Korniche Bewertungen 

This should be zero stars. I placed my order 25.07.26. I’ve been informed of delivery dates many times since. It was re-due for delivery today ( 16.10.26). I received an email from delivery team ( 11.38 am, today) with a revised delivery date 23.10.26.

All “senior” staff are not at their desks. This seems usual.
Do not use this company. They care not for their customers nor their reputation.
Since 1988 - when I set-up my practice - I’ve never experienced such chaos. Garry O Lupton RIBA

Richie & Owen came to change the locking system on my sliding doors. They arrived when they said they would.
It was explained what they would need to go about their work.
It was carried out without rush or haste and left the kitchen tidy as they left. Paper work was filled out and signed explaining the record keeping Korniche use.
A big thank you.

We had 10 bifold panels installed in 2022, at the beginning of 2026 one of the panels had failed and was misty inside.

The trouble I had was the builders had bought and installed the doors, so even though they were my doors I had no receipt or proof of purchase.

The builders basically ghosted me while I was chasing for some kind of proof of purchase, and the builders certainly let themselves down.

In their absence I got in touch with korniche customer service, and Laura Burn confirmed that the misted unit was covered as part of the 10 year warranty, and after a few confirmations such as the detail on the sticker between the doors and some photos, Laura thankfully sent me out a new panel. It still took me a while to find someone to get it installed, but now it has been it looks like new again.

Fantastic result on an issue I thought might not get solved. So top marks from me - thanks!

We are absolutely delighted with our bifold doors. The quality is excellent, they look fantastic, and they have made such a difference to our home.

I also want to give special praise to the customer service we received. At a time when genuinely good service can sometimes feel quite rare, the care, helpfulness and professionalism shown by this company really stood out. Nothing seemed too much trouble, and we were kept informed and supported throughout the whole process.

The doors are great, but the outstanding customer care made the experience even better. I would happily recommend this company to anyone considering new bifold doors.

Just avoid and pay a little bit more elsewhere, their bifold doors are shoddy, there is a reason you only get a 12 month warranty, because after 12 months they start falling apart. Like literally might as well skip it. The seals fall off, slide out, the tiny bit of weak plastic they use as a cover snaps leaving a hole straight through the closing door. There is a reason they prefer trade customers, it’s so they don’t have to deal with the crap when their crap doors fall to bits within 2 years

Sought some help with a damaged part. Despite this being out of the terms of warranty korniche could not have been more helpful in dealing with my issue.

Really impressed

We have had the roof lantern for over 3 years and it has been fantastic, my neighbours bought one as well on our recommendation, However one of the pains of glass shattered spontaneously and is not covered under warranty, shame because the frame is well made.

We use this company regularly for lanterns, flat lites and triple track sliding doors. A large oversized glass unit had not arrived and Laura Burn with her tenacity and determination got the unit delivered the next day!

I have a ~8yr old roof lantern that I needed some spare parts for to investigate a leak - either in the lantern or could be the flat roof (tbc). Its 3 stories up so I wanted the parts and knowledge before climbing up. I contacted Korniche with little expectation of getting a reply. I was super surprised when Laura replied by return with information and help. She then shipped the parts out the same day! Customer service still very much exists at some companies, and from my experience this is one. Happy customer, and future customer. Thank you.

I bought a couple of lanterns nearly 8 years ago and due to a problem with the roof have to remove them and want to reuse them. I requested a copy of the installation instructions to understand how to remove them. Within a couple of hours I had received a reply from Laura Burn, a Customer Service Advisor, with a link to a video on how to dismantle them and some replacement clips popped in the post.
A possibly tricky job had been simplified in a moment. Can't thank Laura and the team enough. Buying a good product is one thing but having excellent customer service so long after purchase is totally fantastic.

Korniche sent fitters, Richie & Owen to do some work on our bi fold doors.

Richie and Owen were exceptional. They were so conscientious with every detail covered thoroughly and professionally.

They were very polite and thoughtful throughout and treated our home with respect.

Why can’t all tradesmen be like Richie & Owen?!!

They are a real credit to Korniche.

Problems with lantern, they have a small drain hole and you have to keep cleaning it or water will come in the building, it’s a poor design because on a big down poor , water can’t get away quick enough and totally reliant on sealant

Answer to there reply
They say you got to build upstand 65 mm wide but this doesn’t meet building regulations and not possible , to meet building regulations you have a shelf on inside, or you will have a cold spot , these lanterns are not fit for purpose, quality lanterns provide a proper cill , not just sticking lantern down and relying on sealant
Then if you do stick it down , you are reliant on a little drain hole being clear , or water leaks in side
They are a nightmare, buy a better one elsewhere to save a lot of work

We have contacted you , no help

6 mm over hang , then water coming out of drain , blows back under, only one bead of silicone stopping in

To get insulation valve , you have to have a shelf on inside losing 150 mm off width , making lantern smaller , crazy idea

It needs a cill under lantern, so water drains away , and cannot be blown under it .
All other lanterns have a cill under it

I have seen all the problems on the internet of people having the same problem

Poor cheap design
Ring me on 07976934447

Absolutely excellent service from Richie & Owen. They were very professional, polite and sorted the problem out straight away.

I purchased a set of 4.56m x 2.10m bi-fold doors from Korniche in the June of 2020. Initially I had no issues with them, however as time went on the main entry door frame began to grind on the runner. I got the firm who fitted the windows to attend to rectify the issue however no matter how much 'heeling and towing' went on, the issue remained.

As a result I subsequently contacted Korniche as the doors have a 10 years warranty, I spoke with Jon McAllister, who initially offered advice in an attempt to resolve the issue. When this did not work I sent pictures/videos of the issue and he contacted the on site team who subsequently came to my home. Richie and Owen attended, they were polite, respectful, knowledgeably and told me exactly what had happened and why. They rectified the issue and gave me advice on how to prevent it re-occurring in the future.

The whole process was stress free, all the people acted as one big team and the issue was rectified in a short period of time. No issues were raised with the doors being nearly 6 years old, a pleasant reminder of how companies should look after customers. A firm well done to all involved and a big thank you from me for fixing my doors and making the process as pain free as possible.

Working with Laura Burn at Made for Trade was an absolute pleasure. She was instrumental in resolving a bi-fold door glass issue caused by a faulty batch. Laura immediately contacted their glass supplier, securing prompt replacements — and when another pane shattered, she took swift action again. Even when an incorrect height was sent, she managed that situation seamlessly.

A couple of lessons learned: the glass supplier should double-check dispatched sizes match measurements on label, and packaging needs to be more robust to prevent damage in transit as standard.

However Laura’s proactive approach, clear communication, and dedication made all the difference for me here. Glad to know she is at the other end for support.

Excellent customer service from Lucy .
Quick response which is what you need when you have a problem such as a broken d/g unit in a roof lantern 👍

Absolutely wonderful customer service from everyone but in particular from Lucy who went to so much trouble to make sure the order was correct. Speedy delivery times too

Lucy was excellent, she was so prompt in her responses in dealing with the parts that I needed. I would have no hesitation in using this company again. We are very happy with the Lantern roof we have and it gives me great comfort the aftercare that has been provided.

Ordered these Bifoldial doors with recommendation from a friend in the trade.
The process was very simple & I took delivery on time. The installation was easy with no problems at all, they look amazing. Excellent value for money and I saved few hundred pounds compared to my usual supplier.
Definitely use MFT Again !

Laura got back to my enquiry straight away and was extremely helpful . 5 star service. Very pleased. Thank you for sorting it Laura!

Ben