on the phone over product and Knowledge. Good experience.

28. Juni 2024
Bewertet mit 1 von 5 Sternen

One star because zero wasn’t an option

One star because zero wasn’t an option. Bought a new Feider mower that stopped working after 8 months. Had been used no more than 10 times. Customer service was non existent. Sent me to Feider who simply ignored all messages. By a reputable mower from a reputable retailer.

2. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Not interested in customer care.

Bought a Redback extended hedgcutter about two years ago. The on / off switch broke.
I contacted them about a replacement part and was told that they can’t/ won’t help,just sorry.
I have wasted £300 on something that I can’t use/ repair.
Avoid this company. They take your money and that’s that.

19. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great price and quick delivery.

Great price and quick delivery.
The only downside; when you order a ride on mower, its delivered on a very large pallet, the wheels are wedged between the slats and the mower is held in place by wire ties underneath the mower, and impossible to reach, without using a saw to cut around the the slats, then physically lift one end of the mower and push. Assembling the various components requires patience and a degree in engineering. There should be an advisory notice shown when purchasing. It took three hours to dislodge it from the pallet and 4 hours to assemble.

5. Juni 2024
Bewertet mit 5 von 5 Sternen

Better than ever!

I purchased a Feider mower from MowDirect last year which I really like to use (and was great value). The pull-cord snapped so I tried to mend it and got in a big mess! I called MowDirect and they invited me to drop by the next day which I did. The staff were very helpful and friendly, sorted the issue on the spot (which wasn't straightforward) and I was delighted with the service. I had not realised what a competent firm they are, far more than the internet discounters I previously presumed them to be. I am now a fan. Thanks!

31. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Bought a Fielder 53cm refurbished…

Bought a Fielder 53cm refurbished petrol mower, electric start.
Delivery company gets a poor rating, as after he loaded pallet onto his forklift, advised our drive's slope meant he couldn't pull it up and would have to leave on the highway; what? Suggested we both try and PUSH up our drive; that worked.
The mower came with no manual; unsatisfactory when you've spent £600, and why no bottle of oil provided?
Somewhat concerned that parts eg blades/filters have to be ordered in € and imported from a French company. No local servicing agents for this mower brand, which means it'd have to be returned to MOW DIRECT. The mower leaves an excellent finish, and starts 1st time.
Engine does suffer jerkiness, and they asked for a video to be submitted; however, you can't see or hear it, BUT YOU CAN FEEL IT.
No response from Josh after I e mailed YOU TUBE url of mower in action.
Somewhat concerned at fragility of the rear rollers which are only PLASTIC.
Few YOU TUBE videos on this brand, but one repairer documents changing rear rollers, which he described as being of a poor design + quality.
We'll see how long they last.
[I've previously written this review, and it has disappeared].

8. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Broken Mower but great customer service...

The mower I received was broken, covered in oil, and came in a very dented box. However, after contacting Mowdirect, they replaced the mower and picked up the old one at no extra charge. Thanks to the customer service team for resolving this. I will definitely recommend buying from this website.

17. Mai 2024
Bewertung ohne vorherige Einladung
MowDirect-Logo

Antwort von MowDirect

Good afternoon Mr Collins

I am pleased we were able to resolve your issue in the end. Thank you for your kind words we hope to be able to assist you again in the future.

Kind regards
Sally
MowDirect

Bewertet mit 1 von 5 Sternen

Poor experience unfortunately

Bought a Feider lawnmower 1 year ago. Nothing but trouble with drive wheel breaking, which admittedly they sorted, but now constant trouble starting. If it started it occasionally worked but usually cut out immediately. Want money back, as not fit for purpose, but am now told by Mowdirect I must contact France!! to get a warranty claim - basically Mow not interested even though my purchase contract is with them. Suggest buy from someone else if you need service. Poor product and poor after sales.

