Mightyape Bewertungen 

203
•
TrustScore 1 von 5

1,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Have been a loyal Mighty Ape customer for years and a Primate subscriber. Went to place an order and shipping us suddenly $50 where it used to be free for Primates. There was a mix in there from cards... Mehr ansehen

Bewertet mit 1 von 5 Sternen

websites slow cant even contact customer service or view my recent orders to cancel an order ive been waiting 3 months for. doesn't matter if you have primate anymore because anything slightly large y... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I will never use Mighty Ape again. Delivery was slow, they did not honour their return policy- item was returned immediately and in pristine condition , verified by photos and yet they would not refu... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I have used Mighty Ape multiple times over the years and found them especially good for last minute fast deliveries but lately every order has been a nightmare. Product delivery dates vary, I can't us... Mehr ansehen

Unternehmensdetails

  1. Buchhandlung
  2. auch in
  3. Computerspieleladen
  4. Fachhandel für Küchenbedarf
  5. Geschäft für Computerzubehör
  6. Hobbygeschäft
  7. Kinderladen
  8. Möbelgeschäft
  9. Spielwarengeschäft
  10. Videothek

Informationen, die aus verschiedenen externen Quellen stammen

Australia's coolest online store. We have hundreds of thousands of product in-stock, including: Games, Books, DVDs, Toys and more. Get fast shipping all over Australia!


Kontaktinformationen

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Ungenügend

TrustScore 1 von 5

203 Bewertungen

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Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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Hat keine negativen Bewertungen beantwortet

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Alle Bewertungen

(203)

10 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Recommended

After reading mixed reviews took the dive as was the only place I could find who stocked the new Monster High Frightmare toys. Due to urgency I opted for courier delivery, pricing seemed a little steep, but for 2 day delivery was worth it. Great communication on order progress. Item was as described, packaging was possibly slightly squished in transit, but no effect on the product itself. Will use again and recommend.

9. Dezember 2015
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Poor delivery times

Although I appreciate it is a busy time of year items ordered and paid for on 25th November yet not dispatched until 7th December. I consider this an unreasonable delay.

7. Dezember 2015
Bewertung ohne vorherige Einladung
Mightyape-Logo

Antwort von Mightyape

Hi Jeanette,

I'm so sorry for this disappointment. It sounds like the item just needed to be ordered in from our supplier before we could get it shipped out to you.

Normally this can be seen on the product page as "In stock with supplier" with an expected time-frame.

I'm really sorry if this was not the case :(

If you would like me to look into this for you, please just send me an email with your order number. You can contact me at: Isaac.evans@mightyape.co.nz.

My deepest apologies again for this inconvenience and disappointment.

Kind regards,
Isaac.

Bewertet mit 4 von 5 Sternen

Delivery

May I suggest using an alternative carrier than Aust Post. I can't believe that an item sent on 19/11/15 should take so long to get delivered from Sydney to Hobart.
Aust Post tracking just advised me that my parcel is expected to be delivered on 02/12/15. 14 days !!!
The entire fleet in the Sydney to Hobart have completed the race in that time and the bulk of them returned to Sydney.
Thanks to Aust Post - One disappointed little Birthday girl.

25. November 2015
Bewertung ohne vorherige Einladung
Mightyape-Logo

Antwort von Mightyape

Good afternoon,

I'm so sorry to hear this and I can appreciate your frustration completely. :(

That definitely sounds odd, as shipping is usually much quicker than this.

If you would like me to look into this further for you, please send me an email with your order number included.

You can contact me directly at: Isaac.evans@mightyape.co.nz.

Alternatively I will pass your feedback on to the team and we'll do all we can to make sure delays like this do not happen.

My deepest apologies again for the disappointment we have caused.

Kind regards,
Isaac.

