Mazda Bewertungen 400

Have tried to ring a number of times to parts from three different dealership of Mazda on different days and can not get intouch with them not answering the calls. Dealers - Dewsbury - York - Doncaster

I had a very disappointing and concerning experience with the dealership at 299–307 Collier Row Lane, Romford regarding a reserved Mazda CX-5 (2.0 e-Skyactiv G MHEV Takumi).

After placing a reservation, I initially spoke with a salesperson named Cameron. He informed me that I could collect the car by 3:00 PM on Saturday. However, this was already difficult as I was travelling from Newcastle, and I clearly explained that due to distance and possible traffic, I could not guarantee arrival by that exact time but would do my best. Despite this, he offered no flexibility.

What made the situation worse was the complete contradiction from the manager, Kam Shokar. He stated that the car would not even be ready before 1:00 PM and that I would receive a call after 1:00 PM. This raised serious concerns, as this timing aligns with the expiration of my reservation, suggesting the possibility that the delay was intentional.

I made multiple attempts to contact the dealership to extend the reservation and avoid losing the car unfairly. Each time, my calls were redirected to the manager. Instead of resolving the issue, I was told directly: “We are not selling the car to you. This is our car and we decide who to sell it to.” This was extremely unprofessional, especially considering I had already reserved the vehicle and was actively trying to complete the purchase.

Additionally, communication throughout was poor. Promised callbacks never happened, and the attitude became noticeably dismissive once I confirmed I intended to pay in full rather than finance the car.

Overall, the experience lacked transparency, consistency, and basic customer respect. The conflicting information, refusal to extend the reservation, and outright denial of sale despite a valid reservation give the impression that the car may have been redirected to another buyer under unclear circumstances.

I would strongly advise others to proceed with caution and ensure all agreements are clearly documented. Unfortunately, this experience did not reflect fair or professional business practices.

Lovely looking car Mazda CX 60 Homura hybrid, but the ride is hard, in 18 months I have had to return it to the garage 9 times for recalls 4, the rest faults. The latest which has taken 5 months and still not resolved is with regard to charging, both plug in and regenerative braking. A part took two months to arrive, when fitted it did not resolve the problem. Now waiting for another part.

Today I visited Mazda (Perrys) in Canterbury to have my car serviced as has been the case for many years now. Today as has always been the case everyone was polite, professional and supportive. However, with regards to my visit today I would like to make special mention of a lady called Isabella who was/is one of the management team. Whilst I waited for my car I sat at a table in from of Isabella's workspace and could hear her talking in the background whilst reading my book. With regards to what I could hear as a former manager myself I was greatly impressed by Isabella's style of management which I would describe as being firm when necessary but also caring, person centred and humanistic. It was clear to me that Isabell when speaking to members of staff she was clearly reflecting a biopsychosocial approach. that being giving consideration to, who ever she was speaking with, their physical, psychological and social needs, wishes and a general good understanding of appropriate communication. Isabella was professional whilst getting her message across in a sensitive manner. Further when I spoke to Isabella with a question she stood up to greet me, answered my question in friendly manner and also most important she smiled. As indicated above having been a manager myself as well as having lectured on positive and effective management it is my opinion that Isabella showed the skills and abilities of an excellent manager and leader. In saying the above it is my hope that it will serve to facilitate her future with Mazda.

Mazda UK takes no responsibility for its own accredited dealerships and dismisses customer complaints without any attempt at resolution.

I experienced a complete failure of both process and accountability involving an official Mazda dealership — followed by a wholly inadequate response from Mazda UK.

I booked a service at Croydon Mazda via Mazda’s official online system for 8:30am on Saturday, 7 March 2026. I received both a confirmation email at the time of booking and a reminder email two days before my “service”, each clearly stating that my booking was confirmed.

On that basis, I drove approximately 30 minutes to the dealership before 8am on a weekend.

Upon arrival, I was told there was no booking on the system. Despite producing both confirmation and reminder emails, I was informed that an online booking is merely an “application” for a booking and that I should have phoned — a position that directly contradicts Mazda’s own written communications and requires me to just intuitively know that despite being given the option to bool online, a phone call is supposedly necessary.

