I ordered an item that was back ordered and the delivery got postponed 2 more times before it actually arrived. I placed the order in May and it did not arrive until August for 2 pillows. For such a s... Mehr ansehen
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Das sagen Bewerter
The Cora sideboard is perfect for our entryway, but the inside smells strongly of acetic acid or similar. Maybe something used for shipping. While I am sure it will eventually dissipate, it is quite... Mehr ansehen
Unternehmen hat geantwortet
your sales team sent me photos of the chairs already in a customers home. I also received a fabric swatch which helped me make my decision to purchase the chairs. these are the first chairs I purchas... Mehr ansehen
Unternehmen hat geantwortet
Overpriced, significantly cheaper options with no shipping costs for the same items available online. No way to contact customer service aside from email, which takes them 48 hrs to respond.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Lulu and Georgia
Vom Unternehmen geschrieben
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Kontaktinformationen
5410 Wilshire Blvd, 90036, Los Angeles, Vereinigte Staaten
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3,5
Akzeptabel
6468 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Your delivery people call and there’s…
Your delivery people call and there’s no one on the line. I can’t get my bed delivered! Horrible customer service
28. Juli 2026
Antwort von Lulu and Georgia
Hi Jalene,
Thank you for your feedback! We sincerely apologize for the delivery delays you've experienced with our freight carrier. At the time of your purchase, the made-to-order bed you ordered had an 8-week production timeline. Our freight carrier has confirmed a delivery date scheduled for the week of 8/17. Please contact Metropolitan using the phone number provided in the tracking link sent to your email, if you have any questions about the delivery date or need to reschedule your White Glove service appointment. Thank you for your patience, and please let us know if you have any further questions. We are happy to help!
Lulu and Georgia
I am so impressed with this company
I am so impressed with this company. I needed a rug replaced, and their customer service was top-tier from start to finish. They listened, communicated perfectly, and responded promptly. It’s rare to find a business that shows this level of understanding nowadays. To top it off, the delivery guys were fantastic. They’ve earned a customer for life, and I’ll definitely be telling others to shop here!
28. Juli 2026
Antwort von Lulu and Georgia
Marcy,
We are so happy to hear about your positive experience with us! It's wonderful to know that our customer service and delivery team exceeded your expectations when replacing your rug. We truly value your kind words and appreciate you becoming a lifelong customer. Thank you for sharing your feedback!
Lulu and Georgia
Quality
I love to peruse your online products…The quality and workmanship of the pillows that I bought are outstanding and look so nice in my fireplace room. I am very pleased with my purchase…Thank you Lulu and Georgia
21. Juli 2026
Antwort von Lulu and Georgia
C.E.M,
We are so happy to hear how much you love your new pillows! It's wonderful to know that their quality and workmanship look so nice in your fireplace room. We truly appreciate your kind words.
Lulu and Georgia
Communication was great and the items…
Communication was great and the items that I received were just as they were pictured. I am in the middle of the renovation. I will post pics when they are installed!
21. Juli 2026
Antwort von Lulu and Georgia
Kristine,
We are so happy to hear our communication met your expectations and that the items were just as pictured! We eagerly await seeing your renovation photos when the installation is complete.
Lulu and Georgia
Easy to unpack and looks great!
28. Juli 2026
Antwort von Lulu and Georgia
Sheila,
We're so glad to hear that you found the unpacking process easy and that you love how it looks! Thank you for sharing your positive feedback.
Lulu and Georgia
Mistake. I’m giving 3 stars only because I…
I’m giving 3 stars only because I received the wrong wallpaper sample. I clearly ordered a blue/white print and received a brown-toned grass cloth. I do have an email in to customer service and hope they can correct the error.
28. Juli 2026
Antwort von Lulu and Georgia
L. Verrier,
We appreciate you bringing this to our attention. We understand your frustration with receiving the incorrect wallpaper sample. We are actively looking into your email to customer service to correct this error for you.
Lulu and Georgia
Unique items
Unique items. Beautiful website. Items arrived quickly and safely packed for shipping.
28. Juli 2026
Antwort von Lulu and Georgia
Anita,
We're so happy to hear you enjoyed our unique items and beautiful website! We appreciate your kind words about our fast and safe shipping.
Lulu and Georgia
Great quality
28. Juli 2026
Antwort von Lulu and Georgia
Hi Vanessa,
Thank you for sharing your positive feedback!
Lulu and Georgia
Antwort von Lulu and Georgia
Hi there,
Thank you for sharing your positive feedback!
