Very nice bioethanol fire basket. It blends in well to our fireplace and looks as though it was always there. I got 5 hours of fire from 1l on the Anya with it fully opened which felt like a good amou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Thought a long time about buying a bio fuel burner and was worried it wouldn’t be as good as the pictures look. Took the plunge and bought the Bredon- it is AMAZING!! Real flames, toasty vibes, even s... Mehr ansehen
The customer service was excellent and the product is fantastic. We never thought we could get a fire in our home, but this means we have the cosiness of a real fire without the cleanup and it heats t... Mehr ansehen
Delivery was on time and the fire looked good. Unfortunately the smell from the fuel caused a migraine so it had to be returned, but the company was very understanding and arranged collection and refu... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Kontaktinformationen
20-22 Wenlock Rd, N1 7GU, London, Vereinigtes Königreich
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,7
Hervorragend
3130 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
My fire was delivered before expected…
My fire was delivered before expected date and well packaged. I did not receive the free fuel. One email and this was resolved the next day. The fire is very good quality and looks amazing! I would highly recommend this company.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Imaginfires
Happy to hear we were able to resolve the missing fuel quickly and you are enjoying your fire.
Brilliant customer service
Brilliant customer service. Had my fire for 5 years now and required a fuel box change. Customer service was great!
19. Januar 2026
Antwort von Imaginfires
Glad we were able to solve the problem for you quickly.
Antwort von Imaginfires
Thank you for the 5 star.
Consistent good service for a repeat customer
I have had a bioethanol fire for about 7 years. It was supplied by Imaginfires and continues to give hreat pleasure (as well as heat). I only intermittently need to renew my stock of fuel, but each time I do the service is quick and efficient. As a repeat customer it is gratifying to be treated with such consistent good service
12. Januar 2026
Antwort von Imaginfires
Thank you for your continued support we really appreciate it.
Maintaining the flame.
I order my supply of fuel,and the communication from Imagine fires is always excellent,letting me know when my dilivery will be made.
12. Januar 2026
Antwort von Imaginfires
Thank you for your feedback. We're delighted everything went smoothly from order to delivery.
Fast delivery and great customer…
Fast delivery and great customer service when i needed it. We were recommended Imaginfires from a friend. They did not disappoint. I would highly recommend then. Love our fire.
14. Januar 2026
Antwort von Imaginfires
We appreciate your feedback. It’s wonderful to know we lived up to your friend's recommendation. We take great pride in our service and are glad you’re enjoying your Hampton fire.
Antwort von Imaginfires
Thank you for 5 star.
Very good service
Very good service. The fire came very quickly once ordered. Easy instructions. The fire doesn’t actually kick out that much heat as it is small but it looks good, and fits nicely where it needs to be.
5. Januar 2026
Antwort von Imaginfires
We are thrilled to hear delivery was quick and you are enjoying your Anya fire.
Does what it says delivery is…
Hassle free with ordering delivery is quick bottle last a fair amount of time with good heat and odour free with no mess
5. Januar 2026
Antwort von Imaginfires
Happy to hear you are loving our low odour fuel.
Antwort von Imaginfires
Thank you for the 5 star.
Fantastic product
Fantastic product, delivery updates were on point and very easy to install and set up.
12. Januar 2026
Antwort von Imaginfires
Delighted to hear you're happy with the Kendal fire and our service.
Antwort von Imaginfires
Happy to hear delivery was quick and easy.
It’s perfect for what I wanted and it gives me the extra heat for my living room and looke very stylish.
I chose it because it’s very stylish and give me that real fire experience and the extra heat is perfect
21. Januar 2026
Antwort von Imaginfires
Thank you for your lovely review.
Fire okay but the free pack of…
Fire okay but the free pack of Bioethanol liquid that they send has a really nasty chemical smell. A shame as we were quite excited by the arrival of the fire. Will try a different liquid from a different company. Disappointed
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Imaginfires
Apologies if you are not happy with the fuel. Please drop us an email with your original order number to support@imaginfires.com
Take your money but don't deliver the product
I ordered my fire on the 8th Jan 2026 and the product was marked as in stock, here I am 21st Jan no idea when I might actually receive my fire. I tried emailing their customer service and got no reply so tried phoning them, and the automated message said they couldn't take my call and I should email as this is the quickest way to get answered. This falls well short of the service I expect from a supplier who has £900 of mine and cant even keep me informed of how my order is being progressed. Note to self, check trustpilot before spending hard earned money on product you may never receive. They must spend more time apologising on here than they do communicating with customer before they need to complain!
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Imaginfires
Hi Caroline
Further to our telephone conversation this morning apologies if you did not notice the Burford has been out of stock and only available to pre order since early November 2025. We are still on track for delivery beginning of February.
However if you wish to cancel your order for a full refund please email us
support@imaginfires.com
Quality bioethanol fuel
Have always bought our fuel from this company
Might be more expensive than elsewhere - haven't checked in too much detail as trust that their fuel keeps our fire in good service
Excellent delivery times & fuel lasts exactly as should
5. Januar 2026
Antwort von Imaginfires
Thank you for your continued support we truly appreciate it.
Customer service is excellent
Customer service is excellent. Had a problem with damaged box and one of the bottles. Emailed customer services and they replied within 10mins and sent new order out straight away. Will definitely be ordering from them again.
5. Januar 2026
Antwort von Imaginfires
Delighted we could resolve things fast and you received the replacement fuel quickly. Thanks for the lovely feedback.
Antwort von Imaginfires
Apologies for the Trustpilot review request, they do not allow for back orders sorry.
We are still currently on track for February delivery. The couriers will be in touch with the Delivery details.
Thanks for your continued patience.
Antwort von Imaginfires
We love hearing your delivery was on time and you are enjoying our vanilla fuel.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.