Bewertet mit 2 von 5 Sternen

Dissapointed

I ordered Star Wars and although i got an email saying that it is on the way, i had to wait for over a week(past the launchday) for it to arrive and my email never got any reply. That wasnt the only problem, when my game finally arrived it was damp on the envelope and inside as well. all my game codes and cover have water damage. The only good thing was that my game was still able to load (for now as i am halfway loading through it).. but very disappointed on the condition it arrived in and having had a good experience from the first order i had i thought it was trustworthy enough to preorder a game.

23. November 2015
Bewertung ohne vorherige Einladung
Mightyape-Logo

Antwort von Mightyape

Hey Jason,

I'm so sorry to hear this. :(

I can appreciate the frustration and disappointment completely, I would feel the same.

I would really like to assist you and make this right, as orders should always arrive in perfect condition.

If this hasn't been resolved already by our customer service team, you can contact me directly at: isaac.evans@mightyape.co.nz.

I will do all I can to assist you as soon as possible.

My deepest apologies again.

Kind regards,
Isaac.

Bewertet mit 2 von 5 Sternen

Disappointed

First order still not delivered after stating items in stock . Second order arrived okay but it was ordered 3 weeks after 1st order . Emailed requesting explanation but no reply . Send my order or refund my 130 bucks ! Mighty ape less than mighty !!!!!

19. November 2015
Bewertung ohne vorherige Einladung
Mightyape-Logo

Antwort von Mightyape

Hey Ross,

I'm so sorry to hear that the order is taking this long. :(

If you would like me to look into this for you, please just send me an email with your order number.

You can contact me directly at: Isaac.evans@mightyape.co.nz.

My deepest apologies again. We will do all we can to get this resolved for you.

Kind regards,
Isaac.

Bewertet mit 1 von 5 Sternen

Mighty apes calendar is two days behind

Hi mighty ape. I recently purchased/pre ordered a PlayStation game, although you can't guarantee that my game would arrive on release date you would hope in this day and age you would be able to make it happen. I wonder what the point of your service is if you cannot deliver the customers needs.. Very disappointed. Thanks in advance for your generic response ":( " but this does not change the fact that you are an incompetent company and I don't have my game on release date 👎🏼

19. November 2015
Bewertung ohne vorherige Einladung
Mightyape-Logo

Antwort von Mightyape

Hey Adam,

I'm so sorry to hear that we let you down with this pre-order game. :(

I will pass your feedback on to the team and we'll do all we can to make sure this does not happen again.

If you would like me to look into this further for you - please just send me an email with your order number included.

I will do all I can to get this resolved as soon as possible for you.

My deepest apologies again for the disappointment.

Kind regards,
Isaac.

Bewertet mit 5 von 5 Sternen

Brilliant company!

They have all the latest games (including some hard to find imports) at all the lowest prices. I'm a big fan of Mightyape and will continue to purchase from their site.

17. November 2015
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Natural Honey Lotion - Revlon

Fantastic product was shipped very quickly love the lotion and one for my friend who has cancer. It is her favourite lotion so thank you for getting to me so quickly. Would definately recommend Mighty Ape great service and quick.

9. November 2015
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service

I usually don't like online shopping but every experience with Mighty Ape has been great. They are my first stop for gift shopping now!

5. November 2015
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Great services but bad record

Today I received a vinyl record from pink floyd ( 2 LP ) and the first record
has factory defect from the beginning.This is a bad cutting on the edge of
the record and makes a distorted sound. Is there any way I can make a complaint to exchange the record?

Regards,

Peter

2. November 2015
Bewertung ohne vorherige Einladung
Mightyape-Logo

Antwort von Mightyape

Hey Peter,

I'm so sorry to hear that :(

It sounds like that might just be a manufacturers fault.

I'll be more than happy to assist with this, please just send me an email with your order details to: isaac.evans@mightyape.co.nz

We'll get this resolved as soon as possible for you. :)

My apologies again for the inconvenience.

Kind regards,
Isaac.

Bewertet mit 2 von 5 Sternen

Misleading information regarding delivery times

Purchased a book off the website on the 15th of October for dearer than competitors as it stated "3-6 days delivery to NSW, VIC ect." Once purchasing was sent an email informing me it would not be shipped until Friday 23rd of October and only received confirmation it had been shipped on the 28th. Based on my experience I would not recommend using Mighty Ape unless they are the cheapest book supplier and you don't need an item within their promised delivery times.