I was then told to leave and rebook, with the next available slot being two months later than my intended (and confirmed) booking.

After escalating this to Mazda UK, the response was deeply unsatisfactory. So-called “customer service” at Mazda UK:
• Refused to accept any responsibility for the failure
• Offered no compensation or meaningful remedy
• Made no attempt to secure an alternative booking
• Simply redirected me back to the same dealership

Mazda UK relies on its dealership network to deliver its brand experience, promotes those dealerships on its own platform, and provides the booking infrastructure — yet disclaims all responsibility when that system fails.

This is not a credible position, and one that should cause any reasonable person an immense amount of embarrassment when attempting to justify it.

The net result was nearly three hours of wasted time, caused by a confirmed booking that Mazda failed to honour, followed by a complaints process that produced no outcome whatsoever. Instead, I was told to sort it out on my end despite not being at fault in any way.

A global manufacturer should be capable of more than issuing dismissive “apologies” while deflecting responsibility and offering no solution.

If something goes wrong, do not expect Mazda UK to resolve it as instead you will receive lip service and complete apathy.

Appalling and abusive service.

When is a receipt not a receipt when is a papal receipt as Mazda would not except it as to part of my existing clame

Having spent over £50k on a brand new Mazda CX60 phev, we have never such a terrible experience and so many faults with a new car.
After numerous recalls, and a failed tailgate strut, we are now 3 weeks waiting for faulty front sensors to be replaced.
The York dealership never calls you back…how hard is it to source 2 sensors which we assume are a basic stock part!
Will definitely never recommend or buy another Mazda #disappointed!

Bought a diesel CX-5 from new, after 6 months got a warning the oil level was too high so went into the dealership for an oil change. Despite using the car for long trips it was apparent it was suffering from issues with oil dilution. Fast forward a few months and the car is experiencing juddering and a rocking movement under braking. I took the car into Eden Basingstoke for a service and to check the brakes but was told the brakes are fine. Still experiencing issues we took the car to Guildford Mazda who said the runout on one of the brake discs was above tolerance and despite there being plenty of wear remaining on the front pads we needed to replace the discs and pads and the car had done 9000 miles. The dealership suggested I call Mazda customer services who said there was nothing they could do. So I potentially replace the discs and brake pads at nearly £700 from Mazda or put up with it. Having driven cars for over 30 years and never had these issues with any other cars, its safe to say we won't be touching Mazda again and buying any more of their junk products.

I bought MAZDA MX5 and its destroyed my life. i spend such a lot of money

I used to think Mazda stood for great driving cars with decent reliability.
I don't think so anymore.
I have owned 4 Mazda over the years and currently own 2 - an MX-5 and a CX-30.
The CX-30 looks great and drives really well too.
However, the reliability is just not there. The folding side mirrors have failed twice in the 2 years of ownership (had the same issue with our previous CX-3)
The 1st time they were replaced as a courtesy - but when one of them failed again just over 13 months after it was replaced, Mazda UK refused to replace it - even though it is clearly a substandard item.
Fast forward to now...
In the past few weeks, the powered boot/tailgate started making a very loud popping when unlocking.
Some googling confirmed this is a known fault due to a design flaw in the lock/latch bracket which cracks/snaps after a few years. As I said to Mazda UK in my email, having been driving all sorts of cars for almost 40 years - I have never had or heard about a lock bracket cracking. Indeed, in some other countries Mazda acknowledge this as a design flaw and replace it under warranty. To further support the design flaw argument, Mazda released a new improved version of the latch with a new part number to address the flaw.
I asked Mazda UK if they would be prepared to contribute towards the cost of replacing mine (the car is 6 years old). But this was flatly rejected with some ridiculous argument about differences between left hand drive and right hand drive cars - despite the fact that it is the exact same part number on USA models as it is on UK and or Chinese and Japanese models.

Salesman Justin Thompson and his manager Steve once again provided a first class service for our latest purchase. This is why we keep going back all the way from Cardiff. The process was seamless and professional. No hard sell, just good old fashioned customer service. Puts our local Mazda dealerships to shame.
So thanks gentlemen. We'll be back when we are ready to change cars again. You are a credit to Green4 and for Mazda UK.
Spot on - completely satisfied, again.
Chris & Charlotte

This review is for the Guildford Mazda dealership in Surrey

I would strongly encourage prospective customers—especially those considering an approved used Mazda—to think carefully before purchasing from Guildford Mazda. Based on my experience, I would recommend seeking a dealership with higher standards of vehicle preparation and customer care.

