Let Alliance Bewertungen 

Very thorough and clear process with Natasha Hargreaves. Very happy with the service!

My experience was great. Freya Crompton helped me understand my insurance options . She gave many clear options for me to choose and gave me time to think. Freya was very kind and helped me not worry about anything queries I had. Im very grateful for Freya’s service.

I received great customer service from Sophia Hale. She spoke me through all the information in a polite and friendly manner and even took time to engage in conversation with me.

I've only just gotten insurance with Let Alliance, so I can't and won't speak to anything regarding making a claim.

What I will say, though, is that I REALLY appreciate that it's humans on the line and not slews of AI chatbots it's done through phonecall. Maia Iball was absolutely lovely, I couldn't have asked for anyone better: professional and friendly.

I had an extremely stressful and disappointing experience with this referencing company when applying to rent a property with my husband.

I earn £2,200 per month through my salaried employment, in addition to self-employed income ranging from £1,500 to £2,700 per month. We applied for a property with a monthly rent of £2,500, which my husband and I were sharing equally. My share of the rent was therefore only £1,250 per month. Despite providing supporting documentation for my income, my application was not approved.

I find it incredibly frustrating that my legitimate income was not recognised in a way that reflected my actual financial circumstances. Self-employed individuals may not yet have a completed tax return for the current financial year, as they are legally entitled to submit it at the end of the tax year. This does not mean their income is not genuine or cannot be evidenced through other documents.

What made matters worse was the delayed communication and the lack of meaningful support when we tried to resolve the issue. We ultimately lost the property we wanted to rent, causing unnecessary stress and disruption to our lives.

If the company could not approve my application under its internal criteria, why was there no reasonable alternative offered? Why couldn’t the letting agent arrange referencing through another provider rather than allowing us to lose the property?

I understand that referencing companies need to assess affordability, but I strongly believe that applicants deserve a fair assessment based on their overall income and the evidence they provide, rather than an inflexible, box-ticking approach.

Please do not respond with a generic customer service email address. I have already tried to seek a resolution and did not receive a satisfactory response.

This experience has been deeply upsetting. People work hard to earn a legitimate living and should not have their lives unnecessarily disrupted because a company is unwilling to consider their individual circumstances.

I would strongly encourage anyone applying through this company to be aware of our experience. Unfortunately, this is not an experience I will forget.

We had an extremely disappointing experience with this company. Despite meeting the income requirements for renting a property and providing all the necessary supporting documentation, their rigid and inflexible approach, delayed responses, and inadequate customer service ultimately resulted in us losing the property we wanted to rent.

How can my wife’s application be rejected when she earns £2,200 per month through her salaried employment, in addition to self-employed income ranging from £1,500 to £2,700 per month? The property’s total rent was £2,500 per month, but the rental responsibility was shared equally between us, meaning my wife was only responsible for £1,250 per month. Considering her combined income and the supporting documentation we provided, we genuinely cannot understand why her application was not approved.

Why does this company refuse to recognise legitimate self-employed income when an applicant has been earning it for three months and has provided evidence to support it? Individuals are legally entitled to submit their tax returns at the end of the financial year. Why should their legitimate income be disregarded simply because a company insists on applying rigid internal criteria without considering individual circumstances?

If this company is unable or unwilling to assess applicants’ financial circumstances fairly and reasonably, it should at least allow the letting agency to arrange referencing through another provider. Why should applicants lose the opportunity to rent their desired home because of one company’s inflexible internal procedures when alternative referencing providers are available?

Please do not respond with a generic customer service email address. I have already contacted the company directly, but I received no satisfactory explanation or meaningful assistance.

This experience has caused us considerable stress and seriously disrupted our lives. It is deeply frustrating to have legitimate income earned in the UK effectively disregarded because of inflexible procedures and a lack of common sense.

A company responsible for assessing people’s financial circumstances should understand that behind every application are real people, financial commitments, and potentially life-changing consequences. Applicants deserve a fair and reasonable assessment based on their overall financial position, combined income, and the evidence they provide, rather than a rigid, box-ticking approach that fails to reflect their actual circumstances.

Unfortunately, when we needed cooperation and support the most, we received neither flexibility nor adequate assistance.

We will never forget this extremely upsetting experience. Based on what we have been through, I would strongly advise others to think carefully before relying on this company.

Adam Fenwick made the experience easy, smooth and stress free. He explained all terms and conditions without pressuring into a decision. Extremely positive attitude, attention to detail and warm customer service.

Adam definitely made both me and my partner feel reassured and dealt with all our queries professionally and with lovely care.

The price is very fair and the service provided is reasonable including the policies around cancellation.
Would recommend for peace of mind.

Had a call with Adam, really lovely! Made the experience easy, and was genuinely a sweetheart. The entire process was quick, and nothing was confusing. Everything was explained to me as well. I would definitely say the customer service was fantastic, and Adam was amazing, if you get him on the phone, you’ll definitely have a great experience.

Sami Miah was incredibly helpful in setting up a tenant's liability insurance for me :)

Spoke with Kris Horabin, very helpful, friendly. Sorted everything quickly

The whole team are very helpful and attentive. Whenever I have needed anything or have had any questions they have gone above and beyond to assist. Especially want to shout out Jan, thank you!

I spoke with kris Horabin and everything was well explained and to be honest the monthly premium is of good value considering let alliance doesnt wqnt any excess payments and deal with all of any claim made was reasuring and made searching for my own insurance provider easier for me. Id so far recomend them for any new tennant.

I’m only giving 4 stars because people don’t tend to treat 5 stars as real authentic reviews but the support i received by my caller ‘Halim Senturk’ was brilliant, they were clear and considerate and very human (which i never thought would be something i’d have to leave in a review) they asked me great questions and had genuine interest in my wellbeing, so although it says 4 stars it actually is a 5, thank you for all the support and how easy you managed to make it especially to someone new and vulnerable with all this stuff. again Thank you - Baillie Peat

Natasha was the most helpful, kind and understanding service member on our call today. I cannot fault the help and clarity she was able to give me regarding house insurance for our new move - thank you so much Natasha H!

Just off the phone with Maia, made the experience so quick and easy. Lovely girl and was very polite. She repeated the questions back to me when I was unsure. Would happily contact her again with any queries.

Iona Barron attended to me and I must say it was a great service. She explained in details what the policy entailed. She listened to my questions patiently and provided answers accordingly.

I had a fantastic call with Adrian about my home insurance, he was very attentive, informative, personable and just had a really positive attitude and vibe. He answered all my questions and also knew a lot about the area in general. His personal touch of engagement made the whole experience above and beyond.

Could not recommend him more

They were impossible to deal with . Would not accept a company email when the company had been using that email for 15 years in a successful business and healthy bank statements from that company were sent to alliance let . Terrible just the worst excessive digging into background

Sophia Hale was very polite to me on the phone. Helping me get sorted to move into my new property

Great service from both agents I spoke to, particularly Tracey on the renewals desk. Would recommend this company for tenant insurance.