Missing order 1383141JIG and refund not issued. Hello Abigail Thank you for getting back. It seems this is the only way of communicating with Jigsaw and it is very frustrating and disap... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
I visited the shop today and found the staff really helpful. Sarah helped me pick out items that suited me and gave great feedback on sizes and styles. It was a really enjoyable and reassuring experie... Mehr ansehen
Unternehmen hat geantwortet
Visited Nottingham store and had the best shopping experience Staff were super friendly and helpful without being pushy Left feeling really happy with my purchases, good quality stuff and took me... Mehr ansehen
Unternehmen hat geantwortet
Visited in Marlow yesterday, the best Jigsaw store. Bought 8 or 10 items as the service was warm, friendly and most helpful. Outstanding customer service by Renata, she brought out all the colours an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Jigsaw was founded by John Robinson in 1970 on the principal of bringing elevated design to the British High Street. Inspired by trips to Japan and designers such as Yohji Yamamoto, Comme de Garcon and Issey Mikaye, John brought the concept of Japanese design to London adding a unique British eccentric twist. He opened iconic stores, offering cutting-edge unique collections and pioneered the concept of bringing a luxury store environment to local High Streets. 50 years on Jigsaw is still known for collaborating with renowned architects, upcoming photographers and artisan mills, makers and creators to create the finest quality collections.
Kontaktinformationen
Kew Studios, 159 Mortlake Road, TW9 4AW, Kew, Vereinigtes Königreich
- enquiries@jigsaw-uk.co.uk
- www.jigsaw-online.com
3,1
Akzeptabel
1115 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Elenir went above and beyond to help me…
Elenir went above and beyond to help me me find what I need. I love Jigsaw’s items and customer service.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Mariana,
Thank you so much for your lovely review!
We’re delighted to hear that Elenir went above and beyond to help you find exactly what you were looking for. We’ll be sure to share your kind feedback with her.
It’s wonderful to hear how much you love Jigsaw and our customer service. We really appreciate your support and hope to welcome you back again soon!
Customer Experience Agent
There were problems with some refunds…
There were problems with some refunds from previous orders but these were sorted out without delay.
Jigsaw is a great company
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Diamond,
Thank you very much for taking the time to share your experience with us!
We are very pleased to hear that, although you experienced some issues with refunds from previous orders, our Online Customer Experience team was able to look into these for you and get everything resolved without delay.
It is wonderful to hear that you were happy with the support you received and that your experience has left you with such positive feelings towards Jigsaw. We really appreciate your kind words, and we will be sure to share your feedback with the team.
Thank you again for your continued support and for choosing Jigsaw! We hope to welcome you back soon.
Kind regards,
Meg
Customer Experience Agent
Beware Refunds process…..
Online orders- I bought quite a lot online, it took a week to reach store pick up. I kept half and returned half. Had notification of returns safe arrival a week ago. No refund to date and I see they now say 14 WORKING days?! So nearly 3 weeks? As the money was debited a week before their arrival that will make nearly a month minimum before you can start to chase a refund in this day and age?! It has put me right off ordering with Jigsaw again
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Sarah,
Thank you for taking the time to share your experience. We are sorry to hear that the time taken to receive your refund has left you feeling disappointed.
We just wanted to clarify that our current refund timeframe is up to 8 working days from the date your return is received. We recently updated this timeframe following feedback from our customers, so we’re sorry if you have seen the previous 14-working-day information.
We completely appreciate that waiting for a refund can be frustrating, and we’re grateful for your patience and feedback.
We’ll continue to review our processes to make the experience as smooth as possible for our customers. If you’d like us to look into the status of your individual refund, please feel free to raise a ticket with our Customer Experience team, and we’ll be happy to take a look for you.
Kind regards,
Meg
Customer Experience Agent
Great service from Anita and Sadie in Windsor
I visited the Windsor store in mid July and despite it being very crowded, was given great service by Anita and Sadie who went back and forth to the stock room without compliant looking for items in my size. I came away with lots of lovely purchases.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Karen,
Thank you so much for taking the time to share your lovely feedback!
We're delighted to hear you had such a positive experience in our Windsor store, even during a busy period. Anita and Sadie will be thrilled to know their helpfulness and dedication made such a difference to your visit. We'll be sure to pass on your kind words to them.
It's wonderful to hear you found so many lovely purchases, and we hope you enjoy wearing them. We look forward to welcoming you back again soon!
Customer Care Experience Agent - Abigail
First of all it took ten days to get a…
First of all it took ten days to get a returns label, then over a month for a refund after having to ask pay pal to step in. Customer service is awful. Late response to emails when trying to get support.