I placed a deposit on a 2018 Mazda MX-5 (AY68 FKS) listed through the official Mazda Approved Used network. The car appeared well presented online and I proceeded with the purchase through Sales Executive Daran. I was informed some preparation work was required on a crash detection module and was assured this would be resolved before collection eight days later.

After travelling 2.5 hours from Bristol, it became immediately clear the vehicle was not fit for sale. The car had multiple dents, deep scratches, significant paint loss on the driver’s door, a poorly repaired front bumper, and widespread scratches across the bonnet. Daran acknowledged a large scratch, claiming it occurred post-preparation, despite further damage being obvious.

My deposit was refunded after speaking with his manager remotely, but no compensation was offered for the wasted time or travel costs. I am now raising these concerns with Mazda UK, as I do not believe this vehicle should ever have been marketed as an approved used Mazda.

Having booked my very low mileage (22500) Mx5 into Mazda York, for a diagnostic check (at 3 times the price of independant garage) re a stop start system warning light issue, they insist the check needs a 2.5 hr booking! (?).
I was informed early doors, they suspected what the defective expensive part was (£1000 plus DC converter). I expected this, concurring with similar internet reports.
However, they would not commit their diagnosis unless I paid a labour fee of £280 to strip it down further, stated at 2.5hrs in. Seriously, how difficult can it be to tell me the part is not working?

The staff were pleasant, but Mazda know this is an issue and won't commit an answer, until you're indebted.
Mazda UK weren't interested, in any way, unless you've a new car, under warranty.
I took the car there for a better experience, after Mazda Harrogate made a hash of the fuel pump recall a couple of years back (screwdriver prising marks on the headrest backs, discovered later).
I didn't get one 🤷‍♂️.

Get a different make of car, with ability to use none franchise specialists. I'm not aware of any local mazda ones.

Mazda leamington spa where i bought our volvo from was excellent from start to finish,sal couldn't do enough for us as we travelled 2.5 hours to pick this car up,was a fault with the cr on the electric boot strut but was sorted more or less straight away by Steve Roberts the branch manager all in all great company to deal with.

I had a great experience at the Mazda dealership in Coventry. From the moment we walked in, it genuinely felt like everyone cared and the customer service was excellent.
Jordan was very knowledgeable, thoughtful, bubbly, and friendly, which made the whole experience enjoyable and relaxed. The sale was closed by Paul, who was efficient and also very knowledgeable, making everything straightforward and stress-free.
Justin also helped me with the service plan side of things and was kind and helpful throughout.
I’m very happy with the car I purchased – it meets my needs perfectly – and I’m really pleased with the overall service. I wouldn’t hesitate to recommend this dealership.

I wish I had read these reviews before buying a brand new car from them.
A part of car fell off after a few months which only cost a few pounds to replace. They refused to help until I got my partner who has a legal background involved. Part department terrible

Big thanks to millcars Mazda. Phil and Neal are both top guys very professional simply the best service. See you soon.

Mazda 3 very low ceiling to get in and out,back seat is cramped not much leg room,driver seat is not easy to adjust for shorter people, the visibility is very poor on the side windows ,very noisy on the motorway

Right where can i start well i bought
A mazda 3 from invicta motors bolton on 8 January 2025 my conclusion what a bag of unreliable crap I've ever had in my Life broke down for the 8 time today allsorts come up on instrument cluster or the doors lock you out Dealer don't wana no manufacturer keeps you in the dark so dose stocport had an AA Mechanical inspection at £360
KEEP AWAY TO mazda is the worst car I've owned get rid is my outlook

Mazda York.i have never experienced such a disorganised waste of space dealership who have no interest in their customers. Brought my new car in under warranty as handbrake and transmission faulty. Said it was fixed but 5 weeks later my car was the same. Took it in this morning as it was booked in and they had no record of the booking and didn’t care.Never go near this dealership as they are a disgrace.