This is why I will no longer be using Laundry Gopher
This is why I will no longer be using Laundry Gopher after 3 tries.
1. Quality and respect? Uh, no. First time I used them, everything was sent back smelling great and folded, plus customer service (pick-up and delivery) was acceptable. Second time I used them, although all the things were folded, everything came back smelling poorly, as if it hadn’t been cleaned. Their response? They ran out of my own detergent and weren't sure if I wanted to use theirs or not. Rather than asking, they sent it back smelling strangely. And I sent the same type detergent both times.
2. The third time, they returned all the items (that I had asked to hang dry) crumpled up and stuffed in one of my little bags with large pieces of white “lint” all over everything. They were very wrinkled. They did the same thing with my handkerchiefs, panties, and socks - stuffed into other little bags, socks unfolded and some turned inside out, panties unfolded (unlike the first time), and lint on EVERYthing in those bags.
4.. Customer service? Debatable. They have ignored two of my emails regarding things that I am missing. They replied once, a long time ago, and then, when I responded, I never heard back.
Furthermore, the staff that comes to pick up and drop off always seem grumpy. Yesterday, the woman was impatient, because I didn't get down the stairs to her within 30 seconds.
It’s clear that they are all about first impressions, and then, once reeled in, service start steady decline.