Update following Jigsaw reply
Thank you for the apology however I can’t accept it as I don’t feel it’s genuine. I posted my concerns on your Facebook advert last weekend however no one reached out to me to apologise or review situation and my post was just deleted. Clearly no one was sorry or concerned then!
Going through your many negative feedback in regard to returns policy the move to your warehouse in March was cited as a reason for problems. I was told in August the same thing - this is a long time to offer this as an explanation!
Finally, many others have commented on Trustpilot with similar issues and received apologies, however the issues continue. Actions speak louder than words and actions have clearly been ineffective.
I worry that future customers will have the same anxious, unpleasant experience as I have had.
Shabby experience from what I thought was a high end company. Clearly can’t cope with customers effectively.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear R Whyte,
Thank you for taking the time to share your feedback, and we're very sorry to hear about your experience.
We sincerely apologise for the delays you encountered in receiving your returns label and refund, as well as the slow responses from our Customer Care team. We completely understand how frustrating this must have been, especially when you had to involve PayPal to help resolve the matter.
This is not the level of service we aim to provide, and your comments have been shared with the relevant teams as we continue to improve our processes and response times.
Thank you again for bringing this to our attention, and we're sorry that we let you down on this occasion.
Customer Care Experience Agent - Abigail
Genuine help
The genuine help I received from Aby on the Jigsaw chat was great. I needed to return a dress bought for a special occasion which had to be cancelled because I am ill. While the chat process was lengthy the outcome was help to return the item. Thank you, Aby
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Mrs Lister,
Thank you for taking the time to share your experience with us! We truly appreciate it.
We are delighted to hear that our Online Customer Experience Agent, Aby, was able to provide you with the support you needed and assist with arranging your return.
While we're sorry the process took longer than expected, it's wonderful to know that the outcome met your expectations. We will be sure to pass your kind comments on to Aby, who will be delighted to know their assistance made a positive difference.
We were also very sorry to read that your special occasion had to be cancelled due to illness. We sincerely hope you are recovering well and wish you all the very best.
Thank you once again for your thoughtful feedback, and we hope to have the opportunity to welcome you back to Jigsaw in the future.
Kind regards,
Meg
Customer Experience Agent
Appalling Returns Process
I ordered a few dresses online for a wedding, didn’t receive one saying now out of stock and eventually received the other one which I returned, arrived in a million creases, a still waiting on the refund over 2 weeks later. Appalling customer service, all chatbots giving standard answers. Will never order from this company again.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Susan,
Thank you for taking the time to share your experience, and I am truly sorry to hear how disappointing this has been.
I completely understand how frustrating it must have been to order dresses for a wedding, only for one to be cancelled due to being out of stock and for the other to arrive in a condition that was not up to the standard you rightly expected. I also appreciate how concerning it is to still be waiting for your refund after more than two weeks.
I sincerely apologise for the delays and for the frustration caused by not being able to receive the support you needed through our chatbot. This is certainly not the level of service we strive to provide.
If you could reply with your order number, I will personally look into your return and refund, provide you with an update as quickly as possible, and ensure any outstanding issues are resolved.
Thank you for bringing this to our attention. We appreciate your honest feedback, and I hope we can restore some of your confidence in Jigsaw.
Kind regards,
James
Customer Experience Manager
Outstanding customer service at Jigsaw Kingston
Had a lovely shopping experience at the Jigsaw shop in Kingston, London, where I bought two suits. The customer service was excellent. Melany was incredibly helpful, attentive and made the whole visit really enjoyable. Great selection too. Highly recommend!
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Hi Monica,
Thank you so much for your wonderful review! We're delighted to hear you had such a lovely shopping experience at our Kingston store and found the perfect two suits.
We'll be sure to pass your kind words on to Melany, who will be thrilled to know her helpful and attentive service made your visit so enjoyable. Your recommendation means a great deal to us, and we look forward to welcoming you back again soon.
Customer Experience Agent - Abigail
Aby from the Customer Service Team…
Aby from the Customer Service Team pulled out all the stops for me but unfortunately I had been passed from agent to agent by this point, waiting 48 hours for replies by email to not be able to process the refund still. I only wanted a refund for a pair of earrings and unfortunately it took me days to be able to process it as the online refund portal kept blocking the product. I understand that online returns are great but a phone line in addition, where you can speak to a customer service agent would be preferable. Aby was exceptional though - four stars to Aby but two stars for your overall Jigsaw refund process unfortunately.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Valued Customer,
Thank you for taking the time to leave your review.
