How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely y... Mehr ansehen
Unternehmen hat geantwortet
I have just spoken to the most helpful and kind member of your staff on the phone Hannah, she spoke clearly, was very warm and explained everything to me and sorted my account and the transfer to my n... Mehr ansehen
Unternehmen hat geantwortet
Jade provided phenomenal customer service. Out of all the times I’ve called Leep, she was the only person who resolved my query within five minutes while also taking the time to listen to me. Unl... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Kontaktinformationen
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Vereinigtes Königreich
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Hervorragend
1774 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Clear and helpful advice
I spoke to Michelle who was fabulous today on the call. She was able to explain my bill and usage and provided helpful tips on my usage and how to track this better. Sometimes all you need is a person to talk through something and it really made a difference to me as a customer. Thank you Michelle, plus I love that I share the same name as your grand daughter
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good morning Aurelija
Thank you so much for taking the time to share your experience. We’re delighted to hear that Michelle was able to help explain your bill and usage clearly, while also providing useful tips to help you track things more easily going forward.
We completely agree that sometimes having someone talk things through can make all the difference, and we’re so pleased Michelle was able to provide that support. We’ll be sure to pass along your lovely feedback to her — including the special connection over sharing the same name as her granddaughter!
Have a great day
Kelly
I talked with very polite and helpful…
I talked with very polite and helpful gentleman.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good afternoon Polly
Thank you for your kind feedback. We are delighted to hear that you had a positive experience and received polite and helpful assistance. We truly appreciate your comments and will be sure to share them with Mike.
Have a great day!
Kelly
Great!
Great experience with Mike today. He was very helpful and explained everything clearly. He even waited while I took a meter reading. Overall a great service!
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Mike was very helpful and took the time to explain everything clearly while assisting you. It’s great to know he was patient and waited while you took your meter reading to ensure everything was resolved properly. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Another good experience with Leep…
Another good experience with Leep customer services. They sorted out my credit payment and change in direct debit efficiently. The lady I spoke to was friendly and helpful.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you had another positive experience with our customer service team and that your credit payment and Direct Debit changes were handled efficiently. It’s great to know the advisor you spoke with was friendly and helpful. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Mitchell was very helpful and very…
Mitchell was very helpful and very proffessional thank you.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good morning Ana
Thank you for your lovely review! We’re delighted Mitchell provided helpful and professional service. Your feedback means a lot to us.”
Have a great day
Kelly
Michelle was very helpful she explained…
Michelle was very helpful she explained everything in a clear steady voice and took time to check my understanding
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good morning Angela
Michelle was extremely helpful throughout. She explained everything clearly and calmly, and made sure to take the time to check that I fully understood each step.
Have a great day
Kelly
Positive for Will only
I would like to leave a review for Will and our phonecall today but not Leep in general. Didn't really get anywhere via email but all resolved on the phone to Will today - very helpful and efficient. Leep in general are hard to deal with, bills are unclear, charges seem to be plucked out of thin air - it is unfortunate that buildings in Salford are forced to use this provider.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good morning Katie
Thank you for taking the time to share your feedback. We’re really pleased to hear that Will was able to resolve your issue efficiently and provide the support you needed during your call—I'll be sure to pass your kind comments on to him.
We’re sorry to hear that your earlier experience via email and your overall impressions haven’t met expectations. Your feedback around communication and billing clarity is important, and we recognise how frustrating this can be. We’re continually working to improve in these areas and ensure our processes are clearer and more transparent for customers.
Thank you again for highlighting both your positive and challenging experiences it helps us understand where we’re doing well and where we need to do better.
Have a great day
Kelly
Mike was extremely polite and helpful…
Mike was extremely polite and helpful in getting my water bill reduced and sorting a refund.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good morning Laura
Thank you for your kind feedback! We’re really pleased to hear that Mike was able to assist you so effectively. Providing polite, helpful service and making sure issues like billing are resolved quickly is exactly what we aim for. I’ll be sure to pass your comments on to him he’ll appreciate it!
Have a great day
Kelly
Billing
Michelle I spoke to was lovely, helpful and sorted my billing out for me. Thank you much appreciated.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good morning Nicola
Thank you so much for your kind words! We're really glad to hear that Michelle was able to help and get your billing sorted quickly. We'll be sure to pass on your feedback to her—it will mean a lot. If you need anything else, don’t hesitate to reach out!
Have a great day
Kelly
Brilliant
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me other option to solve my problem.
Thank you for having such nice people in your customer service.
