Jimjamthelabel Bewertungen 

Purchased a lovely dressing gown.. a couple of days later I didn’t have any emails about shipping so thought I’d trustpilot the company and thought o dear as reviews not good. But actually day later had email to say item was shipped and arrived next day by dpd. Love the item and can’t fault the service.

absolutely shocking, ordered on the 9th of september for a bday present, it is now the 18th, and after countless emails and messages trying to get through, they have now emailed to say they do not even stock my item!!!!
they have then issued me HALF of a refund, which will take a further 10 days to arrive.

absolutely appalling. crap customer service, cannot beleive it!

Missing an item from my order! No reply and have contacted my bank for a charge back for the missing item! Awful customer service. Avoid ❌

Wish I’d read the reviews before ordering from here. Another brand that will reply to an influencers Instagram post but won’t reply to any real customers. My return was delivered back to them on the 13th April, submitted multiple forms, no refund and no response. Do yourself a favour and order from a reputable company!

I have sent an email and a form through your website about a return request that hasn’t been updated. No one has got back to me and I’m concerned the return time is closing. Can you please respond. Thanks.

Do not order from this website. Customer service is shocking . Still waiting for a refund

Avoid avoid avoid! Twice I ordered a dressing gown and twice, a week after ordering, they tell me it’s not in stock. Most unprofessional company ever. Don’t waste your time and money on them!

Purchased a dressing gown for my daughter for Christmas. It was the neutral dressing gown. Within an hour she developed a terrible rash on her upper body and had a tight chest. I put it down to something she had eaten so gave her some antihistamines but the following day after wearing it again the same thing happened. So washed it but still the same angry red rash and tightness in her chest. I emailed on 28th December . They replied on 7th January asking for photo’s which I replied to and as of today 23rd January, which is just over 2 weeks I still haven’t had a response. Very disappointing customer service! Will not purchase ann again !

Will not answer any customer service questions or respond to emails, I tried to contact via email and Instagram over 2 weeks. The £45 Dressing gown arrived with out the robe belt, all I wanted was them to send one out but they ignored all my messages. I tried to return but the courier service link on their website which wouldn't work, I had no response from the DHL email provided on the retuns link and also the DHL phone number provided is not in use. Also noted on the returns policy they only do store credit on return. Stuck with a dressing gown with no robe belt that I can't seem to retun. Another scam brand who just takes money and doesn't provide any customer service.

Honestly the best nightwear company, the softest of pjs and dressing gowns , delivers in a couple of days !
Now my go to pj shop !
Thanks jimjam