I'm very sorry to hear about the difficulties you experienced when trying to process a return.
We are very pleased to hear that Aby from our online team was able to support you, and I'll be sure to pass your kind comments on to her. She will really appreciate your feedback.
We are also grateful for your comments about our returns process and the lack of a phone support option. Customer feedback like yours is invaluable, and we'll ensure it's shared with the relevant teams as we continue to improve our customer experience journey.
Thank you again for your honest feedback, and we hope we'll have the opportunity to provide you with a much smoother experience in the future.
Kind regards,
Meg - Customer Experience Agent
Marlborough is a lovely shop with very…
Marlborough is a lovely shop with very helpful staff. They helped me find extra items that complemented what I’d selected. Great styles.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Jane,
Thank you very much for your wonderful review!
I am delighted to hear that you had such a positive experience in our Marlborough boutique. It's great to know the team were able to help you find pieces that complemented your selection, and that you enjoyed our latest styles.
I'll be sure to share your kind feedback with the Marlborough team, they'll be thrilled to hear it. I have also requested additional information if there is anybody from the team that you want to mention specifically.
We look forward to welcoming you back again soon!
Kind regrds,
Meg - Customer Experience Agent
Absolutely amazing service from Carol
Absolutely amazing service from Carol
And Heidi ,
Couldn’t do enough for us and such lovely ladies
We Will be back
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Sarah,
Thank you very much for your wonderful review.
We're delighted to hear that Carol and Heidi provided you with such amazing service. It's lovely to know they made your visit enjoyable and we'll be sure to pass on your kind words.
If you would be happy to let us know which Jigsaw boutique you visited, we'd love to ensure that Carol and Heidi, along with their store team, receive the recognition they deserve.
I have requested additional information if you wish to share this.
We look forward to welcoming you back again soon!
Kind regards,
Meg - Customer Experience Agent
I shopped at the Harrogate store and…
I shopped at the Harrogate store and was served by a lovely lady called Sylvia,she was the most pleasant assistant I've come across in a long time. Infact all the team who I spoke to instore that day were an absolute delight! Nothing was too much trouble for them. They also gave me great advice on putting an outfit together.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Liz,
Thank you very much for taking the time to leave your lovely review.
We're absolutely delighted to hear about your experience at our Harrogate boutique!
It's wonderful to know that Sylvia, along with the rest of the team, made your visit so enjoyable and took the time to help you find the perfect outfit. Providing thoughtful, personal service is something we pride ourselves on, so it's fantastic to hear that this was reflected in your visit.
I'll make sure your kind words are shared with Sylvia and the Harrogate team – they'll be delighted to know they made such a positive impression.
We truly appreciate your support and look forward to welcoming you back to Jigsaw again soon. ✨
Kind regards,
Meg - Customer Experience Agent
Every time I shop in Jigsaw
Every time I shop in Jigsaw, Louise has been exceptionally helpful, goes out of her way to accommodate my needs, nothing is too much trouble. I would highly recommend this store and the wonderful customer service.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Miss Hankinson,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Louise has always provided you with such exceptional service. It means a great deal to know that she has gone above and beyond to make each of your visits a positive experience!
If you wouldn't mind, could you let us know which Jigsaw boutique you visited? We'd love to ensure Louise and the rest of the team receive the recognition they deserve for your kind feedback.
I have requested additional information if you wish to share this.
We truly appreciate your recommendation and look forward to welcoming you back again soon.
Kind regards,
Meg - Customer Experience Agent
No refund received
Recently placed an order, it shipped really fast but looked very poor compared to the photos online so I returned the item. Have not received the €131 back and contacting the customer service is useless because you only get automated replies telling you about the 14 days waiting period. The 14 days have passed, but there is no way to get more information, they don’t seem to have any people working there.
—Edit: problem is fixed!
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Ananda,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the delay in receiving your refund.
We understand how frustrating this must be, especially when you've been unable to get the update you were looking for. During our recent warehouse relocation and sale period, we experienced higher-than-usual volumes, which unfortunately led to delays in some refunds and longer response times from our Customer Experience team.
We'd really like the opportunity to look into this for you and ensure your refund is resolved as quickly as possible. Please reply to your existing email or contact us with your order number, and we'll investigate this for you.
We appreciate your patience and hope we can restore your confidence in shopping with Jigsaw.
Kind regards,
Meg
Customer Experience Agent
Visited Harrogate store and had a…
Visited Harrogate store and had a lovely experience with the manager Sylwia…. Such a fabulous lady , so helpful with sizing and styling tips for some new season zebra wrap trousers.