P.Hennessy
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good afternoon
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Michelle provided you with professional, prompt, and caring support. It’s especially great to know she was able to clearly understand your situation and offer helpful solutions.
Your feedback means a lot to us, and we’ll be sure to pass along your appreciation to Michelle and the team. We’re committed to delivering excellent service, and it’s always encouraging to hear when we’ve met that goal.
If there’s anything further we can assist you with, please don’t hesitate to get in touch. We hope your issue is resolved smoothly and to your satisfaction.
Have a great day
Kelly
The customer service is friendly
The customer service is friendly, quick, and efficient at resolving issues.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you found our customer service friendly, quick, and efficient in resolving your issues. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Noah handled my call and request in a…
Noah handled my call and request in a professional manner and was polite during my call
Well done
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good evening
Thank you for your kind feedback. We’re delighted to hear that Noah handled your call professionally and courteously throughout. Your comments will be shared with him and the team—it means a lot to us. We appreciate you taking the time to let us know about your experience.
Have a great week!
Kelly
Gemma is wonderful
Gemma is wonderful. Gemma knows everything inside out. Leep Utilities should pay her a bonus. Gemma is a credit to the company.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good evening Ian
Thank you for your fantastic feedback. We’re thrilled to hear how highly you rate Gemma—her knowledge and dedication truly make a difference. We’ll be sure to pass on your kind words to her and the wider team. Gemma is indeed a valued member of our company, and your recognition means a great deal.
Have a great week!
Kelly
Can't open the cover to get an accurate…
Can't open the cover to get an accurate reading . So been paying over for the whole time ive been with them . Very lucky if you can get to speak to anyone . Never get replies from emails either
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good Morning
Thank you for your feedback. I am sorry to hear about the difficulties you’ve experienced, both with accessing your meter and contacting us. I understand how frustrating this must be, especially if it has impacted the accuracy of your bills.
I would like the opportunity to speak to you about the issues you have experienced and I will contact you today to discuss and resolve any issues you do have.
Kind Regards
Joanna
Pathetic computer voice generated…
Pathetic computer voice generated communication as no one in the company has a thinking brain.
I have updated my review because the company have listened to me and addressing my concerns. Thank you :-)
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good Morning Pamela
Thank you for your feedback. I am sorry to hear about your experience and understand your frustration. We aim to provide clear and helpful communication, and I apologise if this has not been your experience.
I would like the opportunity to speak to you about your experience and I will give you a call today to discuss this and resolve any issues you do have.
Kind Regards
Joanna
Mike was extremely polite and helpful…
Mike was extremely polite and helpful on the phone! We have just moved house and I needed help with setting up our account - Mike make this very smooth sailing and super easy
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good afternoon Carey
Thank you for your kind feedback! We’re so glad to hear Mike was able to make your move a little easier by helping set up your account smoothly. We’ll be sure to pass along your compliments to him. If you need anything else as you settle in, just let us know—we’re here to help.
Have a great weekend
Kelly
Michelle was very helpful
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good morning
Thank you for your feedback! We’re glad to hear Michelle was so helpful. We’ll be sure to share your kind words with her. If you need anything else, feel free to get in touch.
Have a great day
Kelly
I had a great experience with Hannah
I had a great experience with Hannah. She was incredibly helpful in sorting out our account and took the time to explain everything clearly and thoroughly. Thank you Hannah!
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good morning Petronela
Thank you for your kind feedback! We’re delighted to hear that Hannah provided such helpful and thorough support while sorting out your account. We’ll be sure to pass on your thanks—she’ll really appreciate it. If there’s anything else you need, just let us know.
Have a great day
Kelly
Incorrect invoice solved quickly
Received an incorrect invoice based on estimated readings and incorrect dates. Spoke to Will, who solved the matter quickly. Thank you.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good morning Renee
Thanks for bringing this to our attention, and we’re sorry for the confusion with the estimated readings and dates on your invoice. We’re glad Will was able to resolve things quickly for you. If you need any further assistance, don’t hesitate to get in touch—we’re always here to help.
Have a great day
Kelly
Good customer service
Although the wait time before the call was answered was a bit long, the customer service person I spoke to (Will) was very helpful and resolved my issue smoothly. The online account is also easy to navigate. I was pleased with the services received.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leep Utilities
Good evening Nkem
Thank you for your feedback. We appreciate your patience with the wait time and are glad to hear that Will was able to assist you effectively and resolve your issue. It’s also great to know you find the online account easy to use. Your comments mean a lot to us, and we’ll continue working to improve our service.
Have a great week
Kelly
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