Matthews & Peart Bewertungen 

27
•
TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 3 von 5 Sternen

M&P fitted 11 windows for us 18months ago. A few weeks back I noticed a screw was missing from one of the handles - you only see it when the handle is opened and this window isn’t used muc... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Just had M&P quote and install 2 new doors, a window and upgrade all facias, soffits and gutterings. Had 3 local quotes and M&P were by far the most reasonable. The team doing the work were amazing.... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Invited them to quote for a large conservatory. The guy arrived late but promised a quote within a week. That was two months ago and I have heard not a word since. Waste of space. Update in response... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We have used Matthew's and Pratt for several things in last few months... Windows, French doors and new front door. We have received excellent service throught. The products and fitters have been outs... Mehr ansehen

Unternehmensdetails

  1. Fensterinstallationsdienst
  2. Glasindustrie
  3. Türenlieferant

Vom Unternehmen geschrieben

Matthews & Peart started as glaziers in Shrewsbury back in 1961. The company was started by Mr Brian Peart & Mr Jim Matthews and was run from premises in Wood Street, Greenfields, Shrewsbury. In 1973 the company moved to Coton HIll Glass Works, Shrewsb...


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

27 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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3,8

Alle Bewertungen

(27)

2 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Friendly Service

From the initial consultation to fitting the friendly service was appreciated.
We had two doors and a window fitted. The fitter did an excellent job and was very clean and tidy with his work. Delighted with the products which are much more robust than the UPVC doors we had before.

8. April 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Don’t waste your time

Invited them to quote for a large conservatory. The guy arrived late but promised a quote within a week. That was two months ago and I have heard not a word since. Waste of space.
Update in response to the company’s answer. While I appreciate that there are issues with COVID, that does not in any way excuse taking over a month (by their own admission) to provide a quote and failing to communicate in any way. Why should I, as a client, be accused of not “chasing” a quote that I had been promised?
Having seen the pathetic second response, I find it difficult to believe that a reputable company just wants to blame everyone else. By their own admission, they failed to do as they had promised or to communicate in any way, but just blame the client for their own shortcomings. I absolutely stand by my initial review. Utterly hopeless.

26. November 2020
Bewertung ohne vorherige Einladung
Matthews & Peart-Logo

Antwort von Matthews & Peart

Good Morning Mr Ramsay,

When writing a review it's important that you are factually correct. Firstly I would like to point out that I was not late for our appointment. I actually knocked on the door several times but resorted to calling you because there was no answer at the door. You said you were decorating so couldn't hear the front door. Secondly, I came to visit you on 27th October 2020 so its been 1 month and not 2 months like you purport in your review.

We are also not a waste of time like you say, we are a family run business that has been running since 1961 and have worked hard to build up a reputation and keep it. During the Covid pandemic, demand has increased exponentially and I believe most firms are in a similar position. We make every effort to provide a quotation within a reasonable amount of time but with people off self isolating this can put additional strain on any small business. I would also add that it would appear from our telephone records that you have not chased the quotation or phoned our office for an update. Instead you resort to writing 1 star reviews.......

Kind Regards

Andrew Dulson

Further reply - so you agree that your initial statement was factually incorrect and that you had not waited 2 months for a quote. Reviews need to be factually correct to be credible and be of any value.

Further reply:- it’s important that people see there are 2 sides to every story when it comes to online reviews. Your initial comments claimed I was late to the appointment and the second that you had waited 2 months for the quote. Both statements have been shown to be incorrect. There has been no blame as you say, I am merely ensuring that you post factually correct information which you have failed to do.

Bewertet mit 1 von 5 Sternen

Wouldn’t use again

Poor communication throughout process and very poor standard of finish.

23. November 2020
Bewertung ohne vorherige Einladung
Matthews & Peart-Logo

Antwort von Matthews & Peart

Good Morning Julia,

We fitted your 2no (Back Bed and Bathroom) windows 8 months ago and you have not reported any issues since their installation. During the installation i personally had to visit because you wanted us to overclad the boxing to your toilet waste pipes but obviously this does not fall under the works of replacing your windows. The fitter finished the job, you checked the work whilst i was there and you paid when you were happy like all our customers so i don't understand your need to post a negative review. If you have any issues with the installation let me know, you have a 10 year guarantee with us and we will gladly attend.

Thanks Andy

Bewertet mit 5 von 5 Sternen

Fantastic service from start to finish

Fantastic service from start to finish. From Andrew supplying the quote to the excellent fitting all done within the time frame quoted to a very high standard. We are over the moon with our new windows, composite doors and Dorma's (re-cladding and facias). We chose the Heritage flush windows and are so pleased we did the quality and look is amazing. The fitting team Steve and Dean were wonderful, efficient, professional, punctual and nothing was too much trouble. Can not praise them enough. Would highly recommend Matthews and Peart.

10. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5 stars all the way.

This company was recommended to us and no regrets at all. From the initial contact with Lydia to Lee the fitter, excellent service. The product is fantastic and our new door looks and works great. If you need replacement windows & doors. Do not fail to contact this company.

11. September 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Highly recommended.

We are so pleased with the super job Matthews & Peart have done with our two porches and front door.
Their men worked without complaint in freezing and terrible weather in April; they were cheerful, polite and efficient, with attention to detail bringing a great finish to the work – a credit to both themselves and the company.
Our thanks go to them all and we’ll be using them for future work on our house when it is needed!
Highly recommended.

2. September 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Many Double Glazing companies could…

Many Double Glazing companies could learn a lot.

I moved to Shrewsbury in October 2017, bought my house and decided I needed to replace the 25 year old UPVC windows.

Now anyone can sell these products, fewer at a decent price (without the need for haggling, and the salesperson making calls “to the manager”). Only a select few can do all of this AND provide a high quality, friendly and responsive customer service to back up their products.

Matthews & Peart scored 10/10 with a full installation of a Solidor front door, Solidor stable door at the back, two bow windows, 6 other windows and a large French Door.

Would I use them again or recommend them.. yes absolutely.

A great local family run business that’s been around for 30+ years. I can see why they are stilll around whilst other fly by night businesses have disappeared into the ether, or reinvented themselves to avoid the wrath of disgruntled customers.

19. Juni 2018
Bewertung ohne vorherige Einladung

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