Justlinen Bewertungen 

43
TrustScore 3.5 von 5

3,7

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

We bought complete sets of Dorma 400 thread, Duvets, Sheets and pillowcases in Ochre colour. I have always bought Dorma in the past for their quality. My husband's pillowcase stains, obviously from o... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Have used Just Linen for a few years now and have never been disappointed. Just received in time for Christmas, a lovely duvet cover bed set, sheets and pillow cases. Free and prompt delivery. Woul... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Had not used Just Linen before but they had a Dorma bedding set at a really good price. After reading the reviews I was a bit dubious but I should not have worried. I received my order within 5 days w... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Had a small problem with my product which was quickly sorted out by Adam the web manager. Its really important to trust a company if things need sorting. WELL DONE ADAM very professional behaviour... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Fachgeschäft für Bettwaren

Informationen, die aus verschiedenen externen Quellen stammen

Here at Dawsons Department Store we stock a large range of Bedlinen from the best Bedlinen manufacturers including Dorma Bedlinen, Sheridan Bedlinen, V & A Bedding, Sanderson Bedlinen, Christy Bedlinen and bed linen from top designers including Janet Reger and Cath Kidston We also stock a large range of Christy Towels all available to buy online. We also specialise in Discontinued Dorma Bedlinen and hold a large amount of stock of the discontinued Dorma Bedding Designs.


Kontaktinformationen

3,7

Akzeptabel

TrustScore 3.5 von 5

43 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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3,7

Alle Bewertungen

(43)

4 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Good experience overall

My go-to place for discounted luxury beddings. They also have an Ebay store, which typically has even cheaper prices.

16. Januar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

brilliant to buy from

ordered quite a few times from this company and never had any problem, quick delivery good prices and very good bargains and all great, would recommend and will shop here again,

14. Januar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

WILL NEVER ORDER AGAIN!

I ordered from just linen and spent over £100 on bedding. One of those products was a king size sheet, however I was sent the wrong size in the king size sheet packaging. I phoned customer services who asked for proof. The email address on the return form to send the pictures bounced back. I also found an email on their website which bounced back also. Beginning to think this website is a scam. Won’t be returning here again to purchase bedding. I don’t really care about a refund or exchange anymore, it’s been very challenging to get an email address for this company which actually works and won’t be wasting my time trying. Shocking service and totally frustrating website.

26. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service, quick delivery and quality products

I purchased a duvet cover from Home Sense not realising it didn't come with matching pillow cases. I found them at a good price on Just Linen and also ordered a gorgeous V&A throw which was the best price I'd found anywhere for it. My order came quickly and I'm really happy with the products.

19. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good service

Had not used Just Linen before but they had a Dorma bedding set at a really good price. After reading the reviews I was a bit dubious but I should not have worried. I received my order within 5 days well packaged and exactly what I ordered and good delivery communication. Would use them again.

3. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellence service

Excellence service - beautiful linen - easy to wash and care for - always looks amazing even after many washes. We run an Airbnb and feedback has been amazing 😉- Highly recommend.

1. Mai 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

SCAM- Poor website, EXPENSIVE delivery

SCAM! Very Poor website design, and EXTREMELY expensive for postage costs.

Needed to order a single pillowcase for my Grandmother as she had bought the quilt cover separately and didn't realise it wasn't included.

The pillowcase was 8.50 but and the delivery option was 1.50 for a single pillowcase.

I got an extremely abrupt email from them to tell me that I needed to pay an extra 8.45 for delivery or they would cancel the order.

So they wanted me to pay 8.50 for a pillowcase and 9.95 for delivery!!!!

Best avoid.

26. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Service and Staff

Had a small problem with my product which was quickly sorted out by Adam the web manager. Its really important to trust a company if things need sorting.

WELL DONE ADAM very professional behaviour you are a major asset to this company.

15. Oktober 2020
Bewertung ohne vorherige Einladung
Justlinen-Logo

Antwort von Justlinen

Hello.

I am sorry to hear about your disappointment.

I must impress it is not an imported copy. Our stock arrives into us directly from manufacturers and we do not buy cheap, imported copies.

Quality of some ranges has decreased over the years and people sometimes assume this means it is fake. This isn't the case.

When issues like this arise, we will gladly replace, refund or swap the item to something more suitable. All we ask is for photos to be supplied and we will make all the arrangements to resolve the issue.


If you wish to discuss this further, please contact myself.

Adam
Website Manager.

Bewertet mit 2 von 5 Sternen

I really would have liked to have given…

I really would have liked to have given more stars whilst there is an excellent choice and range of bedding their despatch / warehouse department has badly let them down. Big time!

