Intrum UK Bewertungen 

Queue time was almost 50 minutes despite repeatedly being told someone would be with you shortly

50 minutes on hold complete waste of time

Website doesn’t work and I can’t log into my account

Surely this company cant be achieving its Consumer Duty targets, perhaps the Regulator should look more closely at Intrum.

So far today I have waited in a telephone que for over an hour. I then attempted to use their call back service by texting 60070, only to be called back and get put back in another call waiting que.

For anyone reading this, Consumer Duty means that a company should be ensuring that consumers get communications they can understand, products and services that meet their needs and offer fair value, and they get the customer support they need, when they need it.

Intrum has failed on all these points in my opinion and as I cant contact them to raise a complaint regarding this, I shall take the complaint directly to the regulator and to the FOS.

The new website doesn't work, can't sign in or read FAQs. If you are going to make a website for customers, pleas ensure it works PROPERLY before going live.

Quick and helpful response professional delivered demonstrating a level of courteous concern.

Had a very helpful conversation, Thank-you Intrum.

Richard who I spoke to was very helpful

Very polite and considerate person

The representatives very very helpful and didn't pressurise the conversations in the least.

I spoke to Bina today and was a fantastic experience for me.. Im suffering illness so the way she dealt with things tells me they certainly have your best interest at heart. She was very clear to understand and listened to everything I said. She was extremely helpful.. Thank you Bina I certainly won't be afraid in future to deal with anyone regarding a very stressful situation I have found myself in. You are a credit to your company

The lady who dealt with my case was amazing and so understanding she helped me with all the paperwork and was not judgemental at all

Friendly staff and understanding didn’t feel judge which is a good feeling he was down to earth and pre paired to explain and helped me sleep better at night thank you x

I spoke to a wonderful person, Fiona, she was extremely helpful and understanding to what is a difficult time for me. I am so grateful I got to speak to such a lovely person.

Fiona was both professional and compassionate. I was put at ease from the start.

Operator was knowledgeable patient informative and helpful excellent experience

Fantastic
Really helpful

Very helpful

I spoke with a lovely lady (Emma) and she helped me with my problem and was very helpful, an understanding to my situation. I suffer anxiety with phone calls and she was really nice and made me feel at ease, an I felt she was very supportive and has sent me links to further help with my issues, all in all I'm very happy with the service this lady provided

Great company and caring
I have many health issues
The company were very understanding and kind
The member of staff that I spoke to was very sympathetic due to my situation
I was not pushed for payments
It's nice to be talked to the way I like to talk to others
They will help you arrange payments in your own time
It's very important to let them know of any disability so they can help you further
I achieved that so I'm very happy
Stress free
The staff member I spoke to was so nice
You can't knock them for being nice
If you owe money to this creditor, there's no shame they don't judge you
The staff member I spoke to was so lovely extremely polite & caring plus sympathetic
Thank you
Keep up the good work Intrum 👍🏻🙂