Lulu and Georgia
I ordered four custom hand towels for…
I ordered four custom hand towels for the restrooms in my business. I ordered from you because I felt like the quality and design would be on point. Towels arrived, and all of them were cut crooked. So they aren’t squares they are misshapen. They don’t fold or hang straight. The binding on the edges is already coming undone. After one wash loops in the cotton were also coming out. And customer service, slow to respond, offered me a $28 credit for it. Which is honestly a slap in the face considering how much I spent on four custom hand towels. I am still waiting several days later on a reply. This is not what I expected from my purchase with you.
20. Juli 2026
Antwort von Lulu and Georgia
Hi there,
We're sorry to hear about this. We can see that one of our Customer Experience Specialists is actively working on your case and will provide you with an update as soon as more information becomes available.
We appreciate your patience in the meantime!
Great looking chairs that arrived sooner than later!
The chairs I ordered were suppose to take 6-8 weeks to arrive but only took 4, so that was a great surprise! They delivery service was very good . The chairs seem well constructed and comfortable and look great!
20. Juli 2026
Antwort von Lulu and Georgia
Nikki,
We are so pleased to hear that your chairs arrived sooner than expected and that you are happy with their construction, comfort, and appearance! We truly appreciate your positive feedback on the delivery service as well.
Lulu and Georgia
Always happy with products from Lulu…
Always happy with products from Lulu and Georgia. My clients love the 72” round dining table
21. Juli 2026
Antwort von Lulu and Georgia
Karen,
We are so glad to hear you are always happy with our products and that your clients love the dining table! Thank you for sharing your positive experience.
Lulu and Georgia
Antwort von Lulu and Georgia
Jill,
We're so happy to hear that you love the pillow cases and that they arrived so quickly! We truly appreciate your positive feedback.
Lulu and Georgia
Amazing products!
I love everything from Lulu and Georgia's catalogue. Everything feels so intentionally curated and unique. I purchased a couch and, while it really does take a while to make and be delivered, I think it's worth it. It's incredibly beautiful and comfortable and worth it. Delivery team was also amazing, going above and beyond!
16. Juli 2026
Antwort von Lulu and Georgia
Megan,
We are so happy to hear you appreciate our curated selection and unique items. It's wonderful to know you found your new couch to be incredibly beautiful and comfortable, and that our delivery team provided amazing service. Thank you for your kind words!
Lulu and Georgia
Did not follow up.
17. Juli 2026
Antwort von Lulu and Georgia
Daniela,
We sincerely regret that we did not follow up as expected. We will get a representative to further assist you shortly.
Lulu and Georgia
Rug was in stock and “ready to ship”
Rug was in stock and “ready to ship”. Didn’t ship for weeks and when I finally sent an email they respond days later saying it will ship in 7-10 days and give me a $40 dollar credit for half of my shipping. It’s always something with this company. Love the products , hate the experience.
24. Juli 2026
Antwort von Lulu and Georgia
Hi Brittany,
We're sincerely sorry for the delay in shipping your rug and understand how frustrating it must have been to wait longer than expected, especially after it was listed as ready to ship. We appreciate your patience throughout the process and are glad we were able to provide a partial shipping refund for the inconvenience.
We see that your rug has since been delivered, and we truly hope you're enjoying it. Thank you for your honest feedback—it helps us identify areas where we need to improve the customer experience, and we appreciate you giving us the opportunity to do better.
Great experience smooth refund when arrived damaged
Great experience, fast ship, refund right away when item arrived damaged, a total of 10 min online chat get it resolved.
17. Juli 2026
Antwort von Lulu and Georgia
Haijun,
We're so glad to hear you had such a positive experience with us, especially regarding the quick resolution of the damaged item. We strive to make every interaction smooth and efficient, and your feedback confirms we're on the right track!
Lulu and Georgia
Antwort von Lulu and Georgia
Hi Stephen,
Thank you for your feedback! We're glad to hear your shopping experience went well. We sincerely appreciate your input.
Lulu and Georgia
Antwort von Lulu and Georgia
Hi Danielle,
We are so glad to hear that everything was on time, and that our team worked quickly. Thank you for your positive feedback!
Lulu and Georgia
Gorgeous pillow but RANCID smell
Gorgeous pillow but RANCID smell. We had to take to the dry cleaner before using....
16. Juni 2026
Antwort von Lulu and Georgia
Hi Katie,
Thank you for your feedback! We're sorry to hear about the odor with your pillow. Our Customer support team is here to assist you if you'd like to explore a return or other options. Please let us know how we can help.
Lulu and Georgia
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