Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
So difficult, sometimes impossible to get through to anyone at Italk. The one person I have spoken to had tried to assist, but the breakdown in the broadband service remains. So far I would not recomm... Mehr ansehen
Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... Mehr ansehen
Unternehmen hat geantwortet
Ashleigh was every helpfully over the last week or more helped solve the issue I had with patience and eventually got the problem solved wheres off member off talk seem like the could really be both... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We’re on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
Kontaktinformationen
44 Springfield Road, RH12 2PD, Horsham, Vereinigtes Königreich
- www.italktelecom.co.uk
3,8
Gut
18.564 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von italk Telecom
That's wonderful to hear!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Been waiting since April for upgraded…
Been waiting since April for upgraded and cheaper service offered after wanting to cancel my contract paying an extortionate monthly payment....firstly Openreach were given wrong address and phone no. so didn't turn up. A second appointment was arranged, same again but luckily the engineer had the good sense to try all nearby similar addresses. The new router was also sent to same wrong address, was returned to them marked person unknown and they didnt bother to inform me. I rang them to confirm what addresses they had on file and guess what. Yep, my account details are correct but also an incorrect other address 🙄. So, I'm sitting here now, new faster internet ready to use but still no router even after correcting and confirming the delivery address. Deliberate delays forcing me to continue paying the old monthly payment ? I'll leave you to decide, but, honestly, I wish now I'd gone with my gut in the beginning and just changed supplier
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Paul,
We're sorry to hear about the difficulties you experienced during your upgrade. We understand how frustrating the delays and address issues would have been. We can confirm that the router has been delivered and that you have spoken with a member of our team. We apologise for the inconvenience caused and if you would like to discuss this further, please contact us directly.
Thank you
Please people before signing up to…
Please people before signing up to these clown's.look on genie broadband.and Google reviews. Con merchant to the highest degree. You say I owe you £62.16 for payment that were not paid on time.yet you can't or won't provide information. You charged me £170 for engineer to come out to me. Speeds have never been what you said they would be. Back in Dec when I spoke with Brandon he said it was £99.99 left to pay. And after paying £170.34 I paid the engineer fees to you it was reduced to £170 .which I have paid in full.so please tell me how I have missed payments .as I have screen shots of the balance coming down each month. You won't provide me with a brake down of all the missed payments.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi there,
We are sorry to hear that you feel this way. If there is a specific issue relating to your account that remains unresolved, please contact us directly and we will be happy to review it further.
Thank you
Phone call
Staff was really lovely and polite. Understood everything i was saying and she was very honest too. She is giving me a ring back today to confirm.what decision i have made.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Thank you very much, that's wonderful to hear, Jeanette. We will be sure to let the agent know how pleased you were!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Well hmmm......
6. Juni 2026
Antwort von italk Telecom
Thank you for your rating, Jolanta!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Account accidentally suspend, they can’t fix it.
Have been on the phone a total of 5
Hours, hung up on 3 times. They confirmed my account was suspended by a mistake on their end and i was transferred to and from several people all claiming it was someone else’s role to reconnect my account, until it was time for them to close. Not a single person was able to tell my why or how to fix it, they have left my 70 year old grandma with mo internet connection, but most importantly her heart monitor is no longer transmitting to hospital to monitor things. I have recorded the calls (they said they don’t allow it) and i will be making it my personal mission to make sure no elderly people get scammed by these guys again. Absolutely awful service, I cannot think of a single time I've had an experience that comes even a fraction as close to how incompetent these people are.
Edit: I have been told twice my account will be reconnected within 24 hours, still not connected. Then the latest lie was that it’s actually 24 business hours, well it’s been 24 business and I’m still not reconnected. I have never missed a payment, DO NOT USE THIS SERVICE!
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi there,
We are sorry to hear about the difficulties you experienced when contacting us and for any confusion regarding the account status. If this matter remains unresolved, please contact us directly on 0333 210 4290, or email us your details at customercare@italktelecom.co.uk so we can review the account and investigate further.
Thank you
Customer service
I delt with a lovely lady called Ashley so really went out of her way to get my problem sorted
5. Juni 2026
Antwort von italk Telecom
Thank you, your comments are very much appreciated! I'm glad we could resolve your problems and will be sure to pass your feedback to Ashley!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
That's brilliant to hear, thank you very much, Clare. We are excited to get your services up and running very soon, welcome to italk!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Changed my package and wasn't told of delivery fees and connection fees
Changed my package as I was paying to much ,wasn't told that I would be charged for delivery and set up of new router.