29. Oktober 2015
Bewertung ohne vorherige Einladung
Mightyape-Logo

Antwort von Mightyape

Hey Joel,

I'm so sorry to hear this :(

You're completely right and your book definitely should have been shipped out on Friday.

Sadly it looks like there were delays coming up to the long weekend and we weren't able to get it shipped out until Tuesday.

This isn't good enough and there should never be unexpected delays.

If you would like me to look into this further for you, please just send me an email and I will do all I can to get this resolved as soon as possible.

You can contact me at: Isaac.evans@mightyape.co.nz

My deepest apologies again for this disappointment.

Kind regards,
Isaac.

Bewertet mit 2 von 5 Sternen

Dont expect honesty from customer service

While my purchases of in stock items have been ok, every time I pre order an item it is always shipped after its release, sometime by days. Customer service assures me it is sent on time but all postage marks and tracking occurs only after I have contacted mighty ape about where my item is. Because of this I cancelled $300 worth of orders and will not be dealing with them again. To add insult to injury part of my refund was done as store credit only despite paying via direct deposit, and took more time and effort to get that rectified. If you want an item on time, then this is not your company.

28. Oktober 2015
Bewertung ohne vorherige Einladung
Mightyape-Logo

Antwort von Mightyape

Good morning.

I'm so sorry to hear this :(

I can appreciate your disappointment completely, and you shouldn't have had to contact us regarding anything being sent.

We always do our best to get items shipped out 1-2 days before the official release date so it's odd that your orders didn't go out on time.

If you would like me to look into this further for you, I am more than happy to.

Please just send me an email and I will personally do all I can for you.

My email address is: Isaac.evans@mightyape.co.nz

My sincerest apologies again for this disappointment, I really hope we can be of better service if you ever decide to shop with us again.

Kind regards,
Isaac.

Bewertet mit 5 von 5 Sternen

Great customer service, fast delivery.

I had a minor fault with a product i had ordered. The guys from Mightyape showed great concern and within days the problem was rectified. I used to shop from other online companies but from now Mightyape will be my first port of call.

9. Oktober 2015
Bewertung ohne vorherige Einladung
Mightyape-Logo

Antwort von Mightyape

Hi Greg,

I'm so sorry to hear that your item wasn't perfect :(

We appreciate hearing about this sort of thing and we're only too happy to help out.

If you would like me to look into this for you, please just send me an email with your order details to: Isaac.evans@mightyape.co.nz

I will do everything I can to get this resolved as soon as possible. :)

My apologies again for the inconvenience.

Kind regards,
Isaac.

Bewertet mit 2 von 5 Sternen

Broken CD

Service and delivery is usually great with Mighty Ape however I ordered Trivium's new album 'Silence in the Snow' and the album casing was cracked and broken inside. This often happens when i order CDs and I was hoping it wouldn't with mighty ape.

6. Oktober 2015
Bewertung ohne vorherige Einladung
Mightyape-Logo

Antwort von Mightyape

Hey Robert,

I'm so sorry to hear this :(

We will always do our best to make sure items are packed in a way that ensures they arrive safely with you, sadly it is still possible for transit damage to occur.

If you would like to send me an email directly, I will be more than happy to assist you further with this :)

My email address is: Isaac.evans@mightyape.co.nz

My apologies again for the disappointment.

Kind regards,
Isaac.

Bewertet mit 5 von 5 Sternen

Great company with fast delivery and good service

I have bought several items from Mightyape over the last 18 months and have always found them to be very reliable and helpful, with great products.
I recently had to return an item under warranty and they sorted this out very quickly. A lot of online company's provide good service delivery but in my experience their after sales service often leaves a lot to be desired. I would rate Mightyape's after sales service as the best I have experienced with an online company, thank you Mightyape!

30. September 2015
Bewertung ohne vorherige Einladung

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