20. Mai 2024
Bewertung ohne vorherige Einladung
MowDirect-Logo

Antwort von MowDirect

Good afternoon

If there is a warranty issue with your mower this will be sorted , we have a process to go through our sister company who run Swap are based in France , they deal initially with any queries and will then advice you and ourselves how to resolve, obviously if you are local to us at Sandy we would have the machine back but if you are miles away this isn't always possible hence raising the warranty claim. Has any fuel been left in the machine over the winter is so this will cause starting issues , as i dont know who you are i cant forward you the email we have put together regarding starting issues.

Kind regards
Sally
MowDirect

Bewertet mit 5 von 5 Sternen

Fantastic Customer Sevice

Whilst there was a problem with the Spectrum mower shortly after I purchased and started using it, MowDirect were fantastic (very prompt, no quibbles) in delivering a replacement and fully assembled new mower!

17. Mai 2024
MowDirect-Logo

Antwort von MowDirect

Good afternoon John

I hope you are now enjoying your new Spectrum mower , they have proved to be very popular since we started having them in April. If there is anything else we can help you with in the future please do not hesitate to give us a call.

Kind regards
Sally
MowDirect

Bewertet mit 5 von 5 Sternen

Good customer service and fast delivery

Good customer service and fast delivery

29. April 2024
MowDirect-Logo

Antwort von MowDirect

Good afternoon Mr Hughes

Thank you for taking the time to leave us a 5 star review, it would be very much appreciated if you could recommend us to your friends and family. If there is anything else we can help you with in the future please do not hesitate to give our sales team a call.

Kind regards
Sally
MowDirect

Bewertet mit 4 von 5 Sternen

Good price and delivery but beware stock availability

Ordered Stiga brushcutter and battery. Good price and quick delivery... but for the battery only. It turned out the brushcutter was not in stock and not due for 3 months. Ordered another instead which came quickly (and they price matched another vendor). Products are dispatched from Stiga directly rather than stocked at MowDirect.
Good: price
Bad: need to check availability with Stiga before selling

23. April 2024
MowDirect-Logo

Antwort von MowDirect

Good morning

Thank you for your review. Unfortunately we cannot hold everything in stock it would be impossible to do so. At this time of year stock levels can change over night , we do not normally capture payment until we are sure we can supply but i do know that there has been some issues with Stiga showing items in stock and when you go to order they can be on back order.

Kind regards
Sally
MowDirect

Bewertet mit 1 von 5 Sternen

Issues with communication regarding…

Issues with communication regarding their payment systems being down when I placed the order.

Item arrived with scratches.
Emailed the company to ask about the scratches with absolutely no reply.

Wouldn’t purchase again.

23. April 2024
MowDirect-Logo

Antwort von MowDirect

Good morning Mr Evans

Im very sorry to hear that your tractor arrived with some scratches it certainly wouldn't have left us in that condition so must have happened during transport. I can see from the emails that my colleague has been in touch with you and offered a monetary compensation.

Kind regards
Sally
MowDirect

Bewertet mit 2 von 5 Sternen

After service non existant

Bought a not exactly cheap ride-on Mountfield. Delivery was ok but after-service is frustrating. Booked service and when mower returned did not work ! lots of phones calls and photos still no help so got in local company who confirmed that the deck had been re-assembled incorrectly making it impossible to engage the blades. Tyres go down and were apparently re-inflated but were flat when mower used for first time a few weeks later. When questioned if they were looked at during service ( as I was charged ) I was told they were re-inflated and sealed and if they have gone down again new inner tubes needed. All in all not impressive for a mower that is less than 2 years old , is used on a flat medium sized lawn and whats more now has had to have the earth wire resoldered to the battery ...
I have also asked 4 times for a copy of invoice for the service to be e-mailed and still waiting for it ( as did not original)

15. März 2024
Bewertung ohne vorherige Einladung
MowDirect-Logo

Antwort von MowDirect

Good morning Mrs Welsh

Im sorry to hear that you have had issues with your ride on after the service. I believe that my colleague Josh is now dealing with this, he has also advised me that he has sent you a copy of the invoice on more than one occasion.

Kind regards
sally
mowDirect

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