4. Juni 2026
Antwort von italk Telecom
Hi there,
We are sorry to hear about your concerns. We have a transcript of the live chat which shows that the applicable fees were advised during the package upgrade. If you would like to request a copy of the transcript or discuss this further, please contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk
We look forward to hearing from you,
Thank you
She was very polite and courteous and…
She was very polite and courteous and very informative
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Thank you for your brilliant feedback, we will be sure to pass your comments to the agent, Margaret!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very disappointed by 'customer service'.
I refer to my 'chat line' exchange on the 28th May. Your operator assured me that
- would send me a transcript of the chat;
- would reply to my query re the fault on the line the following day ie Friday 29th May.
This has not happened and I am without my phone connection. When will this be resolved?
28. Mai 2026
Antwort von italk Telecom
Hi Sheila
I am sorry to hear of your service issues. I can confirm what we have emailed you the latest update available. If you need any further assistance, please don't hesitate to get in touch.
Thank you
Love Italk
Nice customer services,everything was sorted within mins,very happy customer here 🤗
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Thank you for your brilliant review, we are so thrilled to hear that you are happy, Venetra!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Italk customer service
I really appreciate the service I received from the gentleman Aaron at Italk he was very helpful and polite and thankfully he ensured that the experience was not stressful at all .He took the time to explain everything so that I understood it which is very important to me because of my disability thank you Aaron 😊
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
It's always lovely to hear what a wonderful job our agents are doing and I will be sure to pass your feedback to Aaron! We really appreciate your custom, Michael!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I was quite satisfied with the help..I…
I was quite satisfied with the help..I sorted my wi-fi out with a new contract they where very helpful
1. Juni 2026
Antwort von italk Telecom
We are very happy to hear you are happy and about the great job our agents are doing!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Easy to renew
Lucy very clearly explained my options for renewal of my phone and broadband contract. Very helpful and very friendly.
1. Juni 2026
Antwort von italk Telecom
That's excellent, thank you for your custom, Angela! We're really happy you had a great experience with our agents and will be sure to pass this feedback onto Lucy!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Always ready to listen and help resolve…
Always ready to listen and help resolve any problems. I have no trouble with them at all and customer service is good.
I recently had cause to write to them and they responded immediately. I now have a new contract saving me £20 a month. Result! Thankyou ITalk.
28. Mai 2026
Antwort von italk Telecom
Thank you for taking the time to leave your feedback, we truly appreciate it and look forward to having your new contract up and running very soon, Vanessa!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Do yourself a favour, STEER CLEAR OF THIS SHOWER
Shocking. Trying to report a line fault. Have now been on hold for over 40 minutes in total.
Clearly customer service is not a priority for this company.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Laura,
We are sorry to hear about your expereince and the delay in getting through to us. We are currently experiencing a high volume of enquiries. If you are unable to reach us by phone, please contact us via live chat through our website.
Thank you
Antwort von italk Telecom
We look forward to having your services up and running very soon, William! Welcome to italk!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
The gentleman on the phone was very…
The gentleman on the phone was very helpful. The waiting time to get to a human was poor. But I have been in touch again, because what started so well has not continued that way!!!
26. Mai 2026
Antwort von italk Telecom
Thank you for your feedback, Lorna! We are pleased to hear that the agent you spoke with was helpful and provided good service. We apologise for the wait time and appreciate your patience.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Further to my complaint about italk why…
Further to my complaint about italk why is it that they can’t find my account to answer queries yet it is the same account that they can find when taking money out to pay for the service.
The first letter I had in this continuing saga was a bill to be paid by 01/01/1970 and my service will stop on 31/12/1969 the company didn’t even exist then so they either have a good clairvoyant who can see into the future if so please tell me the lottery numbers and also ask them where my real account is so they can check that it’s all paid up then we can stop this persecution of older citizens.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Mr Pemble,
We are sorry to hear about your concerns. We have previously attempted to locate the account from the information provided but have been unable to match it to our records. This does not necessarily mean an account does not exist, only that we have not had sufficient information to identify it. If you would like us to investigate further, please contact us directly with the relevant account details and we will be happy to review the matter.
We look forward to hearing from you,
Thank you
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