I am pleased with two sets of duvet covers, fitted sheets ordered and at greatly reduced prices. One set for the spare room and the other set for our room but the condition of the packaging was appalling they crammed too much into a plastic postage bag. It was ridiculous. For the weight of my order this should have been in a box not in a thin flimsy plastic bag. It was split both at the top and the bottom. I was so shocked to see this when it was delivered .. as was the DPD courier he said it was like it when they received it in to their depot. How nothing was missing is a surprise to me. Someone needs to have retraining in their despatch department. I have made their customer service department aware but it was “a couldn’t care attitude as long as nothing was missing”. I think they have missed the point!

14. Juni 2020
Bewertung ohne vorherige Einladung
Justlinen-Logo

Antwort von Justlinen

Hello.

I am sorry to hear about your disappointment with your order.

When despatching, we try to minimise packaging and waste however it sounds like this has been taken too far on your order. Currently, we are dealing with thousands of orders a week and as a result when you contacted us we will have been relieved to know it was delivered complete. This doesn't mean we were satisfied with how it was received so I am sorry if it came across in this manner.

I am always seeking new methods to despatch orders in a timely manner whilst saving/reducing materials used and I take feedback like yours very seriously. I am currently reviewing all our packaging materials in an attempt to transition us to fully recyclable items. None of the above should mean your goods reach you in less than perfect condition and I will speak to the packer involved.

if you wish to discuss your issue any further, please contact me.
Adam
Website Manager.

Bewertet mit 3 von 5 Sternen

Be very careful with this website

First experience with ordering my quilt cover was great
When I went back to order the pillowcases I did not get what I asked for. Found the site misleading as it did not indicate what was out of stock. Customer services unhelpful and abrupt. I feel misled and seriously out of pocket.

15. November 2019
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

What annoys me most about companies…

What annoys me most about companies like this is that they offer free postage for uk mainland over a certain spend, but for isle of wight customers they charge £9, I send a lot of parcels and I know that £9 should be next day deliver, but no it takes them 5 days,
also in that free postage they have factered in postage, lets say £6, so technically i have paid aprox. £15 delivery. for a very slow 5 day deliver service.
I also know that most delivery companies have depots on the isle of wight and dont charge extra, it is a ripe off for a slow service

4. September 2019
Bewertung ohne vorherige Einladung
Justlinen-Logo

Antwort von Justlinen

Hello.

I am sorry to hear your thoughts about our postage charges.

We send all items on a next day courier and from the point of despatch, where no delays are experienced it takes 24 hours or less to get the item to you. Handling time can vary but it always stated on the website and we try to make it as clear as possible at point of ordering.

We are charged differing rates when items leave the physical UK mainland to any part of UK territory not attached by permanent road link and in attempt to ensure all our prices are competitive unfortunately we do charge delivery to these regions.

If you wish to discuss anything further please contact myself.

Adam
Website Manager.

Bewertet mit 5 von 5 Sternen

10/10

Bought 2 V&A duvet sets. Excellent quality product at a bargain price. Great service and delivery as expected. Overall, I’m happy with my purchase. Will buy more items from this company in the future.

1. September 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good product but even better customer…

Good product but even better customer service. I now live in France and am delighted with the recent service I had. Bit of a long story but delivery got mislaid, JL tracked it, found it and got it to me .... very pleased and the bedding was beautiful so thankyou for your efforts x

16. August 2019
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Absolutely love my bedding but there…

Absolutely love my bedding but there was a hole in one of the pillowcases. Which I photographed and sent to Just Linen with an email expressing my disappointment and they have never replied to me. It’s been over a month now since I contacted them.

16. Juni 2019
Bewertung ohne vorherige Einladung
Justlinen-Logo

Antwort von Justlinen

Hello.
I am sorry no one has been in touch. We aim to reply to emails within 48 hours. It does sound like we have not received yours. Can I please ask you contact me directly and I will resolve the issue.
Adam
Website Manager

Bewertet mit 5 von 5 Sternen

I have had an excellent experience

I have had an excellent experience with Just Linen from Dawson’s. I was in a hurry for bedding after an existing set was damaged in a burglary. The lady on the phone was pleasant and helpful and promised to despatch the linen asap. It has arrived quicker than I ever thought and just what I wanted. Will use again without hesitation

28. September 2018
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Shocking customer service

Shocking customer service. After a lengthy delay waiting for confirmation of dispatch of our order we were promised that our order would be dispatched that day for next working day delivery so rescheduled several appointments. Yet again no sign of our order so telephoned Just Linen and they were no help whatsoever. Not willing to contact the courier or anything. This is the third consecutive order they have messed up. Never again. Avoid avoid avoid

20. August 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great experience so far

First time ordering from this company (think it comes under Dawson's Department Store as that is what it said on any correspondence) and very happy with my experience.

Great sale prices for high end branded bed linen and cushions. Got free delivery for ordering over £50. Order came in good time and I was sent a message with a one hour time slot, which was helpful.

I have not needed to return anything, so can't comment on the returns process which was complained about in another review.

11. Januar 2018
Bewertung ohne vorherige Einladung

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