Definitely recommend visiting this store.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Pamela,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you had such a lovely experience in our Harrogate store. Sylwia will be thrilled to know that her styling advice and support in finding the perfect fit for your new-season Zebra Wrap Trousers made such a positive impression.
Thank you for recommending our Harrogate store. We hope you enjoy wearing your new trousers, and we look forward to welcoming you back again soon.
Warm regards,
James
Customer Experience Manager
Jigsaw
Excellent customer service
Excellent! I went to the Oxford branch of Jigsaw. How lovely to go to a shop and get great customer service. Amy and Dy were helpful and warm, without being pushy. They made helpful suggestions and helped me get the right fit. I will definitely go back.
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Kate,
Thank you so much for taking the time to share your wonderful feedback.
We’re delighted to hear that you had such a positive experience in our Oxford store. Amy and Dy will be thrilled to know that their warm, attentive service made your visit so enjoyable.
Your kind words mean a great deal to the team, and we're especially pleased to hear that you'll be returning. We look forward to welcoming you back to Oxford again soon.
Warm regards,
James
Customer Experience Manager
Jigsaw
Great service at Jigsaw Beverley Store
Great service at Jigsaw Beverley Store
I was trying to obtain a linen Jacket in the sale. A staff member (Carrie) worked hard to get the Jacket in my size for me. Unfortunately it was not available but I would like to say a big thank you for her efforts.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Trish,
Thank you for taking the time to share your experience with us.
We're delighted to hear about the excellent service you received from Carrie at our Beverley store. Although we were disappointed that we couldn't source the linen jacket in your size, it's wonderful to know that Carrie's dedication and determination to help left such a positive impression.
I will be sure to share your feedback with her and the wider Beverley team—they will be delighted to receive it.
Thank you once again for your lovely review. We hope to welcome you back to Jigsaw soon, and hopefully next time we'll be able to find exactly what you're looking for.
Warm regards,
James
Customer Experience Manager
Jigsaw
Silk blouse received stained/crumpled - no total refund offered - beware!
I purchased a silk blouse online in the sale. It arrived badly packaged and crumpled. When I started to iron the front I discovered that it had stains on it and also on the sleeves. I had taken the ticket off before ironing but did not throw it away. I complained straightaway to Jigsaw and they have taken 5 weeks to come up with a reply, having said they lost the correspondence which fortunately I kept (!) and are only offering me a voucher not a refund for what was faulty goods!! They haven't even seen the shirt, only asked me to send photos, which I did. I have bought many items from Jigsaw and had things bought for me at Jigsaw so this is VERY disappointing and UNSATISFACTORY.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Barbara,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are disappointed with your experience.
Meg has been looking after your case and has carefully reviewed the photographs you provided. Based on the images received, we have been unable to identify a manufacturing fault with the blouse.
We do appreciate that you contacted us as soon as you noticed your concerns. However, as the tags had already been removed before the issue was reported, we are unfortunately unable to accept the item back for a full refund under our returns policy. Had the tags remained attached, we would have been able to arrange for the blouse to be returned for inspection and, if appropriate, process a full refund.
We appreciate that this is not the outcome you were hoping for, which is why we have offered a goodwill voucher as a gesture of goodwill. While we understand this may not fully meet your expectations, it reflects the information available to us following our assessment.
We sincerely apologise for the delay in resolving your case and for the frustration this has caused. We value your loyalty to Jigsaw and are sorry that this experience has not reflected the high standards we aim to provide.
Kind regards,
James
Customer Experience Manager
I bought Linen Drawstring Maxi Skirt
I bought Linen Drawstring Maxi Skirt, Green, and I love love love it
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Iris,
Thank you so much for taking the time to share your lovely feedback.
We're absolutely delighted to hear that you're loving your Linen Drawstring Maxi Skirt in Green!
Thank you again for your kind words, and we look forward to welcoming you back soon.
Warm regards,
James
Customer Experience Manager
Jigsaw
I love shopping at the Ilkley store
I love shopping at the Ilkley store. When I'm lacking inspiration and want something that I will love for years I go. The team are so helpful and patient helping me find the right combination for a well put together outfit.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw
Dear Catherine,
Thank you so much for your wonderful review.
We're delighted to hear that you enjoy shopping at our Ilkley store and that it's your go-to destination when you're looking for timeless pieces you'll love for years to come.
Thank you once again for your continued support of Jigsaw. We look forward to welcoming you back to the Ilkley store very soon.
Warm regards,
James
Customer Experience Manager
Jigsaw
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.